Apr
12

Feedback’s Greatest Hits 2013, Vol 13

by Feedback

Twitter’s New Music App Launches Friday

Can it do for music what Vine did for… um… well let’s hope it’s got more oomph for the mainstream than that…

And the site is live, albeit currently is more of a placeholder.

Chat Multi-Tasking is How Facebook Home Could Rattle Apple And Google

So now that we’ve had a weekend to think about it, we agree with this article that the real meat of Home is how they handle chat.

Brands Favor Social Shares Over Likes

Surprise! Engagement matters more than random Likes!

More Facebook news: Facebook Rolling Out Emoticons, Actions In Status Updates To More Users

FourSquare’s iOS Update Brings Search to the Forefront

Interesting… Foursquare as more about search than check-in?

Twitter Now Rivals Facebook as Teens’ Most Important Social Network

Experience tells us it isn’t always reliable to use teens as a barometer for future trends but there will be many youth brands who might sit up and review their plans with this shift gathering momentum.

And remember kids – mileage may vary based on how your target regions actually use Twitter!

We are speaking at the Spring conference of the New England Society for Healthcare Communications – come join us in beautiful Newport, RI!

For more commentary on the news that affects social media, follow our Facebook page and Twitter account!

Dec
28

Anna’s Social Media Picks of the Year – 2011

by Feedback

It’s been quite a landmark year for connectivity, social media and technology. Here are my recommendations for the best of “the best of’s” for 2011:

Twitter Topics:

Numerous current events were discussed on Twitter this year, some of which even broke on there first (such as the Osama bin Laden announcement). Here are the news items that topped the Twitter trending list:

  1. Japan earthquake and tsunami
  2. Royal Wedding
  3. Libyan conflict
  4. May 21st/Oct. 21st Rapture
  5. Death of  bin Laden
  6. Egyptian protests
  7. Venezuelan protests
  8. Brazilian politics
  9. Gabrielle Giffords shooting
  10. England riots

See Twitter’s year in review here.

IPO Mania:

This was the year of IPO buzz. Social media companies that went public in 2011:

  • LinkedIn
  • Zynga
  • Pandora
  • Groupon

Speculations circulate that the IPO trend will continue in 2012 with the likes of Facebook and Twitter.

Top Tech Stories:

CNN selected their top picks for tech stories in 2011. Here are their 10:

  1. The death of Steve Jobs
  2. Social media’s role as a tool for protesters
  3. Hackers
  4. Tablet market gets dozens of new entrants
  5. Facebook and partners add ‘frictionless’ sharing
  6. Patent wars
  7. Google+
  8. Apple becomes the most valuable company in the world
  9. IBM’s Watson beats human champs on ‘Jeopardy!’
  10. Spotify and Facebook take on digital music

Click here to read the full article.

The 2011 Social Media Timeline:

Social Media Today put together a timeline that makes it easy to recap social media accomplishments throughout the year:

What’s next?

Tech Guru’s share their opinions on what they think the online future holds:

Next yearfrom CNN:

  1. Touch computing
  2. Social gestures
  3. NFC and mobile payments
  4. Beyond the iPad
  5. TV Everywhere
  6. Voice control
  7. Spatial gestures
  8. Second-screen experiences
  9. Flexible screens
  10. HTML5

In 5 years – from IBM (Covered by techworldnews):

  1. Personal energy
  2. The end of the password
  3. Mind reading
  4. The end of the digital divide
  5. The end of junk mail

2011 has been an innovative year and 2012 looks as if it won’t disappoint. Happy New Year!

-Anna (@alucas9)

Oct
19

Tabs on the Holidays

by Feedback

MediaPost, one of my favorite sites for trade-specific communications news, reports this from the National Retail Federation:

Smartphones and tablets will play a major part in shoppers’ holiday foraging, with 52.6 percent of smartphone owners using them to sniff out purchases. And those who own tablets are even more keen on shopper technology, with 70.5 percent of tablet owners planning to shop with them.

Note that this doesn’t say “buy.” Just forage. Which I believe means “to seek out.”

When it comes to tablet vs. smartphone use, one element I’ve found interesting is that while retailers and other companies are scrambling to build smartphone apps – Droid and iPhone versions only, let’s be serious – there’s not as high demand by firms to build tablet applications.

This isn’t to say tablets aren’t popular. They are.

But you don’t necessarily need, say, a banking or e-store app on a tablet, because the screen is large enough to accomodate to regular website. Yet banks and retailers are developing phone-specific applications (or at the very least, mobile-optimizing their websites), because they are easier to view on a tiny screen.

It’s easier to browse on a smartphone and buy on a tablet, which brings us to purchasing figures: only 14.1 percent of people plan to buy stuff on a smartphone this holiday season versus 33.8 percent – more than double – who will actually buy goods on a tablet.

Meanwhile, holiday spending – which rises every year, even in bad years, just by a different amount – will see a small increase of 2.8 percent this year. The average for the past decade has been around 2.6 percent.

- Jeff (@jephkelley)

May
13

Anna’s Social Media Picks of the Week (May 13, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are the top 5 must-read social media articles of the week:
Read More »

Feb
23

Attention Spans and Paid Content in an Era of Hyper-24/7 News

by Feedback

As someone who consumes a lot of news (and news about the news industry), I’ve recently felt like I’m on news overload.

To be honest, I’ve actually started falling behind in my knowledge of what’s happening in the world. And I can’t be the only one. After thinking about it (even mapping it out on some paper), I’ve come to the conclusion that it’s not the news’ fault that I can’t pay attention to it all anymore. News is always happening; the problem is with technology.

Consider the political demonstrations going on in the world. I followed the Egypt crisis to the extent that I understood what bearing it had on America, but as for Libya and Wisconsin, quite frankly it’s bad timing for the American attention span. Most of us have moved on, and are hoping for the best in those places (or, ignorant as it may be, just not caring either way). There’s too much else going on (hear about Bieber’s new haircut?) to pay attention to it all (we’ll just hope the Wisconsin thing doesn’t cause a shortage in cheese production).

Point is, we are constantly hounded in an era of not only 24/7 news coverage, but hyper-24/7 news coverage. We’ve always talked about how advertising is thrown in our faces all day long. Now it’s the news.

We’re all aware that we live in a time where simply pulling up a social network will cause an onslaught of the latest news coverage, giving us accessibility that we didn’t have even a year ago. Furthermore, if you own a tablet or iPad or browser-capable handset, you’ve likely stumbled upon the numerous apps available at your disposal for news consumption, with cool names like Flipboard or Zinio.

It’s out of control. News aggregators and apps and social networks are supposed to make it easier for us to find, read and share the news, but technology is starting to make news consumption and distribution more complex. By now, most Americans are starting to settle on a small number of ways to get the latest scoops: they may read a newspaper, or browse a news website. Some also rely on interactive media, be it a morning email, a shared article by an acquaintance, or an RSS feed. The tech savvier of us will use a combination of these services for news, including some of the more niche apps for iPads and iPhones. I’ve started narrowing the services I use to get news to simplify my own news-getting life, which I hope makes it easier to stay on top of things.

The concept of news services oversaturation is going to further complicate the news industry for media companies, some of which are starting to – for perhaps the first time in years – experiment yet again with paid-content models. A decade or so ago, when news companies hopped on the web and thought it’d be cool to charge for content or made people register to read, the model failed hard, due to the fact that people simply think news from a website should be free, they could perhaps find it elsewhere, or there was a paper with the same article nearby.

It’s a different world now. Newspapers and magazines aren’t sitting around homes or offices like they used to, giving publishers an open door to charge for content. If the process is kept simple, people will register on a website these days, but really only to allow them to comment or perhaps get a daily email or restaurant deal.

Yet asking people to pay could be an even harder sell this time around, as there are multiple ways to consume and various places to find news. Add on top of that our waning attention spans (who reads an entire article anymore?) and news being thrown at us constantly, and the idea of pressing the Pay Button for one story becomes one heck of a daunting click. The concept of sharing through interactive media is new, too. Media companies are seeing higher traffic to their websites because of shared articles through social networks, which means more impressions for advertisers. But you ever click through a shared news story only to find that you have to pay to read it? Back Buttons have never been hit faster.

Richmond-based Media General will be one of the first news companies in the nation to use Google’s new One Pass service, allowing the company’s flagship paper, the Times-Dispatch, to set terms and pricing on select content.

Charging for a single news story is going to prove unsuccessful, as – let’s hope – I’m sure any media company is well aware by now. Even charging for in-depth investigative pieces is going to be a stretch for many readers who don’t have the time or interest to read or the desire to pay, unless the cost can be kept to mere pennies. My hope is that paid content at Media General or other companies would be stuff like vital public court documents that are of value to business owners (as Richmond BizSense does), or stories about public officials’ salaries. It’s content you may desire, but would take lots of legwork to find on your own.

For most people, the concept of being charged for online news is a frustrating and an even alienating concept. Unfortunately for the publication paying lots of money to create valuable content, it comes off as greedy if other media outlets are giving away similar news for free. The money problem for newspapers is that they aren’t just paying the cost of running a website, they’ve still got to pay for the print edition’s production and the costs of running a newsroom. Online ad revenue can support a website, but it can’t support a website and a newspaper’s overhead.

Worse still is that the individual news outlet no longer matters to news audiences. Consumers aren’t going to a single place for the story anymore, they are visiting aggregators that have multiple versions of the same story for their choosing, using apps, or being referred by friends from their Facebook pages. Audiences already pay hundreds of dollars each year for Internet access and applications, they don’t have the attention spans they used to, and rarely does anyone sit down and read entire articles anymore. Many of these behaviors for consuming news are not what they were even six months ago.

News creators are focused on how much their news is worth. News audiences are concerned with how much their time costs. Hopefully, the two can meet in the middle.

-Jeff (@jephkelley) Note: Jeff was a business and tech reporter at the Times-Dispatch, reads it online and on its iPhone app, and has faith that the T-D and other media outlets can make the paid content model work.

Dec
10

Anna’s Social Media Picks of the Week (12/10/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools and trends? If the answer is no, then you have come to the right place. I have searched the internets for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

New Facebook Profiles:

Facebook profiles got a makeover this week. Profiles now include a snapshot with a brief summary of who you are and recent photos. You also now have the option to highlight your interests, give a more complete picture of how you spend your time, as well as highlight your closest Facebook friends. For more information, click here.

Tumblr Took a Tumble:

This week, Tumblr went down for over 24 hours. Planned maintenance on Sunday unintentionally brought the entire network down. A very apologetic blog post from Tumblr staff stated “Frankly, keeping up with growth has presented more work than our small team was prepared for — with traffic now climbing more than 500M pageviews each month. But we are determined and focused on bringing our infrastructure well ahead of capacity as quickly as possible.”

Google’s Most Searched of 2010:

This week, Google released their Search Zeitgeist for 2010, which highlighted the most popular search terms during the year. So what did the world Google? As Mashable explained,

“Chatroulette, the iPad  and Justin Bieber were the three fastest-rising search terms in 2010; Twitter and Facebook also made the list, at numbers eight and 10, respectively.”

New search terms that made the list were Haiti, Chile, “earthquake”, Lady Gaga and the Gulf of Mexico Oil Spill. Other top searches included world cup, iPhone 4, and Olympics. For a full list, go here.

World Map of Social Networks – December 2010:

Vincenzo Cosenza’s latest world map of social networks is out. Trends for web traffic data from Alexa and Google during the month were mapped out. The map shows that Facebook is ever increasing in their dominance. Other social networks on the rise include LinkedIn and Twitter.

Meme of the Week:

(Note: I am including this because I am a geek about my town and who knows when the next viral video will come from #RVA.) What started as a local YouTube video has turned into a national viral video. Last weekend at a Christmas parade in Richmond, Virginia, a Rudolph float went down after being punctured by a stoplight. It is hilarious.. er.. I mean tragic. The video now has over 500,000 views, and has been featured on The Today Show, Jimmey Kimmel, Tosh.0, Perez Hilton, Metro, and more.

Apr
02

Anna’s Social Media Picks of the Week (04/02/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place. (& if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way.

Here are my picks of the week:

YouTube Redesign Rollout:

On Wednesday, YouTube rolled out a major redesign. The actual interface was revealed two months ago, & this week, the redesign was rolled out to millions of YouTube video viewers. Mashable describes the new YouTube as leaner and less cluttered with simplified navigation.

Facebook- Fans to Like:

This week, Facebook announced that they will be changing the way they ask users to connect with a page by replacing the word fan with like. So, instead of becoming a fan of a Page, you will be able to like a Page. This was announced on Monday by alerting Facebook advertisers that “fan” buttons will be replaced with “like” buttons on ads.

Twitter Homepage Change:

Twitter has completely changed their homepage. So now, Along with the search box and sign in or sign up information, Twitter’s homepage shows a sample of who’s on Twitter, what they’re tweeting about, and what big topics are being discussed.

Facebook Community Pages:

This week, Facebook has added an option for users to create Community Pages. A page falls into this category if it is an unofficial page, i.e. not for a company, brand, or public figure. So for example, if you want to create a Facebook Page for records or old radios, you’d use a Community Page. If the Community Page you create gets enough fans, it will be adopted and maintained by the Facebook community.

iPad Coming this Saturday:

For those of you eagerly awaiting the iPad, you may be in luck this weekend. On April 3, the iPad hits Apple stores. Wi-Fi only iPads go on sale this Saturday in Apple stores and select Best Buy stores. & As one would expect, iPad apps are now live on iTunes. The Wi-Fi & 3G capable iPads will be available later this month.

-Anna (@alucas9)

Feb
16

Talk To The People First: How Apple, Google & Facebook Blew It

by Feedback

The last few weeks has not been kind to three of the world’s most innovative tech companies, but one could argue: you did it to yourself.

The big three in question, Apple, Google and Facebook, all had relatively good news to share (iPad, Buzz, and a new look for Home, respectively), reasons to be happy and new products and features. There was no Toyota-like tail to tuck between legs and no reason to think that by traipsing out in front of the crowd that there would be anything but cheers. That is, unless they had actually asked anyone outside their company ahead of time about what they were about to do. Maybe then they’d have a glimpse of the near-future.

Underestimating Your Undercut
The reception to Apple‘s iPad has oscillated between wide-eyed wonder and, “you’ve got to be kidding” with a dash of, “looks cool but I’m reasonably sure that’s for old men.” But this story is not about the iPad itself. In fact while you still get some mainstream media Twittering on the tablet, the real critique is going on about the Flash debate. Both onstage and off Apple has been sharpening its sword to go after the Adobe Flash issue, swearing by the constant crashes and closed system it presents, hoping to migrate the universe (or at least Apple-controlled space) toward a Flashless existence. However by trying to point at that pot the kettle can also be seen and the closed-system of Apple’s world, combined with their want to control everything has been on a different stage for all to see. It’s been the theater equivalent of the curtain opening too early and seeing the director strangling a dramaturge.

What has secrecy wrought?
In an era where people try and keep things tight-lipped, the iPad and Buzz were no real secret. We knew Apple and Google ether were or would drop something like these things at some point, but they obviously maintained a vice-like grip on details. Too bad, because once we got past the, “okay, that’s what we thought” stage, the internets converged on what was actually presented and pounced like a pack of wolves.

The death of the Beta Test?
And when Google reached a swollen, wounded hand up from the fray, what was so astonishing was that a company that should completely know better, that had usually teased out features to anyone who would have them via Labs for years, had been eaten completely by the crowd. How bad was it? A company like Google was having to make face-saving changes to Buzz before the ink had dried on their own press releases. There were performance problems, privacy flaws (serious ones) and more.

Look, when there’s even a reality show where the prize is to be a game tester (no matter how sad that concept is) there is at least a transparency now about the product development process that can and should include some amount of user beating before things go to market. Again, it’s not like these products were secret to begin with.

Great News! We All Use Your Service & Know How Bad It Performs
Which brings us to Facebook. Seriously. By now you should know better than anyone. Never mind that they eased in their new look complete with some very bizarre choices (Video is hidden under photo? Huh?), what was happening under the hood was even more disturbing. Debuting before the Super Bowl meant that the News Feed issues that accompanied the big game could be masked by the high-volume of users (right?) – but when the News Feed problems persisted into the week after, we all smelled an issue. Worse still, it looks like Facebook has been trying to monkey with the problem by adding a strangely draconian solution, the, “oh by-the-way-we-haven’t-been-showing-you-your-friends” revelation that most of us have been limited to seeing only a fraction of our friends in the News Feed lately – and Facebook picked which friends. Meanwhile administrators have noticed that some Pages have gone unpublished and then suddenly published again and we have all witnessed strange slowdowns in updates, views and communications with other services. Really Facebook? I know you’re big now, but this is an awfully systemic bunch of bugs. You never gave us a FailWhale to look at, you just make us think you’re working right until we notice things aren’t updating. At least I know when to leave Twitter alone.

Honorable Mention
Speaking of Twitter, you’re on notice too for falling down so much. What is it, 2008 again? Please go make some revenue so we can have more dependable servers and can see “Old Posts” again.

Solution?
I can’t believe this is something we should have to tell some of the most respected (and social) companies in the world but: LISTEN. Roll it out, stress test it. Privacy test it. Don’t just let mock-ups speak for you, let your product roll around in some hands. In some of these cases we’re talking about some very obvious issues: philosophies of privacy, basic volume-handling, old arguments with renewed ammo. We know the excuses. “But it crashes Safari!” “But it’s exactly what we need!” “But we’re free so don’t complain!” Screamed with all the rigor of Gollum’s, “It burns usss!” We appreciate you’re not thrilled with our response, but don’t pat us on the head, just listen and change.

-Dean (@dbrowell)

Jan
29

Anna’s Social Media Picks of the Week (01/29/10)

by Feedback

Do you have time to search the web everyday to find the newest and coolest social media tools? If the answer is no, then you have come to the right place (and if the answer is yes, leave a comment with your favorites). I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

iPad:

On Wednesday, Apple had their much anticipated press conference, where Steve Jobs introduced apple’s latest product, the iPad. Here’s the facts:

  • 9.7 inch display
  • Runs iPhone apps
  • Can be used as an eReader
  • Holds music, photos, and movies
  • Has Wi-Fi capabilities
  • Comes in 3 different memory sizes
  • Starts at $499

The verdict? Well, according to Twitter, it’s split down the middle. A study from Trendrr revealed that 48% of tweeters reacted positively to the iPad unveiling & 52% did not.

Twitter’s Local Trends:

After a test roll out last week, Twitter has finally made local trends available to all. As of now, everyone can view trending topics for 15 different cities and 6 different countries. So, if you want to see real time results of what’s trending in D.C., or even Brazil, now you can. Worldwide trending is still available, and Twitter is working to get more locations added to the list.  Learn more from Twitter’s Blog spot here.

The Facebook Friend Study:

An interesting study documented this week says our brains can’t keep up with the amount of friends we have on Facebook. It’s similar to a study done in the 1990’s known as Dunbar’s number, which concluded that the human brain is only capable of managing friendships with 150 people. The study is now in the process of being done again, and this time it’s taking online relationships into account, such a Facebook friends. The preliminary findings are out, and the interesting thing is that it appears nothing has changed…our brains are still only capable of maintaining 150 relationships- be it online or offline.

Data Privacy Day:

Yesterday, January 28, 2010, was International Data Privacy Day. Data Privacy Day is a day used to raise awareness and promote online privacy education. Many social media publications “celebrated” by providing a bit of privacy education. AllFacebook has an article on the 5 Facebook Privacy Tips You Need To Know Now, Wired has an article discussing the necessity of safe passwords, and a ReadWriteWeb wrote an article on some of the issues with privacy online.

LinkedIn’s Connection Browsing Updates:

It was announced this week that LinkedIn will soon be rolling out new ways to browse connections. LinkedIn is adding a panel that makes it easier to browse contacts by location, company, or industry. The social networking site  is also tagging connections with keywords, such as “colleague”, “classmate”, and “friend,” and has added an option to browse by recent activity.

-Anna (@alucas9)