Posts Tagged ‘heather millar’

Higher Education, Meet Social Media

Monday, July 26th, 2010

“… the longstanding notion that colleges can carefully shape and control their public image is antiquated.” – President Brian Rosenberg, Macalaster College

Like it or not, with the influx of new media and viral marketing, higher education can no longer control its message or perception. In essence, hardly anyone can control public perception anymore. What organizations can do, however, is try to influence that message and communicate/market in the most strategic/effective way.

After working in higher education myself for over ten years, I think it’s safe to say the means of communication and marketing has changed … an obvious understatement. From marketing the institution to prospective students, to communicating with current students/faculty/staff to engaging with younger and older alumni alike, higher education institutions have had a difficult time embracing new media to attract and sustain communication with their constituents.

Higher education marketing and communication strategies must adapt to stay afloat and compete in today’s economy. How many print brochures do you think the average junior/senior in high school receives from prospective colleges and universities? If you stripped away the college logo and tagline, could you decipher major differences between the marketing materials and what they are trying to “sell?”  How many juniors/seniors in high school read the newspaper … in print?  Remember your audiences and respect how they are communicating in today’s world.

Luanne Lawrence, Vice President of University Advancement at Oregon State University said in response to their new media campaign, “Powered by Orange,”

“It’s scary to relinquish control of your message. But when you build a loyal community, it does your work for you.”

Right now, my two favorite social media campaigns for higher ed are yielding amazing results. Oregon State University’s social media campaign caters more towards prospective students and influencing the reputation of the university by including all constituents. The campaign launched last spring. School enrollment has soared, first-time donations by alumni were up and visits to the OSU website grew exponentially.

Macalaster College happened into a social media frenzy. A seemingly innocent self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to attract and engage alumni, ended up reaching over 55,000 viewers. Annual fund donations spiked. The self-proclaimed non-technology savvy college president had a change of heart. President Brian Rosenberg of Macalester College had never blogged, tweeted, and he wasn’t on Facebook. He learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”

This isn’t a sales pitch. It’s reality. Pay attention to your audiences. Embrace new media … and accept the fact that the old adage of “controlling your message” is obsolete.

- Heather (@hmillar13)

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Feedback Touring New Clients, Adding Band Members

Monday, June 7th, 2010

Not satisfied with adding a dozen active clients in only their first eight months, social media research and strategy experts Feedback is thrilled to announce an expansion of their award-winning team with the hiring of Heather Millar as a Senior Research Strategist and Thomas McDonald as an Experience Specialist. Millar recently directed communications and organizational management activities for the Virginia Community College System’s (VCCS) workforce division. McDonald recently designed the social media splash for Richmond startup: To The Bottom and Back.

Feedback’s Executive Vice President, Dean Browell remarked, “We are completely beside ourselves that we can attract top talent like Heather and Thomas. It speaks to the speed and quality of our work that we have grown so early in the company’s life. I think our clients and fans can tell that we are having a blast. Let’s keep it going!”

Millar and McDonald join at an exciting time in Feedback’s vibrant early life as a firm. Feedback’s client roster, largely conducted through partnerships with advertising and public relations firms across the country, has been growing at a rapid pace to include some of the nation’s industry-leading agencies including: national and international institutions in technology, transportation, healthcare, higher education, tourism, direct marketing, nonprofits, automotive and more. Because Feedback often operates behind the scenes, contact Feedback directly for client names we can divulge.

Feedback’s work has also been lauded literally out of the gate: Feedback was proud to be a part of the Nation of Go campaign developed by The Martin Agency for BF Goodrich which won a Silver Cannonball award at the recent Richmond Show for Interactive (Social Media/other). Catch Feedback live this week in Manchester, TN and back home in Richmond, VA with the Feedback Mobile Lab, studying event tourism in social media at the Bonnaroo Music Festival.

Feedback was formed in September 2009, combining great ideas, decades in interactive marketing and a PhD focusing on generational and demographic differences in online technologies into an unusually focused team. Founding members include: Jeff Thompson as CEO and President; Executive Vice President Dean Browell, PhD; and Experience Manager Anna Lucas. Feedback is a leading market strategy and social media firm that assists organizations with ethnographic qualitative research, new media and interactive strategy, program implementation and more. For more information, visit Feedback on the web at http://www.feedbackagency.com, on Twitter as @feedbackagency, on Facebook at http://www.facebook.com/feedbackfb and by phone at (804) 893-3437.

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