Nov
29

Area Publication Coming To Town Near You

by Feedback

One of the highlights of traveling to major cities is spotting that iconic green newspaper bin on a sidewalk. Inside (if you’re lucky to get there before they’re gone) is a printed copy of The Onion, the satirical newspaper that most of America reads online.

That bin may soon be seen on a corner in your hometown, thanks to The Onion‘s new Onion Nation franchising program. If your life dream was to write for the publication, keep dreaming. Franchisees essentially buy the rights to sell The Onion in their city and are responsible for the advertising, marketing, printing and distribution. As the Onion Nation says, “Leave the writing to us.”

This is an interesting move in the world of digital and traditional news media. Here’s a publication that would never be as large as it is were it not for the Web, and it wants to expand its print properties. Meanwhile, real newspapers continue their steady declines in every facet of the business: circulation, staff, advertising, the number printed pages and even physical size. And most real newspapers still haven’t figured out how to use the Internet (well, at least). Onion Inc., meanwhile, has perfected its online and mobile experience.

Yet The Onion has a true chance at expanding its network into middle-market cities such as Richmond, Raleigh, Nashville and those of similar size. The audience is already in place, to the point that merely having The Onion available in a mid-size town will become news in and of itself (expect Twitpics of the green bins). The Onion could bring particular competition not only to traditional papers, but many of the throwaway advertorials that float around on the free magazine racks near the entrance of grocery stores. Hip, young organizations will no doubt want to advertise in a publication whose main demographic is ["the coveted"] age 18 to 35 group. Heck, it might even be an honor to get a cold call from an Onion ad rep.

Contentwise, The Onion has long been protective of keeping creation in a tight circle. Articles submitted by the general public are sent straight to the trash bin. They don’t accept resumes. For the most part, writing for The Onion is a matter of “If we want you, we’ll find you.” I could see The Onion‘s non-parody entertainment section, the A.V. Club, eventually being localized in cities where the franchising effort proves popular. This could be a matter of Onion Inc. hiring or purchasing a pre-established local entertainment site (in Richmond, our hometown, that could be a site like RVANews.com or Richmond.com).

It’ll be interesting to watch the potential spread of America’s Finest News Source. So far, the company’s only major gaffe has been its abysmal straight-to-video movie. But beyond that, this is a strong company with steady growth and a quality product that could become even bigger and better. And as someone who has studied comedy writing for years, I hope to see The Onion in Richmond very soon.

-Jeff (@jephkelley)

Nov
24

A Finger-Lickin’ Scholarship

by Feedback

What words come to mind when you think of KFC? “Fried chicken,” of course. “Double Down,” perhaps. What about “Social Media in Higher Education?”

KFC is offering a $20,000 college scholarship to a graduating high school senior who can produce the best tweet beginning with, “I should be a #KFCScholar because…” It’s a strategy that shows Col. Sanders’ commitment to education.

Each year, KFC gives away 75 student scholarships and this year, they are looking for the best tweet from a high school senior with a cumulative GPA of 2.75 (or higher). The best tweet will be selected based 40 percent on creativity, 30 percent on need and 30 percent drive.

We’re seeing about 100 tweets an hour with the hashtag #KFCScholar. For a ten-day contest, that equals to over 24,000 tweets. While I’m not a fan of the Double Down sandwhich (ick!), I’m thrilled with this brilliantly simple social media campaign. It engages the appropriate target audience, gives back to the community and promotes free marketing and advertising.

What more could a company ask for in terms of ROI… And what more could a high school senior ask for with an ROI of 140 characters for $20,000?

-Heather (@hmillar13)

Nov
19

Anna’s Social Media Picks of the Week (11/19/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Log in to MySpace with Facebook:

MySpace and Facebook held a joint press conference on Thursday, where they announced that you can now log in to MySpace with Facebook. Being called “Mashup with Facebook,” your Facebook likes and interests will be automatically pulled into your MySpace account, making it easier to connect with entertainers. MySpace is also planning to integrate Facebook’s like button on their social network.

The Beatles Hit iTunes:

If you’re a Beatles fan, you may be excited to hear that Apple announced this week that you can finally purchase Beatles songs and albums on iTunes. Songs cost 1.29 a pop. Visit iTunes to purchase.

Twitter Analytics:

Twitter is testing an analytics tool, which is rumored to debut by the end of 2010. As Mashable reports,

“With Twitter Analytics, users will be able to see a plethora of data about their account; for example, information about which tweets are most successful, which tweets caused people to unfollow, and who the most influential users are that reply and retweet their messages.”

Cool!

Boutiques.com:

Google has introduced a new way to shop this week, debuting boutiques.com. This is a personalized shopping experience, which uses computer vision and machine learning technology to analyze your taste and match to clothing you can purchase. As of now, it is only available for women’s clothing, and is only available in the U.S. and in Canada.

Facebook’s Messaging System:

There are over 4 billion Facebook messages sent each day, which is one of the reasons that this week, Facebook announced a new messaging system. The new messaging system offers seamless messaging, cross-platform conversation history and the social inbox. This is not email according to Zuckerberg, who explained, “Messages is not email. There are no subject lines, no cc, no bcc, and you can send a message by hitting the Enter key.” The system will be rolled out slowly in the next few months.

Nov
19

The Not-So-Public Path

by Feedback

A screen shot of Path's iPhone app

Up-and-coming social network Path has been getting quite a bit of buzz lately for its user-friend limits and its closed nature. The premise is fairly simple: take a photo, tag it in at least one of three categories named “People”, “Place”, and “Thing” and share it with up to 50 friends, but no more.

Path aims to simplify tagging images by the use of auto-complete for all three of its fields. Whether suggesting what you’re about to type in the Things field, auto-completing names for the People field or listing local venues based on your GPS, Path attempts to take the guess work out of what to post with your photo, by simply stating the facts.

The limit will have users who are savvy with social networking shocked for a moment, but the minimalistic design and function of the app and the website make Path a concise, easy-to-use network.

— Brad (@bcarr)

Nov
17

Curiosity Killed the Cat, and Helps us do Work

by Feedback

I’m a proponent of curiosity. Here at Feedback, I do a lot of research. It’s is the key ingredient in any strategic plan, providing the foundation for what is to come and how best to proceed. Without it you’re like a castaway on a makeshift raft in shark-infested waters with no compass. But I am getting ahead of myself.

Why curiosity? What does it have to lend to all of this research stuff?

Curiosity is what makes people seek out information. It comes in many forms, but usually begins like this: “I wonder…” or “What if…” and then insert who, what, where, when, or how. I ask myself these questions all the time when doing research for clients. It ensures that the information they receive ends up as thorough and detailed as possible. Plus, it leads to some interesting analysis and insight on the lay of the land in the social media world – and in the physical world.

Feedback recently undertook a project that monitored how international social media users interact with one other and how they use mobile and web applications during company events. Examining the social media use and presence of four countries – the United States, France, Germany and Spain – I came back with a few of the points that I wanted to share:

  • Facebook is the most pervasive social media tool.
  • U.S. businesses are increasingly using Twitter more often than they are Facebook.
  • Companies in Germany and Spain are not very active within social media during events.
  • German social media use is dominated by video.
  • French businesses use social media to push out information, not necessarily to engage with others.
  • Dutch speakers had a very large social media presence during our event, even though we were not targeting them specifically.
  • French Twitter presence is dominated by businesses/professionals, but the presence is still small.

Some of the studies that informed our research in this area are available at the following sites:

Global Social Media Usage and the Language Factor by Lionbridge
The State of Social Media Around the World 2010, by Brian Solis
Global Social Media Trends Slideshow

-Brittney (@bntrim)

Nov
12

Anna’s Social Media Picks of the Week (11/12/10)

by Feedback
Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Facebook’s Gmail Killer?
Rumor has it that Facebook is announcing it’s very own web based email system on Monday. Known as Project Titan, the email system will give you your very own personal email @facebook.com. More details to come on Monday. The event is scheduled to take place at the Web 2.0 Summit  at 10 a.m. PT.

Grab Your Community Pages:
Organizations, listen up! Facebook is now allowing you to claim up to 5 community Pages. All you have to do is visit the community Page(s) you would like to merge with your official Page, and request to claim the Page. Once approved, people who like the community Pages will be merged with your official page. Fans are the only thing that will be merged with your official Page.

Twitter Ping Partnership:
You can now connect Ping with Twitter, making it easier to find friends on Ping, and to share songs and album likes and purchases on Twitter. The cool thing is that playable song previews and links to purchase and download music from iTunes will also show up in your Tweet.

Bump Music:
Twitter and Ping joining together makes it easier to share music from afar. The new Bump app makes it easier to share with the person next to you. Bump 2.2 allows users to bump phones to share music. Users can select songs they want to share, then bump phones together to make it happen. The person receiving the music can then listen to a preview and purchase on iTunes, or they can hear the full song live-streamed from YouTube. So, don’t just bump to music, bump music.

YouTube Uploads on the Rise:
Over 35 hours of video are uploaded every minute to YouTube. This stat, that YouTube blogged about this week, shows that video sharing continues to grow. This has risen 11 hours since March. As YouTube explained:
“If three of the major US networks were broadcasting 24 hours a day, 7 days a week, 365 days a year for the last 60 years, they still wouldn’t have broadcast as much content as is uploaded to YouTube every 30 days.”
Nov
09

LET’S MAKE A DEAL… WEBSITE!

by Feedback

Let me start off by saying that I’ve been meaning to write this post for weeks, if not months.  I first heard of Groupon while visiting family in the Hampton Roads area and looked it up to see if there was something similar for Richmond.  It had yet to launch in either location, but at least the publicity had started in Tidewater.  It’s such a simple concept at its foundation: Buy with friends, everyone saves.  My first thought was pooling money in college to rent a van for a weekend trip to the beach or camping.  But clearly, Groupon has always been about something bigger.  By the time it launched in Richmond, I had begun to see and hear about it everywhere.   Daily emails from Advertising Age, articles in USA Today and the Wall Street Journal, even the TV news magazine Nightline (embedded below) were all doing features on the group buying phenomenon.  For those of you who don’t follow along with those resources, here’s the story.

Groupon was founded by Andrew Mason, now 29, a musician by trade, who was doing web design work with a Chicago serial entrepreneur by the name of Eric Lefkofsky before accepting a scholarship to pursue a Master’s degree in public policy from the prestigious Harris School at the University of Chicago.  The engine behind Groupon was developed as part of a fundraising site called The Point, where people could pledge donations to a cause, but not be charged until the pre-established goal was met.  The site attracted a wide range of non-profits, but ultimately, Mason’s desire to monetize the project lead him away from charity and towards collective buying.  And thus, Groupon was born in November 2008.

The ‘cult of Groupon’, as detractors have called it, developed rapidly.  Mason told Nightline that they started with just seven employees, but has since grown into the old Montgomery Ward headquarters in Chicago’s River North district, with a workforce of several hundreds.  The product seems so obvious: One great deal, every day, in your inbox.  Like The Point, when a pre-determined sales figure is reached, the deal is on.  Groupon and the deal-offering business split the proceeds.

Naturally, with such stunning success and an easily replicated concept, Groupon has inspired myriad imitators. LivingSocial.com In Richmond, in particular, LivingSocial seemed to launch at the exact same time.  Established sites like Yelp have gotten in on the act, while one-time Internet titan AOL has also set aside a URL for a similar project at Wow.com.  Even the largest retailer in the world, Walmart, is looking for a piece of the action: it Wow.comdebuted a feature called Crowdsaver on its Facebook page that offers a low-priced offering based on consumer demand as demonstrated by the amount of “Likes” a deal receives.  Facebook itself will surely get in on the action soon.

With two years of dizzying success under their belts, as well as a boatload of revenue and investment cash, Groupon seems adamant to maintain its position, aggressively buying up clones around both the country and the world.  A nationwide offering from the Gap that broadened the otherwise locally-focused business model attracted almost a half million individual sales.  You can expect similar deals to follow.  Meanwhile, the imitators who don’t sell out will seek to distinguish themselves, perhaps with added gaming elements or rewards for repeat buyers.  For many consumers still fighting the effects of the economic downturn, the prevalence of such deal sites is a breath of fresh air.

As always, I appreciate your comments and questions.  Find me on Twitter or feel free to email me: Thomas AT feedbackagency DOT com

-Thomas (@thomasmcdonald)

Nov
05

Anna’s Social Media Picks of the Week (11/05/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Facebook Is Kind Of A Big Deal

On Wednesday, Facebook made a major announcement that will change the scope of geo-location services. Facebook announced they will be incorporating deals and rewards into Facebook Places, giving the over 200-million mobile Facebook users more reason to checkin on Places, and giving advertisers (Partnerships already include McDonalds, Starbucks, and REI) a way to reach the Facebook masses.

Look Out, Foursquare Cheaters!

During the same week as elections, Foursquare announced some “political” changes themselves. Foursquare has added a new feature that allows venue owners to revoke a mayorship if they believe the mayor won the title illegitimately. Reasons for mayorship removal includes being an employee, and checking in without actually visiting the venue (walking by/checking in from afar).

Ping Pangs?

Ping is growing fast, and Apple announced this week that Ping has “millions of users”. However, only 2,000 artists participate in the service. Mashable wonders what the long-term success will be with few artists participating, and notes,

“Back when Ping launched, people heralded it as a “MySpace Killer.” While MySpace may, in fact, be in the process of killing itself, it’s not because Ping has dominated it.”

It should be interesting to see how Ping grows, and if more artists sign on (I’m guessing more will). For now, my favorite part of Ping is seeing what friends purchase as another “genius” sort of way of finding new music.

Twitter Academia

For students who actively use Twitter for fun, it may distract from academics. However, when used in the classroom, a study found that Twitter can actually increase student engagement. Students participating in the experiment, which was conducted at Lock Haven University, were given assignments and discussions that incorporated Twitter. The results found that the use of Twitter increased student engagement more than twice as much as the control group.

How many Americans Actually Use Location Based Services?

A study released by Pew research this week stated that only 4% of adults in the U.S. use location based services. However, the study, which ran from August  9th through September 13th, was worded oddly and was performed in the middle of the Facebook Places launch. Social media publications expect if Pew preformed the same study today.

-Anna (@alucas9)

Nov
03

Facebook Pulls An Apple on Geolocation Deals

by Feedback

You can learn more about all of Facebook’s mobile announcements here and here, but we want to draw your attention to one game-changing item: Creating a “deal” at a location in Facebook Places.

Facebook has done for “deals” what they did for buying ads… They made it super-simple, very logical and with a prowess that makes Foursquare’s process seem silly. Sort of like Apple does to Windows on a regular basis (sorry, baiting a flame war there :).

Go claim your location and start dealing!

-Dean (@dbrowell)