Mar
27

Your Brand & Business on Facebook: How Location Could Change the Future of Pages

by Feedback

Last week, Facebook teased out a few concepts and potential future policy changes, some of which were not even fully formed, in order to gauge reaction and presumably reduce public blowback whenever they do roll out. You can read the Facebook blog post by Facebook’s Deputy General Counsel (Michael Richter) here. Some of the changes were merely welcome tweaks, others far more significant tips of the hand for what’s coming.

There are some very big ideas, possibilities, and yes – alarm bells from a few of the announcements. Not the least of which was the possibility of sharing your data with select partners so when you leave Facebook, but visit a partner page that has Facebook integrated, that they could target ads to you. There’s a lot to chew on in that concept and if you can get past some of the more alarmist headlines you can try and see where they’re going with it. However, a single tip of the hand may signal how business owners and brand stewards may have their use of Pages dramatically changed in the future.

One of the more interesting nuggets came in a brief comment on Facebook’s location plans. Facebook has been open about exploring how geography intersects with the social graph and the possibility of creating their own check-in system or using existing ones such as Foursquare. Regardless of how they pull it off, the intention of the concept is becoming more clear, to the point of them admitting they’ve changed direction in how they would incorporate it:

The last time we updated the Privacy Policy, we included language describing a location feature we might build in the future. At that point, we thought the primary use would be to “add a location to something you post.” Now, we’ve got some different ideas that we think are even more exciting.

So, we’ve removed the old language and, instead added the concept of a “place” that could refer to a Page, such as one for a local restaurant. As we finalize the product, we look forward to providing more details, including new privacy controls.

Let’s explore that for a second and explain how that concept differs from what we currently see within Foursquare and Gowalla.

The assumption many (myself included) made when it came to Facebook getting into the check-in game was that its concern was purely focused on absorbing or controlling the user’s check-in habits and subsequently making this about user profiles (and possibly advertising interaction) and geographic location. One reason behind that is the relative slowness with which Facebook improves or changes the Facebook Pages experience – things just tend to happen first with the base user population, and then later features trickle to Pages.

But this statement signals something different entirely, suggesting that they have begun to think of check-in and Facebook’s role in it as a deliverer of nearby places. In other words, you are already a check-in fiend, what you really need is places to go, places nearby and places you may want to hear from later. Replace “places” with “Pages” and you begin to see what Facebook saw in their own system. Foursquare and Gowalla already connect with Facebook and therefore many users of those services already connect their location, even if they choose to not share it with friends, with the social network. What Facebook ostensibly realized was that with Pages they had an opportunity to leverage locations around a person. Set a Page as a single geographic location and suddenly you have markers on a map – virtual orange cones – that can be bumped into, seen nearby, “fanned” and whatnot.

What few have begun to ponder yet is how tying a single Facebook Page to a single location begins to radically change the foundation most businesses try to establish: Pages have typically been about Who and not Where. It’s easy to demonstrate, just think of the business with two offices – what location do you tie it to? Perhaps they will allow multiple “places” for a single Page, but I would not bet on that right out of the gate. Moreover, that would mean the experience would be limiting and not as geographically relevant or hyper-local (or less about community).

Pulling back to 30,000 feet, the frank assessment of where we are now is this: a brand has a Page. Rarely do we see the need (and at this moment most would always advise against it) to fracture a business into multiple Pages for several reasons, not the least of which is having to fracture your fan base or reveal how few fans might only feel an attachment to one location. We’ve been playing a power in numbers game.

While we’re talking about specifics of adding geo-location to Facebook, all we are truly doing is following the path we could see laid out a year ago as location became the next frontier for the social footprint. We’ve been saying for two years now that the user experience is becoming more about niche, and the most granular niche you can uniquely occupy is your physical location. It doesn’t take much to see how sites like Google could incorporate Facebook Pages into Maps, allowing you to browse Page content or become a fan from a coffee shop next door. Or how any geographically categorized list of Facebook Pages essentially becomes the Yellow Pages phone book of a new generation.

This new thinking, that a Page is a Place, creates interesting opportunities but does shift how businesses currently use Facebook. It means we will further refine our audiences and our messages. It means we may have to think in terms of general brand and specific location, building out new Pages for each location as necessary (and smart brands might want to start doing that sooner rather than later), building Pages for trade shows, consolidating Pages on Service and Product in order to focus on Place and more…

It means discussions had on our Pages will become even more localized and pertinent, which is a good thing. But for all of the potential it will mean businesses will have to pay more attention to Facebook. The garden we tend to is about to become bigger.

-Dean (@dbrowell)

Mar
26

Anna’s Social Media Picks of the Week (03/26/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place. (& if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way.

Here are my picks of the week:

Bing & Google Maps:

This week, Bing launched a Foursquare app, which allows people to see tips and comments on places from Foursquare users. This is part of Bing’s larger Map Apps feature, which allows Bing to bring relevant data from their partners into their maps. Google Maps was also mentioned this week, they’re testing out including hotel prices on Google maps.

More Bing News:

Other changes to Bing were announced this week. They have added a Bing Box to their search results. For popular search categories (such as celebrities, cities, companies, musicians) the Bing Box will include the official website of the top search result, as well as other relevant information. Bing also announced that there will be a new set of search appropriate tabs under the search bar, and a new page dedicated to automotives.

Twestival 2010:

Thursday was Twestival 2010, a global event where tech & social media savvy people gather together to raise money for charity. All proceeds from the events that took place went to Concern Worldwide, an organization dedicated to reducing suffering & eliminating poverty. Why it matters: It helps raise money for charity, raise awareness for the cause, and paves the way for more social media fundraising campaigns.

Digg’in the iPhone:

Digg’s iPhone app launched this week, and within 24 hours became the #1 news app worldwide. Digg is also incorporating social media into their awareness campaign. They’re giving an iPad away everyday for two weeks. All you have to do is follow taptaptap on twitter and tweet about the app. To learn more about the give-away go here: http://bit.ly/a4ywsG

Twitter’s Contributors Feature:

Twitter has finally started rolling out the contributor feature, which allows multiple people to tweet from one account while still having their individual names noted. As TechCrunch noted, “Contributors is thought to be part of Twitter’s plan to give premium features to businesses.”

-Anna (@alucas9)

Mar
19

Anna’s Social Media Picks of the Week – From Times Square (03/19/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place. (& if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. & this week I’m doing my picks from Times Square in NYC!

@Anywhere:

At SXSW Twitter announced the @anywhere platform, but did not give us any insight into their advertising model. @anywhere is an app that will allow people to access Twitter information on any site on the Internet.

Facebook Search:

This week Facebook announced an update to their search capabilities that uses the search bar to incorporate more relevant results based on your networks connections.

Location Battle:

SXSW interactive was all about the location apps, specifically Gowalla and Foursquare. Both were used a ton at SXSW but it was Gowalla that beat out the competition in the SXSW web awards winning for the mobile category.

March Madness Apps:

March Madness top 24 started on Thursday so for all you sports fans, I have some app recommendations for you so you don’t miss the scores. If you’re in a tournament there are apps such as ESPN Tournament Challenge where you can check your standing, there’s also tons of free apps to keep up with the scores such as NCAA’s March Madness On Demand Lite App.

Facebook # 1:

Reports came out this week from HitWise that Facebook beat out Google as the most visited site for the week ending March 13th. This is the first time Facebook has beat our Google, becoming the most visited and most popular U.S. website

-Anna (@alucas9)

Mar
12

Anna’s Social Media Picks of the Week (03/12/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place. (& if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way.

Here are my picks of the week:

Location, Location, Location

Facebook & Location:

This Tuesday, it was announced that Facebook will soon be adding location-based features to their site. Starting next month, the 400+ million Facebook users will be able to start seeing the current locations of their friends. Facebook will be announcing more details at the f8 conference at the end of April.

Twitter & Location:

Twitter is also putting more weight on geolocation. This Tuesday, Twitter turned on geolocation on their website for the first time. Twitter’s geolocation feature has been live through its API since last November, but this is the first it’s being integrated into the main Twitter website.

Foursquare & Location:

Foursquare is also upping their location-based app this week. They’ve revamped their iPhone app, announced new analytics tools for businesses, and has had their biggest check-in day ever. As foursquare tweeted on Thursday, “today is officially @Foursquare’s biggest day ever, Broke 275k checkins hours ago. Wow.”

Google App Marketplace:

This week, Google launched a new app store called Google App Marketplace. This new online store allows you to find, purchase, and use web-based applications easily through Google, and it allows developers to sell software directly to Google’s customers. View this video to learn more: http://bit.ly/99ZEVE

SXSW:

Today marks the kickoff of South By Southwest, a conference/festival in Texas that mixes interactive, music, and film. The interactive portion starts today and goes through March 16th. For those of you heading to SXSW, Mashable has The Complete Social Media Guide for SXSW 2010. For those of you not heading to Texas, you may want to check out your favorite social media sites this weekend to get the latest news and updates.

-Anna (@alucas9)

Mar
09

Radio Free Feedback

by Feedback

Radio Free Feedback is Born!

Radio Free Feedback is our musical experiment, featuring musician friends, up-and-comers we can help highlight, observed acts of musical lunacy and more. We will occasionally feature musicians in our offices as well as out on the road, sometimes themed and sometimes just jamming. If you’re interested in being featured or hanging out, contact us through the info at the bottom of the page or click here.

Radio Free Feedback 1: Featuring Dave Tinney!

Thanks to everyone who tuned in live and in-person! The recorded show is in full below, check out and fan our Facebook Page for video clips, photos and more:

-Dean (@dbrowell) on behalf of the Feedback crew, old and new

Mar
05

Anna’s Social Media Picks of the Week (03/05/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place. (& if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way.

Here are my picks of the week:

10 Billion Tweets:

Late Thursday night, Twitter hit, and has now surpassed, 10 billion tweets. That’s a lot of Tweets. Other milestones: Twitter broke 1 billion Tweets in November 2008 and 5 billion Tweets just four months ago.

Social Media In Dollars & Cents:

Staying on the topic of billions, my second pick of the week is how much different social media networks are worth. According to SharesPost, Facebook is worth $11.5 billion, Twitter is worth $1.4 billion, and LinkedIn is worth $1.3 billion.

YouTube Captions:

YouTube automatic captions are now available on ALL English language videos. Google’s translation technology also makes it possible to translate captions into over 50 different languages. Google noted that there will be over 700 million people who will suffer from hearing impairment by 2015, so this will be a great tool to help address those needs.

ShareThis Gets More Social:

Share buttons are getting more social. This week, one of the largest sharing button networks, ShareThis, has introduced Share Stream, a site that shows you what your Facebook friends are sharing across the web. Soon, your Twitter followers will be included in this new share stream as well.

Facebook: Larger Photos:

Facebook has officially launched resized photos. Facebook has increased photo image size by almost 20%, giving users a higher quality photo. As AllFacebook mentioned, “While on the surface this isn’t a big deal, Facebook runs the largest online photo storage product which means this is a relatively substantial technical feat.”

-Anna (@alucas9)

Mar
03

New Clients On Stage: Feedback’s Client Roster & More

by Feedback

We’re beaming over here with new clients, super-interesting research and incredible partners lining up to make 2010 a banner year already. And over Twitter today we announced, “We can see clearly now, another new national client!”

Often people ask: “But Feedback, how come you don’t trumpet every new client or have a giant client list clearly displayed on your website?”

The answer is simple: It’s not about us. We generally don’t publicize our clients because often we are working behind the scenes. We have all sorts of relationships with agencies, firms, consultants and even a few direct clients. And while with some we are incredibly visible, in others we’re not. In our company’s life so far we have worked with a roster of national and international clients as well as firms of all shapes and sizes (located in major cities around the US as well as many here in our home state of Virginia). We have taken on many different industries such as healthcare, automotive, education, craft brewing, technology, incredibly localized communities and more. We’re able to share some names and will if you’re interested, just drop us an email (contact at feedbackagency.com) or call (804-893-3437). But for now we’ll just be us engaging with all of you on here  thankyouverymuch.

All that said, every now and then we’ll tease out some good vibes as we grow. The great thing is, this wasn’t even the only good news this week. We’d like to thank all of our amazing partners, friends, fans and followers as well as warn them: Hold onto your hats, you ain’t seen nothin’ yet.

-Dean (@dbrowell) on behalf of the Feedback crew, old and new