Posts Tagged ‘dbrowell’

Everything In Its Right Place? Facebook Places

Wednesday, August 18th, 2010

Some things are simply inevitable.

The sun will come up.

Charles Barkley will say something unintentionally hilarious.

Facebook will emulate what it doesn’t buy.

On the latter point, Wednesday evening Facebook debuted Places. The premise and execution of Facebook Places is remarkably similar to the first two sentences anyone may use to describe any number of check-in applications: It’s a way to share your actual location with others online; it also allows you to observe where others have checked in. Where many other applications seek to go from that starter definition, be it MyTown with games, Foursquare with tips, Gowalla with stickers, or ShopKick with deals, Facebook has simply stopped limply (but maybe effectively) at the first point of entry.

There’s a few other tricks to Facebook Places, and the following video, dripping with a sincerity that suggests they have suddenly figured out something others haven’t, demonstrates them:

Also inevitable is that Walt Mossberg of the Wall Street Journal will be given a test run before most other humans. Unlike his usually predictably estatic review of Apple products (generally done in time for Steve Jobs to use an actual Mossberg quote as a part of his Keynote presentations), Walt was actually a bit matter-of-fact about Facebook Places. Not cold or harsh, just… well, “Meh” would probably be the most effusive meta-adjective I’d use.

This is because what may become the most short-term-advantageous thing about Places is what it does for others, including those other check-in services. The APIs that could come streaming out could hook into and help fuel the growth of any number of companies Facebook as threatened or tried to buy recently, several of whom (Gowalla, Foursquare and Yelp) actually appeared in some form on stage with Facebook for Places’ debut. And yes, businesses can claim their “Place” via a Page as we and others mused months ago.

And what about long-term? Well you can better believe Facebook didn’t debut this to merely dip a toe in. Cross-platform geo-location ads, sacks of data on visitations and total domination of the “place” space is clearly a mid-term goal. Actual quote from Zuckerberg: “…certainly you can imagine these things in the future.”

We have been recently musing on the concept of “place” (including, “How Location Could Change The Future of Pages” last March) insofar as the web toys with tying itself to real-world geographies and the inherent opportunity and fear laden in those watching this wrestling match happen. But one thing we’ve always said about Facebook — their nearest, truest competitor in a spiritual sense was never MySpace, but Windows. They want to be the start, constant and end of the web for many people — the entry point in. And for many, they are. So now marry location ontop of that and you can begin to see how powerful they could become for the general public. For and to the general public, I should say. Being in Facebook, as a valid location that people actually visit in real life as well as “Like” could become the equivalent of having your name and address in the phone book in the 80′s and being a store that’s in the Mall. You want to be “seen” there- and now you can, by friends who aren’t even nearby to see you.

This, of course, begs the privacy question. But if we rest for a moment and assume that this is about who you allow to see your location, we can hopefully still talk about “place” and Facebook’s role in it in a rational fashion. I could choose to not tell a single friend where I was on Facebook and still find it incredibly valuable to know that a restaurant I hear about in Richmond, VA called “Strange Matter” has been visited by several of my friends, I could reference it in a Status Update and get real recommendations of what to eat there and tips such as bringing your own quarters for the vintage arcade games. 3/4 of that scenario already happened pre-Places, but now I could potentially verify that it’s a cool place that several of my less chatty friends have also patronized recently. It becomes an early indicator for me in a single search, allowing me then to pursue more info through other means (Yelp reviews, call-outs for other recommendations on Twitter, etc.).

Facebook Places doesn’t change the game as much as it does solidify it, make it whole and, likely, make it ubiquitous. What it does more than really innovate is fire a cannon in a battle previously fought by slingshots as it brings its half-a-billion active audience into the check-in game. But don’t be distracted by the battle to see whose or what type of check-in system wins. Instead, start to look ahead, with us, at what this will mean for the intersection of real and web location in the years ahead.

-Dean (@dbrowell)

UPDATED August 19, 2010: Not that Facebook Places is available in #RVA just yet. #Fail #FacebookPlaces, #Fail.

One last note: Notice that Places logo? As TechCrunch points out: “It’s a 4. In a Square. Yeah.

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They’re Back!

Thursday, June 17th, 2010

The Feedback Mobile Lab has returned (finally!) from Bonnaroo.  Here at HQ, we continued to monitor Twitter feeds for ‘Roo, but those in the field have returned with video treats and observations about social media use at the festival.

Notes from the Home Front

When you think of Bonnaroo what pops into your head? Certainly not Brazil! Believe it or not, the Manchester festival seems to be quite popular in this South American country as demonstrated by the surprising number of tweets in Portuguese.

On Friday the Public Relations Society of America (PRSA) posted an article entitled, “PR’s Role in Building Bonnaroo,” highlighting PR’s role in the evolution of the festival. In essence, the PRSA attempts to take credit for Bonnaroo’s success, and seems to discredit the festivals original crowd and perceived purpose.  We found it comical that the article was tweeted almost a week after its posting, used poor grammar, and came out when Bonnaroo attendance was low in comparison with recent years.

Saturday afternoon’s World Cup match between the United States and England was expected to be a popular topic among festival tweeters. However, surprisingly few tweets circulated around the world’s most popular sporting event over the weekend.  Much to our dismay, Bonnaroo was a little late starting the game’s live video stream, causing ‘Roo-goers to miss the opening ceremony.

The most common themes of the weekend centered around the heat and the bands.  Extreme temperatures caused tweeters to vocalize their discontent, but who could blame them? On Friday, Nashville was reported to have a heat index of 100!   ‘Roo goers, likewise, expressed their satisfaction/dissatisfaction with band performances on Twitter.  Reviews posted by Spin! and Rolling Stone magazines were frequently linked; however, it is indescernable if this was by those at ‘Roo or those at home living vicariously through the opinion of others. Our hearts were captured by The New York Times’ “4 Word Review” – short, sweet, and simple.

Another favorite of ‘Roo fans was Aziz Ansari’s photo with Beyonce and JayZ (http://bit.ly/d5005G) is staggering with 100 retweets.

Notes from the Field

In a previous post (Feedback’s Off To Bonnaroo 2010), we mentioned some of the apps the Feedback team was would be testing in the field.  Well test they did! Here are some of their findings.

The biggest issue at the festival, by unanimous vote, was cell and wi-fi service. According to Dean (@dbrowell), Bonnaroo’s problem is that it has an end customer that is savvier than they are.  They need the technology to accommodate them.  In spite of this, though, our field agents were able to get a pretty good idea of how some of these apps worked.

The team agreed that the official Bonnaroo app, while an improvement from last year, still has a few kinks to work out.  The schedule feature worked well, but Road Trip was virtually useless.  Bonnaroo radio’s purchase feature, while a good idea, was ineffective.  This function could greatly benefit bands, provided Bonnaroo and Apple can get it operating next year.

In the eyes of soccer fan Jeff (@ideaman), the FIFA app worked very well.  A banner for MobiTV ran across the top, and for $9.00 he was able to sign up for the service and watch live matches streamed to his iPhone.

Hot Potato, while a cool app, did not achieve the level of adoption we had hoped for.  It seems we were a bit ahead of the curve on that one though, because today an updated and much more efficient version of the app is available. Another new app, FriendMapper, was interesting, but likewise had glitches.  Friends have to be logged in for it to work properly because it doesn’t automatically find and geotag you.  The team believes that partnering with events or vendors would likely help remedy this issue and make the app more user friendly.

This is just the tip of the iceberg for observations from the field.  Feedbackers at Bonnaroo have seen some things no man should see.  Stay tuned for future updates and detailed reports on the utilization and success of social media at Bonnaroo.

Before we part, we at Feedback would like to send our sincere condolences to the family and friends of Matt Sloan.  His untimely death was a shock and tragedy.  May his memory rock on.

— Feedback Intern Brittney Trimmer (@bntrim). Video montage edited by Feedback Intern Brad Carr (@bcarr).

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Fear & Social Media: The Problem With Place

Tuesday, June 15th, 2010

First off: No unicorns.

The analogy of a unicorn is one I’ve been using for awhile. Even though my company specializes in social media, one of the very first things we try to impress on anyone we work with is to stop treating it like it’s so special. So unique. So weirdly fantastic. Because the more we romanticize it, the more unattainable and unusual it feels. The more we trick ourselves into essentially not understanding it. It becomes this amazing unicorn, and while we stare at it up on the hill, we barely notice all of the unicorns standing at the bottom of the hill around us.

So many professionals have spent so much time fearing or idolizing social media that they’ve failed to notice how ubiquitous and “baked in” it has become. With all of the navel-gazing, they failed to realize that everyone else had incorporated social media into their daily lives, into every interaction. Perhaps it was never that separate for the average consumer to begin with. Suddenly surveys are splitting hairs about whether people “use” social media to make X or Y decisions without noticing that everyone’s using a form of social media for every decision—they just aren’t bothering to CALL it “social media.” Anymore than I say, “I am about to write my friend an electronic mail which I will thrust through the internets in order to communicate thoughts from afar!” The idea of social media is NOT new. Anymore than AOL messageboards or phone party lines are new.

Which brings us to place.

Currently there’s quite a lot of buzz over “check-in” applications such as Foursquare, PlacePop, SCVNGR, Gowalla and Hot Potato. People stumble a bit in sometimes claiming that this wave of geolocation is somehow the start of the trend, but it’s myopic to claim geolocation is in its infancy. It’s certainly not when you consider how long Google Maps, Google Reviews, Brightkite and Mapquest has been around. We have to be careful to not ignore the emphasis that GPS and place has had on search in the last ten years and only focus on the Foursquare vs Gowalla.

By treating geolocation as so special we bundle its effects into something to lift up or be scared of. We watch as institutions wonder aloud whether they should partake in it… as though the only way to partake was to dive completely in. I think there’s some low-hanging fruit that worth pointing out to both the managers struggling with what Foursquare is and the C-suite who may be unusually enamored or scared of it. It’s simply worth just taking the time to ensure that your college buildings, hospital, wellness centers, retail locations, etc. are just listed in these apps. With Foursquare in particular, someone has to add a location- they aren’t automatically there like in SCVNGR (which is pre-populated with Google Places data) or MyTown (which uses CityPages). Nevermind if you have the money or inclination to engage, do sponsored badges, etc. – but are you even listed so that someone could check in? Or perhaps listed incorrectly? Are you there and people are already talking about you? A good analogy is really the old use of the phone book. There’s buying into a Yellow Pages ad program, but there’s also just making sure you appear in it and appear correctly.

But if we treat geolocation as a unicorn, we miss the opportunity to simply be found. And when did we treat our address as so special?

The apps themselves are often more in tune with the shortcomings of locations than the locations themselves are. In our recent research on event tourism with the a music festival we found some interesting benefits and problems with Bonnaroo’s official use of Foursquare (we’ll be elaborating a bit on the blog and  in a full-throated report soon, free to our clients) while other check-in apps didn’t even have a single central location to check-in at.

PlacePop worked diligently to try and add one when we spoke to them, and kudos for them for taking the effort and responding to Feedback’s open worry, but what would have simply helped was for the institution of a massive music festival that becomes Tennessee’s fourth-largest city in a weekend to have taken the initiative to simply have their address in the phone-book that is the top 5-10 apps.

There’s much more, from ensuring our photos and videos are properly associated with place and more… The concept of place is so much bigger than just check-ins. It’s someone needing something and asking a search engine of any sort, be it the augmented reality view of a camera phone held aloft to simply a Google Maps search from an iPhone. We’ve recently seen maternity wards being reviewed on apps like Yelp, traditionally the app of restaurants, for goodness sakes! How long before we realize the consumer isn’t waiting for the institution to get on board or not?

The overall issue of place is as old as the phone book. It’s as old as maps. It’s as old as grave markers of any sort. The check-in-app of old was simply the letter sent back home to tell family that we made it to the new land. Now I let select friends know I’ve landed with a click, or I can flip through the virtual catalog of places, opinions, ideas and opportunities, without having to write or interact myself, just to find a great place to eat, or raise a family, or hear some music.

So. Beware of unicorns.  :)

-Dean (@dbrowell)

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On the Road to Roo

Wednesday, June 9th, 2010

The time has come to make the long journey to this year’s Bonnaroo Music and Arts Festival in Manchester, Tennessee. Here at Feedback, we’ve prepared for the “Road to ‘Roo” by downloading and testing some free iPhone apps that we think will help us (and you) get there with minimum hassle.

First things first, if you haven’t already done it, download the official Bonnaroo app! Manage your way around the festival and mark points of interest using the “Festival Map” feature. You can also plan your route and stops along the way from your current location with “Road Trip.” An excellent addition to the app is “Radio Bonnaroo.” Stream it to get you in the mood and and be sure to play around with “Roo Camera.” Take photos on your way and e-mail them to your friends to make them jealous.

Another friendly suggestion from your pals at Feedback – Use the schedule feature on the app to plan out your day so you don’t miss out on your favorite bands!

Now, on to the meat of this post.

Navigation Apps

>> Navigators

Making sure you don’t get lost is pretty important.  We’d hate for you to be headed to Bonnaroo, take the wrong exit and end up in West Virginia and not Tennessee.  Here are a few apps we recommend to help you get there.

Name of App: Mapquest 4 Mobile
Developed By: Mapquest
Link: http://bit.ly/cOlaNq

Mapquest 4 Mobile has some unique features that make it very useful for travelers.  With this app, you can choose to see icons for places like hotels, food, shopping centers, and gas.  Check out the name of places near you by tapping an icon on the map and, if you like, add it to your route.  Mapquest also provides the voice option typical of most GPS systems as a guide, which will help you avoid a near-death experience caused by checking your phone while driving.

Name of App: Maps
Developed By: Apple (using Google Maps)
Link: http://bit.ly/GF0Im

The iPhone’s preinstalled Maps app has different map views that might make finding where you’re going easier. Based on Google Maps, the app’s satellite feature enables you to see real-life views of where you’re going.  If you’re a visual person who associates landmarks with directions, give it a quick once over before hitting the road.  For safety’s sake, I wouldn’t use this en-route unless you have a passenger/navigator telling you the directions.

>> Traffic

Knowing traffic patterns, police alerts, and construction areas is valuable when traveling and can save you a lot of time and, if you’re lucky, money. The apps below have similar features in this regard but different aims.

Name of App: INRIX Traffic!
Developed by: INRIX, Inc.
Link: http://bit.ly/8vqiQS

INRIX Traffic! lets you know about, well, traffic.  This app made our list because it covered a lot of bases drivers would want to know about: accidents, construction, live police, and fixed camera traps.  You can even report incidents you see along the way and earn karma points.  As a warning, some of the apps options are a little misleading because you have to upgrade to INRIX Traffic! Pro ($9.99/year or $24.99/lifetime) to access them, but they don’t impact the overall effectiveness of the app.

Name of App: Trapster
Developed By: Research Unlimited Corporation
Link: http://bit.ly/FuWl

As you might have guessed, Trapster’s main focus is speed traps. From live police to cameras, it provides information on known enforcement points, toll booths, road closings, dangerous intersections, and school zones. “Known points” are permanent structures or favored police hideouts that will be of interest to drivers.  Another cool thing about Trapster is its ability to use social networking tools like Facebook and Twitter, so you can alert your friends as well.

Travel Apps

>> Gas Finders

Scrambling to find a gas station when you’re running on empty can be stressful; however, there are apps for that.

Name of App: Cheap Gas!
Developed by: GasBuddy.com
Link: http://bit.ly/35MMgv

This simple ad-supported app is all about finding the information on the variable that most affects your wallet when you travel (especially by RV like the Feedback Mobile Lab) gas prices! Harnessing the power of GasBuddy.com, the app allows you to search for gas by cost or by proximity to your location. Because Cheap Gas! uses a system that awards user input, prices are typically updated shortly after they change at the station, leading to greater accuracy and reliability.

Name of App: GasBag
Developed By: JamCode
Link: http://bit.ly/aErG46

What the GasBuddy application lacks, GasBag makes up for. Instead of a fast list style, the app utilizes Microsoft’s Virtual Earth to display pins with a station logo for bigger gas resellers (i.e., Texaco, Exxon, et al). Nearby stations are identified by GPS and populated onto the map in a clear manner. Gasbag also allows you to record gas purchases and calculates your vehicle’s fuel efficiency based on how often you’re filling up. Despite this unique feature, for us, it doesn’t offset the delay in updates compared to Cheap Gas!

>> More Finders

Name of App: AAA TripTik
Developed By: AAA
Link: http://bit.ly/czNH06

Unlike many of its other services, AAA’s TripTik is available to anyone.  Map out your destination using its search tool and find food, gas, and hotels along the way.  While such finds are common in map-based navigation apps, TripTik offers more unique options – campgrounds, service stations, and key places to visit like museums, wineries, and historical houses. The app offers details about each place and the option to call or get directions.

Name of App: Yelp!
Developed By: Yelp
Link: http://bit.ly/4zLIfd

We assume everyone already knows about Yelp, but, just in case, we decided to add it to the list anyway.  Yelp breaks down businesses near you into categories so you can find exactly what you’re looking for.  You can read/write reviews, get directions, add photos, and check-in to a business. This can be very helpful to you and the masses, especially if you’re traveling great distances to get to Bonnaroo.

This is just a short list of the apps we’ll be using as we make our way to Manchester.  As you can see, from navigators to gas finders and everything in between, there are all sorts of services out there to make your trip as pleasureable and hassle-free as possible. Use them well and have a safe and merry time on the “Road to ‘Roo!”

Be sure to follow our field team (@dbrowell, @ideaman, @alucas9) on Twitter for their latest updates and findings from Bonnaroo, as well as @feedbackagency for our observations from afar.  Feel free to use the #RoadToRoo tag to share your travel adventures and check the Feedback blog daily for recaps and other fun things from Bonnaroo 2010!

— The Feedback Interns: Brad Carr (@bcarr) and Brittney Trimmer (@BNTrim)

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