May
03

The Internet, Anthropology, Facebook as Training Wheels & More at ROFLcon II

by Feedback

We’ve returned from ROFLcon II (April 30 & May 1, 2010) and are eager to share all we learned with anyone who will listen…

Huge ideas abound and it was an incredibly helpful (and dare we say important) conference to witness. It was only the second time in two years they’d even held this exploration of internet culture, memes, academia and society at MIT. Anna (first-timer) and I (returning for round two) soaked up every minute of the packed two days. There’s so much to share, but we wanted to be sure to get some key themes in writing first:

  • The entire conference started out with Ethan Zuckerman’s (The Berkman Center for Internet and Society) brilliant “From Weird to Wide” primer on important philosophical questions about culture, the internet and memes. This included not only a bright debut of Kenyan’s first meme explosion, but also an important discussion of a significant point: Be an anthropologist, not a bouncer. In other words, embrace rather than exclude. It would set the tone for some interesting underpinnings for the rest of the conference
  • Apparently the rest of The Internet agrees that YouTube comments are the most ridiculous in the universe
  • Another giant point writ large: Know your history. There were many great moments in a variety of panels that included memes and networks old and new, but the overall one can’t be hyped enough: know where we’ve been. For example, the open community of Usenet, with its challenges, imperfections, sub-communities, stalwart user trust and very existence pre-AOL set the stage for one of the toughest but singularly important lessons of the entire conference…
  • “AOL” and “Training Wheels.” The Tweets heard round the world. As the very last panel at ROFLcon II tried to wrap its arms around the topic of “Mainstreaming the Web,” Ben Huh and Moot (from LOLcats and 4chan fame, respectively) deftly created a distinct separation between the open sub-communities that operate online (some anonymously) and those that allow for a mainstream audience to operate in a larger but closed system. With over 950 attendees, ROFLcon included employees from ominous internet giants such as Google and Mozilla, but as this panel pointed out, not a soul from Facebook (or none that would admit it). This lead to the single most Re-Tweeted line from the conference, uttered by Ben:

“Facebook has become like AOL, it’s like training wheels for the internet. It’s a safe place, except for your privacy.”

And thus what was once considered a fringe medium was correctly pegged as having moved into a mainstream culture controlled by a single corporation. We’ve been here before. With 400 million users, with meaningful proportions of diverse generations, races and cultures, Facebook is not unlike the closed system of AOL. This doesn’t make it right or wrong, but it does make it everywhere and closed – and drastically different from much of the sub-cultures brewing away contently in the rest of the web.

For Feedback one overriding point was clear: the social web hardly, barely begins and ends at the doors of Facebook and Twitter. Certainly a critical mass at those two giants means we must implement there to reach a large population of consumer. But even more importantly we must dive deep, see fewer obstacles and research even smarter and harder beyond these barriers into the sub-cultures that exist in the interest, cultural and geographic communities. There are enough self-proclaimed social media gods to take care of staring at Facebook and Twitter only. But it’s not unlike marveling only at a capital city and not noticing the swarms of people outside, down the roads, in other states, in other countries… The future of the net and community is not only also out there, it may indeed only be out there. Think I’m just being overly dramatic? Ask AOL.

More to come on some of our favorite moments by myself and Anna (@alucas9). We certainly had fun too and some photos are up on our Facebook Page right now. In the meantime be sure to check out her interview with Christian Lander of “Stuff White People Like” fame.

-Dean (@dbrowell)

Mar
19

Anna’s Social Media Picks of the Week – From Times Square (03/19/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place. (& if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. & this week I’m doing my picks from Times Square in NYC!

@Anywhere:

At SXSW Twitter announced the @anywhere platform, but did not give us any insight into their advertising model. @anywhere is an app that will allow people to access Twitter information on any site on the Internet.

Facebook Search:

This week Facebook announced an update to their search capabilities that uses the search bar to incorporate more relevant results based on your networks connections.

Location Battle:

SXSW interactive was all about the location apps, specifically Gowalla and Foursquare. Both were used a ton at SXSW but it was Gowalla that beat out the competition in the SXSW web awards winning for the mobile category.

March Madness Apps:

March Madness top 24 started on Thursday so for all you sports fans, I have some app recommendations for you so you don’t miss the scores. If you’re in a tournament there are apps such as ESPN Tournament Challenge where you can check your standing, there’s also tons of free apps to keep up with the scores such as NCAA’s March Madness On Demand Lite App.

Facebook # 1:

Reports came out this week from HitWise that Facebook beat out Google as the most visited site for the week ending March 13th. This is the first time Facebook has beat our Google, becoming the most visited and most popular U.S. website

-Anna (@alucas9)

Mar
09

Radio Free Feedback

by Feedback

Radio Free Feedback is Born!

Radio Free Feedback is our musical experiment, featuring musician friends, up-and-comers we can help highlight, observed acts of musical lunacy and more. We will occasionally feature musicians in our offices as well as out on the road, sometimes themed and sometimes just jamming. If you’re interested in being featured or hanging out, contact us through the info at the bottom of the page or click here.

Radio Free Feedback 1: Featuring Dave Tinney!

Thanks to everyone who tuned in live and in-person! The recorded show is in full below, check out and fan our Facebook Page for video clips, photos and more:

-Dean (@dbrowell) on behalf of the Feedback crew, old and new

Mar
03

New Clients On Stage: Feedback’s Client Roster & More

by Feedback

We’re beaming over here with new clients, super-interesting research and incredible partners lining up to make 2010 a banner year already. And over Twitter today we announced, “We can see clearly now, another new national client!”

Often people ask: “But Feedback, how come you don’t trumpet every new client or have a giant client list clearly displayed on your website?”

The answer is simple: It’s not about us. We generally don’t publicize our clients because often we are working behind the scenes. We have all sorts of relationships with agencies, firms, consultants and even a few direct clients. And while with some we are incredibly visible, in others we’re not. In our company’s life so far we have worked with a roster of national and international clients as well as firms of all shapes and sizes (located in major cities around the US as well as many here in our home state of Virginia). We have taken on many different industries such as healthcare, automotive, education, craft brewing, technology, incredibly localized communities and more. We’re able to share some names and will if you’re interested, just drop us an email (contact at feedbackagency.com) or call (804-893-3437). But for now we’ll just be us engaging with all of you on here  thankyouverymuch.

All that said, every now and then we’ll tease out some good vibes as we grow. The great thing is, this wasn’t even the only good news this week. We’d like to thank all of our amazing partners, friends, fans and followers as well as warn them: Hold onto your hats, you ain’t seen nothin’ yet.

-Dean (@dbrowell) on behalf of the Feedback crew, old and new

Feb
19

Dean & Jeff Take Over Anna’s Social Media Picks of the Week (02/19/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? YES. If the answer is no, then you have come to the right place. Anna JEFF AND DEAN searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my OUR picks of the week, hosted by Dean Browell (and EXTRA CREDIT POINTS to those who identify where our intro noise reference comes from):

Robble Robble:

One of the funniest critiques of the Foursquare “check in” craze we’ve seen… As people Tweet that they are at a location, PleaseRobMe.com aggregates those check-ins to make the point that you just admitted you aren’t home.

Facebook #2 in Visits, #1 in Attention/Engagement:

Maybe this whole social media thing is just a fad… But probably not. Looks like it’s truly becoming what the web just is in some ways. Facebook just overtook Yahoo for the #2 spot for website with the most visits and if you’re looking at pure attention and engagement it’s already #1.

PR vs. Social Media:

Kevin Smith’s embarrassing Southwest Airline problem turned into a he-said-she-said that proved doubly embarrassing for the airline who not only erred in their original judgement against Smith, but in multiple attempts to clean up their mess online. It exemplified the power of the Tweet and the helplessness of PR spin when up against social media. Need a better example? Richmond has it’s own going on right now.

Simple Tourism on Foursquare:

There’s a great article on how destinations can use Foursquare to market themselves. I love the one about helping visitors fulfill their “bucket lists” in particular.

BONUS - Facebook | New Privacy Controls for Your Applications:

Facebook might be a bit of a mess right now, but at least we can keep our friend’s Farmville Zombie Mafia Ninja’s out more effectively.

Don’t have any sympathy for Anna, she’s where the photo above was taken. We’re busy putting her mouse in a jello mold.

Dean (@dbrowell) &  Jeff (@ideaman)

for Anna (@alucas9)

Dec
22

The Holidays at Feedback

by Feedback

The stockings were hung on the share-bar with care…

Feedback would like to say thank you to all of the incredible support we’ve had over our first few months. 2010 looks to be absolutely amazing and we look forward to the many projects, partnerships and paradigm shifts ahead.

We have lots coming up in the next couple of weeks on the blog as well: a three-part look at tourism and social media from the consumer-level view, more of Anna’s Picks and our December selection for our monthly charity.

For the most up-to-date look at significant social/new/emerging media news, become a Fan on Facebook and/or a Follower on Twitter.

We wish all of our friends, partners, fans, followers, readers and family the happiest of holidays and an amazing new year. We look forward to celebrating for the next twelve months with you!

Sincerely,
Feedback

Dean (@dbrowell), Jeff (@ideaman) & Anna (@alucas9)

Nov
25

Positive Feedback – November Selection

by Feedback

Richmond, VA – November 25, 2009

Feedback LLC today announced its November ’09 charitable contribution has been sent to the Central Virginia Foodbank (CVFB), a non-profit organization that provides food to 31 counties and 5 cities in central Virginia, including the Richmond Metro area.

“We have been blessed in so many ways and are thankful to be living in Virginia,” said Jeff Thompson, President & CEO of Feedback, “and we want to make sure we are helping others who need a hand. This Thanksgiving, we encourage other businesses in Richmond to contribute to this outstanding organization.” Click here to make a donation. Find them on Twitter here: @cvfbfeedmore.

Each month, a portion of all revenues received by Feedback is donated to different charities around the United States, and the company welcomes suggestions for recipients of future donations.

Feedback LLC is a Richmond, VA-based company providing advanced social media services to leading advertising agencies and PR firms.

-Jeff (@ideaman)

Nov
02

Positive Feedback

by Feedback

Richmond, VA – October 31, 2009

Feedback LLC today announced its October ’09 charitable contribution has been sent to Education Through Music, a non-profit organization that provides musical instruments and music education to disadvantaged youth in New York City, San Francisco and Los Angeles.

“Since our inception, it has been, and will continue to be, a priority of Feedback to give back to the community,” said Jeff Thompson, President & CEO of Feedback. “In these current economic conditions, this obligation is more important than ever as we strive to positively affect the lives of people around the country.”

Each month, a portion of all revenues received by Feedback is donated to different charities around the United States, and the company welcomes suggestions for recipients of future donations.

Feedback LLC is a Richmond, VA-based company providing advanced social media services to leading advertising agencies and PR firms.

Oct
23

A Blog is Born…

by Feedback

I suppose it’s appropriate that the new Feedback blog begin on my birthday.  We’ll be using this as a place to riff on all sorts of thoughts, news, analysis, and philosophy on social/new/emerging media, as well as… well, music. We LOVE music. Enjoying, playing, writing. So you’ll see how that helps inform us from a professional level in social media too.

We hope you like the new look of the website, it’s a great present designed by my good friend and talented designer Suzie Kelly over at Hammer Down Design.  While we’re dishing out kudos, the awesome Feedback logo was designed by Fosforus.

See you around, come by early and often.

-Dean (@dbrowell)