Nov
21

Feedback’s UK Expansion

by Feedback

We are pleased to officially announce our expansion into London. News about our new office is spreading, particularly among media in the United Kingdom. Here are a few excerpts from articles that Feedback UK has been featured in during the past few days:

The Drum

The London presence will be headed up by Feedback president and CEO Jeff Thompson and executive vice president Dean Browell Ph.D., alongside vice president Anna Lucas.

Mrweb

The team examines and analyzes online chat across relevant sectors, including clients’ own brands and their competitors, then uses Feedback’s proprietary ‘Human Filter’ service to deliver information and insight.

Promotional Marketing

The company has partnered with London-based integrated creative agency 23red to offer a full suite of communications services to customers. Both agencies are part of global network Worldwide Partners Inc. In its first two years Feedback has already helped UK and other European agencies win new business and worked with a variety of international clients.

Campaign Live/Brand Republic-

Thompson said: “At Feedback, we believe that social media is an accelerant to traditional media, and should not be an afterthought or seen as a frivolous must-have to keep up with technology. “This approach has delivered enormous success for our clients in the States and we look forward to bringing our strengths and creative solutions to our clients here in Europe.”

We look forward to growing in Europe and keeping our friends up to speed on our progress.

Nov
15

An Education at WordCamp

by Feedback

This weekend I attended WordCamp RVA, an all-day conference focusing on everything WordPress. Lots of our friends and colleagues from around Richmond also came out to the Saturday sessions.

While the speakers and panelists provided an interesting perspective on WordPress use, I found the Education Panel the most compelling. I pulled two big lessons from it:

1. We live in a digital world and the upcoming generations need to know how to survive in it.
2. The earlier children understand the appropriate way to use online technologies such as WordPress, the better.

As members of the panel noted, Henrico County Public Schools are actively trying to accomplish this by weaving in digital lessons and teaching students “21st century skills.” Such skills include creativity and innovation, communication and collaboration, critical thinking and problem solving, and information fluency – all through the use of technology. WordPress helps achieve all of these fundamental lessons by providing an inexpensive and easy means to create, publish and distribute content.

At WordCamp we learned that by the time students are in kindergarten, they are exposed to an online community by commenting on blog posts created by their teacher. These communities are safe and carefully monitored.

Beginning in 6th grade, students are given a laptop to use until graduation and are required to take Internet safety courses along with their parents and teachers. The classes teach students ways to protect themselves and to educate them on topics such as cyberbullying, social networking and monitoring.

And that brings me to a 21st century skill I feel is often overlooked: online social responsibility. Online communities are not very different from those in the real world. It is important that the upcoming generations know that predators are everywhere and they need to be smart about their Internet use and what information they divulge. Schools are a great place for such education to take place because they have the resources to monitor student activity and educate parents on how to do so as well.

Henrico County Public Schools is ahead of its time in its promotion of Internet use and safety training. Kids use it whether parents like it or not – for both education purposes and communication – so why not make sure they’re doing it in a responsible way? I hope this is a trend we see exercised in public schools more in the future.

- Brittney (@bntrim)

Nov
08

+, or -?

by Feedback

Yeah, we started one of the new Google+ “Pages” for our company. But we have no idea what we’re going to do with it, how we’re going to use it, if we’re going to use it, or why, really, we even chose to make one. We aren’t recommending any company or organization bother with a Google+ Page at this point, but it felt like something we had to do just because.

This week Google introduced Pages for its “+” service, allowing brands big and small to join the social networking community and interact with the advertised 40 million people there. Many of those, however, aren’t major users, and are just sitting there, dormant, because they got an invite a few months back when this whole shindig began.

For now, we’ve largely written off Google+ after an initial wave of excitement. To be sure, there are some people there who have kept up with it over the past few months. And they may turn out to be a great social network’s pioneers. But for us, and for most, G+ is just too close to Facebook, which went through its own set of great changes and essentially introduced many of the same features that Google+ considered its own – the stuff that would set it apart.

The features on Google+ today are really no different than the things you can do on Facebook, where 800 million of your friends and enemies are already located.

So, back to Pages. If you know how they work on Facebook, G+’s are largely the same, with a few minor tweaks:

- Businesses and brands can update and share information with their “fans,” which are simply in an organization’s “Circle” on Google+. Pages can’t add people to Google+ Circles, just as Pages can’t add people as friends on Facebook. You can also “Like” a page, but not subscribe to it, by hitting Google’s becoming-more-famous +1 button on the Page.

- You cannot run contests or sweepstakes on a G+ Page. You can link out to them, but you can’t host them on Google.

- When you hit the “+” sign  in the Google search bar followed by the name of a business or group, and that business or group has a Page, you’ll be able to add that Page to your Circles.

Where Google+ may shine with its social products – eventually, and only “maybe, if it succeeds” – is on search. Anything you put on a G+ site – be it your personal profile or your company’s Page – will begin to show up in search rankings. And that could be cool, particularly for those small brands that are trying anything to get their name out.

But still, with very few actually using Google+ and still loyal to the old standbys that we all know and use, that day is likely far off. If ever.

And so, we’ll continue to maybe, someday, actually get around to testing out our G+ page.

-Jeff (@jephkelley)

Nov
07

In The News For Social Brews

by Feedback

Beer tastes even better if you’ve got a nice piece of technology to go along with it.

Craft brewers are starting to take to mobile apps and the web to get their message out and strengthen the worldwide community of good beer drinkers. This trend was covered in a recent article on Sparksheet, the moral of the story being:

Whether it’s through Facebook pages, check-in apps or hashtags, craft brewers are giving macro-produced beers – and their marketing whiz kids – a run for their money. Most craft brewers live by a simple motto: No crap on tap. And now they’re bringing that philosophy to the digital marketing space.

Craft beer has a soft spot in Feedback’s heart, so much that one of our own, Dean, is regularly called on to speak at the annual Craft Brewers Conference. This got Dean quoted in the Sparksheet article, though, knowing the writer also helped.

Dean Browell, Executive Vice President of Feedback Agency, a social media consultancy based in Richmond, Virginia and London, England, has been a longtime friend to the beer community and counts a growing number of impressive keynotes under his belt at the annual Craft Brewers Conference.

“Craft beer is a source of experimentation and taste that lends itself to discussion, exploration and more,” says Browell, whose PhD thesis focused on generational differences and online technologies. “It’s one of those drinks that sparks conversation and practically requires you to drink with others, daring interaction.”

Thanks to writer Paul Spicer for thinking of us. Shoot us a line at feedbackoffices[at]feedbackagency.com if you’re looking for beer recs, and be sure to reach out to us on all those craft brewer social networks.