Jan
31

Foursqualor

by Feedback

One threat to a check-in service governed by users is digital litter. For instance, it used to be when you wanted to mark your location on a social network such as Foursquare that you’d get listings of places such as “Seat 23A” or “this rocking chair on the porch.” That’s still the case, but it’s much less frequent in the United States; overseas, however, it could be a big problem in the United Kingdom, where Foursquare is just now starting to emerge. Feedback’s Dean Browell outlines the threat of what he calls “Foursqualor” on iMedia Connection:

Perhaps [initial users] thought they were being helpful, but I suspect most of the reasoning behind “Seat 23A” or “This Tollbooth” had to do with boredom or a surreptitious motive to become mayor of something (anything) and therefore accumulate points. The problem was, the lowest level of engagement in Foursquare is supposed to be the check-in, not the creation of locations. By creating instead of interacting they were diluting the major concept. And worse yet, they were creating a mess for anyone else looking in, trying to check in.

Landing in any major airport in 2010 and trying to check into Foursquare meant scrolling past all of this Foursqualor in order to find the actual airport. Check-ins to dozens of seats, gates, regular commuter flights at even the smallest airport crowded the screen. With airport names sometimes invoking some local politician or patron saint of flying, mere searches would not always help. Later, Foursquare would appropriately weight these major hubs so they appeared towards the top of the list when you were nearby. But for a while a casual Foursquare user could be forgiven for just getting fed up with the chaff, the atmosphere of waste, the annoying litter of the fake-or-worse locations.

In London, however, this issue seems to be worse as the general population interested in potentially using Foursquare is far more diverse. In the U.S., you were dealing with a savvy first-mover who didn’t mind (and potentially relished) the clean-up and pruning while the general public gave Foursquare a chance after many of the corrections had been made. In the U.K., a cross-demographic shift to social with these tools in place would mean newcomers could be turned off immediately by the digital litter and abandon Foursquare altogether. For Foursquare to take hold in the U.K. will require a base of superusers who can make changes to locations easily, reporting, policing and editing venues as needed. More at the link.

Jan
25

Tweet or Die? No.

by Feedback

There is a cure for conservative brands thinking of moving into social media – particularly those in B2B sales – and it’s not the “Tweet-or-Die” method of the social media gurus, but rather to thoughtfully look at the real leaders in social media: your audience.

Feedback’s own Dean Browell gets inked over at Fourth Source, a new digital media marketing pub geared toward the U.K. market. He writes:

 

B2B marketers cannot afford to pretend their audiences aren’t affected by social media in some way. As they watch their sales arms utilize email, messaging from the road and using a variety of tools to track and interact with clients, we know that even internally some element of social and digital communication would happen through top salespeople’s own instincts and savvy for relationship building. Moreover, as B2C becomes more heavily laden with social validation elements such as reviews and ratings, so does B2B begin to reflect that environment, if even in a private way. Consider the often-robust private message boards (sometimes present in LinkedIn Groups) for various industries where members dish on contractors, suppliers and more. When you take the time to look, you may see that your particular industry congregates in some very specific places online and it may not be Twitter, but rather some other channel. Repeat this regularly to ensure you’re not simply following trends or unnecessarily satisfied with inaction.

More here.

Jan
10

ReminCESing

by Feedback

The annual rite of, well, the year, began today: the Consumer Electronics Show in Las Vegas, featuring the gadgets you’ll see – and many you won’t – in 2012. Reporters typically measure the show’s size in football fields, and in this case, it’s 35 of them. That is very, very large.

I went to my first of two CES’s six years ago as a reporter for the Richmond Times-Dispatch, covering the half dozen or so companies and handful of sales reps from Virginia that were attending. I’d spot the sales guys by scouring nametags as they’d pass by.

“Hey, you from Richmond?” I’d ask.

“Yeah.”

“Quote for the paper?”

“What the —- are you doing here?”

Your first CES is difficult to enjoy because it’s so overwhelming. Multiple halls, each the size of a standard city’s entire convention center, house thousands of exhibitors and play host to tens of thousands of industry people. Lots of the booths give out branded mini-moisturizers, tissues and lip balm to help combat the dry air. Single “booths” are the size of McMansions and filled with gadgets – some conceptual, others that will go on sale and be outdated in six months. I recall being told by a reporter who’d been before to plan ahead. Get booth numbers, map out a schedule, drink lots of water. I chose instead to wing it, and found myself doubling-back throughout the week and destroying the soles on a well-made pair of shoes. That first year I remember delaying booking a hotel room and had to stay at a Howard Johnson’s outside of the main Strip area. I imagined horrible, horrible things had happened at that room before my arrival. I recall being close to tears at one point attempting to submit my stories by the deadline, which, thanks to time zones, was three hours ahead in Richmond.

I did  a little better the second year – including booking a sweet room – but still not great.

 

As technology changes every few months, so too does how the show is covered in the media. While blogs were of course popular in 2006 and 2007, when I was there, the updates coming out of CES weren’t as constant (annoying?) as they are today thanks to the prevalence of social media. Print deadlines are less important because you’re writing for the web. The deadline is unending.

In my mind, though, almost more than anything, CES stands today as a time to remind people that Apple is not the only company in the world that makes gadgets, nor is it the only company in the world that makes good gadgets.* Apple doesn’t attend CES.

I recall being in the press room at CES in January 2007 when Apple announced the first iPhone. Slick timing on the company’s part: distract the industry. We were all huddled in that press room reading about the iPhone on blogs and watching news reports on TV as a world of ridiculous technology sat outside our door, waiting to be touched and looked at and reported upon. Yet the announcement instantly killed the vibe of CES and overshadowed everything for the remainder of the trade show. Reporters in the press room called their editors to determine how to handle CES coverage with the iPhone news. Which story led? The answer, that day, was iPhone. Hundred-inch televisions, the newest gaming consoles, the hottest stereo systems and the bikini-clad women showing them off were no match for a tiny three-in-one touchscreen device that would go on to disrupt entire industries.

But Apple doesn’t make TVs (yet), and not everyone uses Macs. People still pick up game controllers, and enjoy flip-style phones, and buy technology products from many other reputable and innovative brands. And all of it is on display at CES. Here are a few trends and products to that I’ve been watching come out of this year’s convention:

Ultrabooks. Super thin, fast, and not a lot of bells and whistles.

Skinny TVs. Slim, more natural colors, richer blacks, thin, thin, and definitely not thick.

Kinect on Windows. “I’m thrilled to announce that Kinect is coming to Windows on February 1,” Microsoft chief executive Steve Ballmer said.

Health and Fitness. A host of upstart companies want to serve a helping of vegetables to those consumers in the form of health-and-fitness gadgets.

Oh, and that * symbol a few paragraphs up: for every one really awesome thing at CES, there are at least two completely lame things that will never, ever be bought or used by anyone. Though I probably still thought they were cool.

-Jeff (@jephkelley)