Mar
05

The Social Telethon: A Media Amalgamation

by Feedback

A short analysis of the Bonnaroo Lineup Announcement Megathon (B.L.A.M.)

I’m not sure if you felt it, but you might have detected a shockwave in the air as heads exploded at the thought of a reverse-procedure, modern-day telethon, held on the internet, using actual phones, conveying sensitive information the opposite direction while, of all people, Weird Al Yankovic pulled a list of musician’s names out of the butt of a paper mâché donkey. Okay, maybe that was all a lot to take in at once. But trust me, there was some method, some madness and actually some brilliance in the breaking down of true public relations and actual social media at work within an incredibly traditionally structured live event. But let me explain…

Bonnaroo Lineup Announcement Megathon (B.L.A.M.)

For a few weeks prior Bonnaroo had teased that they would announce this year’s lineup to their 12th annual four-day music and arts festival (held in June on farmland in central Tennessee, we’re fans) and telegraphed that comedian and song parody king Weird Al Yankovic would be a part of the big reveal.  Bonnaroo was no stranger to unusual or gimmicky lineup announcements. In 2010 Bonnaroo unraveled the lineup slowly throughout a whole day via a cartoonish clock hosted on MySpace (of all places). But this year’s plan began to coalesce with the announcement of an hour-long internet TV-special on YouTube called B.L.A.M., hosted by Yankovic.

Nevermind whatever you think of Weird Al, who, with the help of other comedians like Chris Gethard and a vaudevillian lineup of stunts, live music (Portugal The Man), jokes, tubs of meat and more managed to at least captivate if not actually entertain during the special event. Some found Weird Al’s humor painfully annoying while others were at least charmed in the same way they were when Al used to do a takeover of MTV for a Saturday (or indeed his whole movie on a TV takeover, the classic UHF).

No, the real magic was in the clever and casual use of social and traditional – and not in the same staid “one promotes the other”  cheap imitation of integration. In fact some of the ideas were so forehead-slappingly easy to pull off the real feat was that it all didn’t fall apart under the weight of what is a big news day for one of the bigger U.S. festivals.

Video Phones

After a montage of videos depicting what bands some people were hoping Bonnaroo to announce (which confused a few online who joined late into thinking these were the actual updates), B.L.A.M. hosted a mother-son duo who were chatted up and then given, presumably in the chat window below their private VOIP call, the names of the bands they could be the first to announce. This happened a few times during the event, putting a human face on the fans and allowing real surprise to show on the faces of fans also communicating a lineup to viewers.

The Reverse-Telethon

But by far the most unique, and frankly brilliant in my opinion, move by Bonnaroo was this unusual reverse-telethon they hosted. After a number had flashed on the screen several times early on, viewers were encouraged to call in and talk (presumably) to one of eight phone operators, which included comedians such as Eugene Mirman). When calls did manage to get through the caller was given a name of a Bonnaroo artist in the lineup that had yet to be announced. That’s it. And yet, it’s brilliant. No embargo, no requirements to share. You could do whatever you wanted with that information – you could just be privately excited. You could just tell your friends by phone, email, Facebook, whatever.  Or you could be the first person to tell the whole world an unrevealed nugget of news. If you wanted to reach the most people you’d use the #BLAM hashtag on Twitter – where you would no doubt be met with gaggles of new followers, hundreds of ReTweets. It was up to the caller. The truth would be revealed eventually whether you told anyone or not and so the onus was truly on the caller to make the most of the information. And the gem of news you were given was yours to do with as you please. It was a fantastic blend of the private hand-to-hand gossip world of social media and the opposite public desire to be a source to be recognized.

Love (and Information) Will Find a Way

Sure the whole, “let our audience announce it” bit has been done before, from white board photoshopped photos to even video clips – but Bonnaroo’s B.L.A.M. took it one crucial step further: they not only gave bits of info to fans directly but they gave them the freedom to use it too.

Timing was also on their side, theirs to mangle and play with like play-doh for the hour. No matter what happened, the Bonnaroo lineup would be revealed by 2pm. Countless media were no doubt ready to publish the list or at the very least would be sent it instantly. For an entire hour Bonnaroo (and Weird Al) could just screw with us. From a PR perspective the greatest weight was lifted with the concept that at 1:01pm EST if the whole thing unraveled it just didn’t matter. It didn’t matter if Paul McCartney was unveiled first in some ways (he wasn’t). It was a communications stress that lifted the moment the show started. It was play, it was fun, it was freeing. Yes, they wanted B.L.A.M. to be a success and be an entertaining hour but if the whole thing felt like a giant experimental theatre project that was perfectly okay. They had let the lunatics run the asylum and handle all the good china. In fact it was the best china Bonnaroo had: their precious and manically protected lineup before tickets would go on sale.

(At one point they had the internet live-vote through hashtag use to determine which envelope hidden in a poster would be open for the next reveal – one was Mumford and Sons, the other that Weird Al himself would be at Bonnaroo.)

The lineup content, or basic information in this case, was incredibly easy to separate and compartmentalize. Certainly some announcements were bigger than others, but not knowing how big a name was about to be revealed was part of the excitement (especially since, by many standards, Bonnaroo had managed to compile a relatively top-heavy lineup comprised of many other summer festival’s headliners and several unique ones all their own). There was more to B.L.A.M. than just reverse-telethons and you can watch the whole thing for yourself below.

Perhaps most refreshingly the B.L.A.M. stunt broke down the silos of not just “traditional” versus “new media” – but also the silos between channels. They had official channels that were all humming, but they didn’t try and make anyone use any channel they didn’t want to. With the exception of the live stream hosting exclusively on YouTube, fans of Bonnaroo could find out about the lineup a myriad of ways. The almost lackadaisical variety was nice to see – they weren’t getting worked up over how you revealed what whenever you wanted to. All control would still be theirs by the end. (Meanwhile I’m sure the entire endeavor would make many classically trained public relations professionals clutch their pearls.)

In the end, the important thing to take away from this isn’t how they utilized both channels and behavior to their advantage. No, it’s how they didn’t let a need for control get in the way of a number of smart ideas. Did everyone love every part? No. But as a series of tricks they managed to do more interesting things in 45 minutes than I’ve seen some brands do with an “integrated” strategy in an entire year.

- Dean

 

Feb
28

Um meme é universal/A meme is universal

by Feedback

meme – (n.) in Internet culture, an idea that is shared digitally across a culture. Also, typically funny.

When things on the Internet spread like wildfire as they often do, we might be tempted to assume that since we – the English-speaking Americans of the world – began using the web in earnest, that Internet culture is ours and ours alone.

But that, of course, is not the case.

From the cryptic blogs in the Cyrillic alphabet hosted on LiveJournal blogs to the old oekaki online drawing boards in Japan, foreigners have contributed just as much as Americans to the humorous or interesting posts we find on eBaumsWorld.com, that are emailed to us by friends, or are shared on Facebook. Digital emoticons, for example, are now used by the masses but first started popping up in international Usenet groups, one of the first forms of large-scale message boards from the 1980s. A smile or frown emoticon says the same thing no matter your nationality.

The Tenso meme, using a screengrab from Scott Pilgrim vs. The World

The principle of how an Internet meme catches on also applies to viral videos, save one crucial detail: creating memes requires considerably less skill and equipment to create, capture and share with the Internet. And unlike videos, a photo meme can transcend the language barrier. A video that begins in America may only reach an English-speaking audience; but a funny picture that requires no caption or language knowledge to understand could end up flying around the world.

Tenso, which originated in Portuguese, is a beautiful example of such a meme.

Tenso memes are typically four-panel comics that showcase something that might not have been obvious in the original image. In most cases, this is drawing attention to someone who has a less than desirable facial expression in a photograph. An example, shown right, is taken from a concert scene in the film Scott Pilgrim vs. The World where an extra has a rather absurd face that doesn’t fit in with the crowd so much.

There are several instances of Tenso photos popping up on a forum called “Fórum Uol Jogos,” a popular Portuguese-language destination primarily for Brazilian Internet denizens to discuss pretty much anything from the latest video games to silly pictures like these.

Many memes are images adapted from their original media (a music video or a movie, for example) and applied to other pictures. Take the meme simply known as Dorgas, in which a Brazilian forensics dog has its picture taken in front of a large supply of narcotics. In the meme, people place a quote bubble above the dog’s head, and meme participants change what the dog is saying. The head of the dog has even been Photoshopped into the wildly popular “Advice Dog” meme, as well.

The Drago meme incorporated into the colorful Advice Dog meme.

Memes like this cross-pollinate on a near constant basis, turning pictures of a dog with a bit of text and point-blank humor into images that are instantly sharable and almost universally understood. It’s subtle humor that makes for big laughs and, if done correctly by a marketer, gives customers a reason to pay more attention to their brand.

So, to recap, memes must be:

- Simple.

- Funny.

- Universal.

“Language” is not necessarily included. Get all three of those right and you might have just created the next big Internet sensation.

- Brad (@bcarr)

Jan
03

A foundation is laid for “Selective Connection”

by Feedback

Like any other member of the early-adopter subset of users out there (yes, I count myself as one), I try to get my name onto as many social networks I can just to get to know the latest up-and-coming technologies. I sign up, test ‘em, then continue on or throw them out after a few weeks. Each network – and there are dozens – gets a fair shot at earning my approval.

I’m presently putting a new social network, Quora, through its paces. So far, so good. It’s all part of my interest in seeing what works for people and businesses/clients -and what doesn’t.

I recently reviewed a social network called Path that bills itself as an “anti-social network” of sorts wherein it limits a user to 50 friends. I like it and continue to use it, and recommend you do, too. And after a few weeks of use, I’ve come to realize that digital services that require a user to selectively limit their friend list to a small number of connections must be getting the idea from other networks, where such friend-limiting activity happens naturally.

At Feedback, we call this phenomenon “Selective Connection.” Take LinkedIn, for example.

Where Facebook has now become the primary network that enables friends to find each other after losing touch with one another over time, LinkedIn has become a quiet network for business professionals.

Most users typically keep their personal profiles on other social networks separated from their LinkedIn profiles for good reason: it’s a professional network for the purpose of being professional. Nowhere on LinkedIn do you ever anticipate that photo of you doing a kegstand to appear. Instead, it’s the place where you can share your talent and skills, learn more about others, and make recommendations and engage in meaningful professional discussion.

The limitations that a user has come to expect on LinkedIn were welcomed in business world much faster than Facebook’s more casual usage and customs. Sure, LinkedIn has integration with Twitter accounts to allow for cross-posting of content that might have something to do with your job. But overall, LinkedIn is kept pretty civil.

So you might start to wonder, why hasn’t Facebook come in and taken command of the online business networking scene? Can’t Facebook flip a switch and do that?

Of course not. Well, not presently, anyway.

A recent conversation that I had on Twitter concluded with the revelation that the social graph online has been replicated from what has long existed outside of the Internet: Some people keep work at work, while some might want to keep home at home.

How Facebook operates right now on a fundamental level is drawn straight from the actions of promoting someone that you just met to a level of friendship. As Facebook continues to grow, the assumed action and reaction of sending and accepting a friend request is slowly solidified as the proper etiquette.

A separate network, LinkedIn, exists for those who feel that they don’t want to share what might appear on their Facebook profile with those at their workplace or potential employer. For those who don’t want to share every particular photo with all of their Facebook or Twitter followers, there is a network like Path.

And there will be more to come, as closed-circle networks and selective connection becomes one of the latest darlings of the new media industry. While it seems like a niche market, closed-circle social networks continue to grow and become successful. LinkedIn might be a closed or specialized network with the most amount of visibility, but smaller online venues could influence the direction that networks are taking in 2011 and beyond.

-Brad (@bcarr)

Dec
15

A Cool Idea, Born out of Social Media

by Feedback

Here in Richmond, the social community is all a-Twitter (see what we did there?) with buzz about the new Richmond Type Map. Local graphic designer Carrie Fleck spent more than 100 hours creating a map of our great city using nothing but letters.

A map of Richmond, made entirely from type.

She may have never done it, though, were it not for the online community: A Richmond Twitter user found a link to a typographic map of Chicago made by a company called Axis Maps, then shared it with the Richmond Twittersphere. Then the gauntlet was laid down: “Can someone make this for Richmond?”

Fleck saw the tweets and desire for Richmonders to have their own version. “I thought I’d give it a shot,” she said. The project has since received immense support from the local online community and regional advertising industry insiders.

The maps (which contain 533 layers of type for you design nerds) went on sale this week at www.RichmondTypeMap.com. They’re $40, with $5 going to local nonprofit group Art 180 for each print sold before Christmas. They are going fast.

“It was a huge undertaking and the attention to detail was enough to drive me insane,” Fleck said. “But I am super proud of how this turned out, and hope Richmonders feel the same way.”

At Feedback, we definitely do. We’ve already ordered a half dozen.

-Jeff (@jephkelley)

Oct
19

On Geolocation: Excerpt from GRID Magazine

by Feedback

From Richmond GRID (@richmondGrid), Autumn Issue:

Excerpt below from a feature on geolocation apps, popularity and more from Feedback, Inc’s Dean Browell (@dbrowell).


So who’s in your pocket these days – Foursquare, Gowalla, Yelp, Facebook Places, or other?  Why one over the other?

I’m partial to Foursquare, interested in ShopKick, find Yelp helpful and will try anything.  Just watching the landscape.

So what’s the deal with Facebook Places?  Plan to use it, screw it, or could you care less about those knuckleheads in Palo Alto.

It’s important to not get distracted by just the check-in aspect.  Geo-location and even Facebook Places‘ role in it will be just as important for what it does for any of the 500 million + average users who never check in but nevertheless ends up impacted by the check-in data of others, such as choosing a restaurant or hospital based on who has been there or seeking the testimonial of a friend who they’ve seen has been there.

Who do you hope prevails in the geo wars?

For Foursquare and all the more geo-dedicated apps, there’s a long and storied history of innovating specialists having a place in the discerning consumer’s mind.  Just ask Apple or the entire craft brewing industry.

If you were sitting in the captain’s chair over at Foursquare or Gowalla, what would you say to Zuck?

“You were supposed to just take Microsoft’s money.”

Read the full article here…

Find more Feedback thoughts on Geolocation here…

Oct
08

Thoughts on OneTrueFan.com

by Feedback

A couple weeks ago, just prior to hopping on a bus for a cross-country tour, I fell in love with OneTrueFan.com. Now that some of the initial hype has died down, I thought I’d share how my first week with it went.

You should first know that this thing kind of blew my mind at first.

The canned description is that this is Foursquare for the Internets. In other words, a way to “check in” at just any ol’ website as you surf, thereby communicating where you go and tagging you as a “fan” of frequently visited sites and therefore the, “one true fan” of sites you’ve visited more than anyone else (like Foursquare’s, “mayor”). It also has patches/badges for browsing accomplishments and a point system that builds by visiting and sharing pages through Twitter, Facebook and more. It’s easy to lazily make this the web’s analog to Foursquare. It can be a lot more than that.

Step back from the mechanics, which require a downloaded plug-in for your browser, and you can see that in some ways this turns web analytics a bit on its head – in fact it reverses the magnifying glass, showing you the interesting detail beyond your simple history. It really forces you to take a different look at your browsing culture and personal identification.

As Co-Founder Eric Marcoullier (@bpm140) reflected openly in a Twitter conversation with me:

I pretty much always look at who visited the page before I read the article now. The context is fascinating.

During my first week I really stayed open with my browsing. I installed the One True Fan plug-in on my main browser and allowed auto-check-ins on basically every site I visited (in full disclosure I did hide check-ins on exactly three sites, for client sensitivity reasons). Doing this while on the AGLA Hiring Heroes tour was particularly interesting since my check-ins ricocheted between scheduling which tiny town we’d be in from Dallas to Los Angeles and keeping up with news and work from the world outside the bus.

There’s a stat dashboard I don’t visit very often, but does contain some sample activity:

And here’s the bar that subtly appears at the bottom of websites – it’s small at first but when moused-over shows:

I too found myself checking who else had been there, both from a crowd-sense and a breadcrumb sense. It doesn’t just include anyone with a OneTrueFan.com plug-in, but also anyone sharing these sites on Twitter, Facebook and more (lots more, coming soon, they promise). Yes, there are privacy concerns (that can be easily assuaged with just NOT sharing site visits or un-checking “auto check-in”) but it still makes for an interesting personal if not public experiment.

Consider how this lens, of our internet life, combines with other lenses. How our patterns and likes, our real-world favorites and virtual world favorites begin to make up our personal identity. Consider the generational differences and how OneTrueFan.com data could illuminate our perceptions of demographics… The mind blows.

Business, healthcare & higher education institutions… what if you could actually identify who your biggest fans were?

For more on One True Fan, here’s video of Eric from their Disrupt 2010 presentation:

OneTrueFan.com is in private alpha right now…

-Dean (@dbrowell)

Sep
20

Campus Social Media Blackout a Bust

by Feedback

“The (social media) blackout isn’t really that bad.  Anyone with a 3G phone can still view these sites on campus.” – Harrisburg University Student

I think it’s safe to say that we aren’t surprised at the results of Harrisburg University’s social media blackout experiment.  Reports are trickling in that the number of students who actually went cold turkey without any social media for the week averaged between 10% – 15%.  Students were found hiking to a local hotel to log into Facebook through the hotel lobby’s wifi.  And of course, anyone with a 3G phone could access social media sites.

As listed on the Harrisburg’s website, the goal of the social media blackout was:

“To get students, staff and faculty to think about social media when they are not available.”

Many are reporting that this experiment failed.  The most obvious observation is because trying to block social media in this day and age is nearly impossible.  And with only  10% – 15% of the campus “playing by the rules,” is this a true assessment of how the university’s population is affected?  Perhaps the university should have researched the campus first, as Feedback EVP, Dean Browell stated:

If the statement they want to make is that the students should re-evaluate their communication methods and the effect such methods have on their life, it would do great justice to their cause that they understand the lesson before it is taught.

Like we mentioned before, there were a lot of assumptions made without any research or in depth understanding of how/why certain audiences on Harrisburg’s campus communicate.  How was communication and productivity measured beforehand in order to reach a true assessment of this experiment?

Perhaps it was a public relations stunt.  If so, brilliant for getting your name out there!  Even if Jimmy Fallon did say on NBC’s Late Night with Jimmy Fallon,

We all have smartphones, dumb ass.

- Heather (@hmillar13)

Aug
16

A Note About MOG

by Feedback

MOG introduces the new MOG Music Network (announcement here). Bravo, MOG for not just redefining a music network online, but also showcasing CONTENT and writing. This is an important point many people forget in social media: it’s about content, comment and quality crowds. Better still if you can crowd-source, curate and promote great writing about your industry. A great lesson, writ large for MOG who has been doing interesting and relevant things for fans for years now.

For example, MOG began in June of 2005 but really hit its stride a year later as an actual social network built on fans and music. My first contact with it was a year later, at Bonnaroo, after which I started a profile and dutifully used the iTunes plug-in that took glimpses of my catalog of songs and my play counts and suggested people with similar interests, artists I didn’t have and critical and fan thought I might like. Instead of “follow” or “like” (now ubiquitous terms for socializing) MOG used a much more forceful and meaningful term for those you cared to read: “Trusted.” If someone visited my profile page, perhaps drawn by a blog post, my music list or any other number of custom lists I had created (at one point detailing all of the tour t-shirts I owned) than they would also see a list of the writer/music-blogger (“MOG’ers”) that I trusted. It was interesting to see how slavish our re-posting was between us. It really was about trust. I discovered more new music in my first year of using MOG than I had at nearly any other point in my life. And it was all music I would come to LOVE. I discovered Arcade Fire, NIN spinoff projects and more.

It was pretty incredible and way before it’s time. When I saw Twitter’s “Who To Follow” space debut earlier this month I thought it was a nice addition but part of me had to laugh– MOG had been doing that for four years and far more accurately.

So cheers to MOG, who may have lost me as a regular contributor (my profile is a bit of a misshapen ghost-town of 2007-8) but gained me as a fan of their other efforts such as their Pandora-like music service (app and all) and now their aggregation of the best music writing on the web.

We here at Feedback love music AND social media. It’s nice when we can get the chocolate in our peanut butter.

-Dean (@dbrowell)

May
18

Announcing The Feedback Mobile Lab

by Feedback


Rendering is not representative of actual lab, which will clearly utilize hyper digital beaker technology

Our Target: The Bonnaroo Music & Art Festival in Manchester, TN – Bonnaroo was named one of the 50 Moments That Changed The History of Rock & Roll by Rolling Stone, while The New York Times said, “Bonnaroo has revolutionized the modern rock festival.”

Our Mission: Gauge the usefulness (and usage) of social media tools, explore and experiment with new ideas and trends of destination marketing, consider the effect of communication concepts from within and outside of the participants, and find out what innovations are coming from the crowds.

Featuring: Onsite, @dbrowell, @ideaman, @alucas9, @ScottTKE517

Homebase: @thomasmcdonald, @hmillar13, @bcarr & Brittney!

Details: The people, not institutions, drive social media trends. So when more than 80,000 online denizens converge for a vacation, we’ll see tens of thousands choosing how they communicate to those inside and out. What that communication does to help them prepare for, travel to, live within and reminisce after their chosen destination will say a lot about the current state of tourism online and where its going. Plus, what best practices can we observe from festival-goers, event organizers, bands, vendors and more?

Feedback will use four distinct personal accounts and personalities to cover one of the largest music and art festivals in the US, testing trends, performing live tests of multiple apps, taking a look at the communities and cultures that are reflected online, studying communications and, of course, having a blast watching how radically diverse acts and fans share experiences in person and online. The “best of” our live work will be featured on our Feedback channels and studied for post-event analysis. (Also be on the lookout for performances via Radio Free Feedback; if you’re going to Bonnaroo and from an ad agency or PR firm, or are a Friend of Feedback, let us know and we can organize a jam session!)

One of Feedback’s founders, Dean Browell, was one of the first people to broadcast social media content from the farm at Bonnaroo, covering the entire weekend via blog, Twitter, Brightkite, and more for the last five years. Now he returns with a company and team to continue that tradition as well as take it the next step: treat it like the incredible laboratory it is for the benefit of all of our clients, from travel and tourism to healthcare.

In Preparation: Ahead of our trip, we will be canvassing our clients and our partners to find out what they would like to know about how certain trends perform, apps, critical mass of usage, technology needs and what events they have that we should keep in mind for new ideas. If you have an idea or a question you’d like to see us pursue, just let us know! Just email Contact@feedbackagency.com or through our individual contact info, below or on Twitter.