Feedback was found all over SHSMD 2010 in Chicago, the annual conference for the Society for Healthcare Strategy and Market Development. The firm conducted a three-hour workshop on social media and strategy, participated in a lively panel on emerging media, roundtables and more. 
Feedback also made the news:
Healthleaders article, “Stop Waiting for Social Media to Emerge” excerpted here:
Panelist Dean Browell, PhD, executive vice president for Richmond, VA, ad agency Feedback, said it best: “I know some of you are thinking, just let me retire before I have to learn this crap.”
Dean Browell was also listed as one of the top ten you need to get to know at SHSMD by Dan Dunlop, who later chronicled the Emerging Media panel:
Dean Browell of Feedback was on the panel, so I knew it would be good – and even entertaining. Dean is the most grounded Ph.D. I know. And he is incredibly bright. The panel did not disappoint. It was informative and engaging. I thought the audience members asked really good questions and each of the panel members offered valuable insights. My favorite part of the presentation was when Dean said that MySpace is “dead to him.” If it isn’t quite dead, then it is on life support!
You can also see a video interview and highlights from the social media strategy workshop here at the CPM Marketing blog.




08
Thoughts on OneTrueFan.com
by FeedbackA couple weeks ago, just prior to hopping on a bus for a cross-country tour, I fell in love with OneTrueFan.com. Now that some of the initial hype has died down, I thought I’d share how my first week with it went.
You should first know that this thing kind of blew my mind at first.
The canned description is that this is Foursquare for the Internets. In other words, a way to “check in” at just any ol’ website as you surf, thereby communicating where you go and tagging you as a “fan” of frequently visited sites and therefore the, “one true fan” of sites you’ve visited more than anyone else (like Foursquare’s, “mayor”). It also has patches/badges for browsing accomplishments and a point system that builds by visiting and sharing pages through Twitter, Facebook and more. It’s easy to lazily make this the web’s analog to Foursquare. It can be a lot more than that.
Step back from the mechanics, which require a downloaded plug-in for your browser, and you can see that in some ways this turns web analytics a bit on its head – in fact it reverses the magnifying glass, showing you the interesting detail beyond your simple history. It really forces you to take a different look at your browsing culture and personal identification.
As Co-Founder Eric Marcoullier (@bpm140) reflected openly in a Twitter conversation with me:
During my first week I really stayed open with my browsing. I installed the One True Fan plug-in on my main browser and allowed auto-check-ins on basically every site I visited (in full disclosure I did hide check-ins on exactly three sites, for client sensitivity reasons). Doing this while on the AGLA Hiring Heroes tour was particularly interesting since my check-ins ricocheted between scheduling which tiny town we’d be in from Dallas to Los Angeles and keeping up with news and work from the world outside the bus.
There’s a stat dashboard I don’t visit very often, but does contain some sample activity:
And here’s the bar that subtly appears at the bottom of websites – it’s small at first but when moused-over shows:
I too found myself checking who else had been there, both from a crowd-sense and a breadcrumb sense. It doesn’t just include anyone with a OneTrueFan.com plug-in, but also anyone sharing these sites on Twitter, Facebook and more (lots more, coming soon, they promise). Yes, there are privacy concerns (that can be easily assuaged with just NOT sharing site visits or un-checking “auto check-in”) but it still makes for an interesting personal if not public experiment.
Consider how this lens, of our internet life, combines with other lenses. How our patterns and likes, our real-world favorites and virtual world favorites begin to make up our personal identity. Consider the generational differences and how OneTrueFan.com data could illuminate our perceptions of demographics… The mind blows.
Business, healthcare & higher education institutions… what if you could actually identify who your biggest fans were?
For more on One True Fan, here’s video of Eric from their Disrupt 2010 presentation:
OneTrueFan.com is in private alpha right now…
-Dean (@dbrowell)