Posts Tagged ‘feedback agency’

Anna’s Social Media Picks of the Week (11/19/10)

Friday, November 19th, 2010

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Log in to MySpace with Facebook:

MySpace and Facebook held a joint press conference on Thursday, where they announced that you can now log in to MySpace with Facebook. Being called “Mashup with Facebook,” your Facebook likes and interests will be automatically pulled into your MySpace account, making it easier to connect with entertainers. MySpace is also planning to integrate Facebook’s like button on their social network.

The Beatles Hit iTunes:

If you’re a Beatles fan, you may be excited to hear that Apple announced this week that you can finally purchase Beatles songs and albums on iTunes. Songs cost 1.29 a pop. Visit iTunes to purchase.

Twitter Analytics:

Twitter is testing an analytics tool, which is rumored to debut by the end of 2010. As Mashable reports,

“With Twitter Analytics, users will be able to see a plethora of data about their account; for example, information about which tweets are most successful, which tweets caused people to unfollow, and who the most influential users are that reply and retweet their messages.”

Cool!

Boutiques.com:

Google has introduced a new way to shop this week, debuting boutiques.com. This is a personalized shopping experience, which uses computer vision and machine learning technology to analyze your taste and match to clothing you can purchase. As of now, it is only available for women’s clothing, and is only available in the U.S. and in Canada.

Facebook’s Messaging System:

There are over 4 billion Facebook messages sent each day, which is one of the reasons that this week, Facebook announced a new messaging system. The new messaging system offers seamless messaging, cross-platform conversation history and the social inbox. This is not email according to Zuckerberg, who explained, “Messages is not email. There are no subject lines, no cc, no bcc, and you can send a message by hitting the Enter key.” The system will be rolled out slowly in the next few months.

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Feedback Announces New Client Wins, Year One, And More Team Members

Wednesday, September 8th, 2010

Team embarking on new client work in Europe, Caribbean and a cross-country tour

RICHMOND, VA – When the clock strikes midnight on September 8, Feedback, a social media research and consulting group, will have completed a whirlwind first year that included two dozen new clients in 16 states, tripling the team size at the Richmond offices, acceptance into Worldwide Partners Inc. (the world’s largest owner-operated global agency network), and some of the biggest speaking engagements of the founders’ careers in a variety of industries.

Immediately after the 8th, Feedback embarks on a new year that includes clients in Europe, the Caribbean and South America, their second cross-country tour for a new national client, new office space and new employees.

Feedback is proud to announce a tremendously successful first year as well as the hiring of Jeff Kelley as Senior Experience Strategist, Brad Carr as Technology Specialist, and Brittney Trimmer as Experience Specialist. Kelley comes to Feedback from the public relations world, and previously served four years as a business and technology reporter with the Richmond Times-Dispatch. He is also the force behind the Richmond satire web magazine Tobacco Avenue.

“Our first year was not only full of crucial initial milestones, it completed many goals we had set for future years as well,” said Feedback CEO Jeff Thompson. “To take this from a glimmer to operating internationally in twelve months has been a fantastic journey, and we look forward to breaking more records in year two.”

Executive Vice President Dean Browell, who helped found Feedback with a PhD emphasizing generational differences online, added: “Hitting our philosophical goals were as important as hitting our financial ones. We have an incredible team of intelligent, creative people that work hard and play hard with the support of great partners and friends that do the same. Clients love that we love what we do, and that’s what you get when you combine results, expertise and passion.”

ABOUT US

Feedback, Inc has proudly differentiated itself with social media strategy formed from a research context, applying ethnographic research in the social space beyond simply Facebook and Twitter. A combination of high-level, research-informed strategies leading into expert implementation to complement and enhance marketing and PR efforts is why clients and agencies from around the world have contacted Feedback since it was formed in September 2009 by Jeff Thompson, Dean Browell and Experience Manager Anna Lucas. Because Feedback often operates behind the scenes, contact Feedback directly for client names we can share.

For more information, visit Feedback on the web at http://www.feedbackagency.com, on Twitter as @feedbackagency, on Facebook at http://www.facebook.com/feedbackfband by phone at (804) 893-3437.

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Higher Education, Meet Social Media

Monday, July 26th, 2010

“… the longstanding notion that colleges can carefully shape and control their public image is antiquated.” – President Brian Rosenberg, Macalaster College

Like it or not, with the influx of new media and viral marketing, higher education can no longer control its message or perception. In essence, hardly anyone can control public perception anymore. What organizations can do, however, is try to influence that message and communicate/market in the most strategic/effective way.

After working in higher education myself for over ten years, I think it’s safe to say the means of communication and marketing has changed … an obvious understatement. From marketing the institution to prospective students, to communicating with current students/faculty/staff to engaging with younger and older alumni alike, higher education institutions have had a difficult time embracing new media to attract and sustain communication with their constituents.

Higher education marketing and communication strategies must adapt to stay afloat and compete in today’s economy. How many print brochures do you think the average junior/senior in high school receives from prospective colleges and universities? If you stripped away the college logo and tagline, could you decipher major differences between the marketing materials and what they are trying to “sell?”  How many juniors/seniors in high school read the newspaper … in print?  Remember your audiences and respect how they are communicating in today’s world.

Luanne Lawrence, Vice President of University Advancement at Oregon State University said in response to their new media campaign, “Powered by Orange,”

“It’s scary to relinquish control of your message. But when you build a loyal community, it does your work for you.”

Right now, my two favorite social media campaigns for higher ed are yielding amazing results. Oregon State University’s social media campaign caters more towards prospective students and influencing the reputation of the university by including all constituents. The campaign launched last spring. School enrollment has soared, first-time donations by alumni were up and visits to the OSU website grew exponentially.

Macalaster College happened into a social media frenzy. A seemingly innocent self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to attract and engage alumni, ended up reaching over 55,000 viewers. Annual fund donations spiked. The self-proclaimed non-technology savvy college president had a change of heart. President Brian Rosenberg of Macalester College had never blogged, tweeted, and he wasn’t on Facebook. He learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”

This isn’t a sales pitch. It’s reality. Pay attention to your audiences. Embrace new media … and accept the fact that the old adage of “controlling your message” is obsolete.

- Heather (@hmillar13)

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