Feb
23

Attention Spans and Paid Content in an Era of Hyper-24/7 News

by Feedback

As someone who consumes a lot of news (and news about the news industry), I’ve recently felt like I’m on news overload.

To be honest, I’ve actually started falling behind in my knowledge of what’s happening in the world. And I can’t be the only one. After thinking about it (even mapping it out on some paper), I’ve come to the conclusion that it’s not the news’ fault that I can’t pay attention to it all anymore. News is always happening; the problem is with technology.

Consider the political demonstrations going on in the world. I followed the Egypt crisis to the extent that I understood what bearing it had on America, but as for Libya and Wisconsin, quite frankly it’s bad timing for the American attention span. Most of us have moved on, and are hoping for the best in those places (or, ignorant as it may be, just not caring either way). There’s too much else going on (hear about Bieber’s new haircut?) to pay attention to it all (we’ll just hope the Wisconsin thing doesn’t cause a shortage in cheese production).

Point is, we are constantly hounded in an era of not only 24/7 news coverage, but hyper-24/7 news coverage. We’ve always talked about how advertising is thrown in our faces all day long. Now it’s the news.

We’re all aware that we live in a time where simply pulling up a social network will cause an onslaught of the latest news coverage, giving us accessibility that we didn’t have even a year ago. Furthermore, if you own a tablet or iPad or browser-capable handset, you’ve likely stumbled upon the numerous apps available at your disposal for news consumption, with cool names like Flipboard or Zinio.

It’s out of control. News aggregators and apps and social networks are supposed to make it easier for us to find, read and share the news, but technology is starting to make news consumption and distribution more complex. By now, most Americans are starting to settle on a small number of ways to get the latest scoops: they may read a newspaper, or browse a news website. Some also rely on interactive media, be it a morning email, a shared article by an acquaintance, or an RSS feed. The tech savvier of us will use a combination of these services for news, including some of the more niche apps for iPads and iPhones. I’ve started narrowing the services I use to get news to simplify my own news-getting life, which I hope makes it easier to stay on top of things.

The concept of news services oversaturation is going to further complicate the news industry for media companies, some of which are starting to – for perhaps the first time in years – experiment yet again with paid-content models. A decade or so ago, when news companies hopped on the web and thought it’d be cool to charge for content or made people register to read, the model failed hard, due to the fact that people simply think news from a website should be free, they could perhaps find it elsewhere, or there was a paper with the same article nearby.

It’s a different world now. Newspapers and magazines aren’t sitting around homes or offices like they used to, giving publishers an open door to charge for content. If the process is kept simple, people will register on a website these days, but really only to allow them to comment or perhaps get a daily email or restaurant deal.

Yet asking people to pay could be an even harder sell this time around, as there are multiple ways to consume and various places to find news. Add on top of that our waning attention spans (who reads an entire article anymore?) and news being thrown at us constantly, and the idea of pressing the Pay Button for one story becomes one heck of a daunting click. The concept of sharing through interactive media is new, too. Media companies are seeing higher traffic to their websites because of shared articles through social networks, which means more impressions for advertisers. But you ever click through a shared news story only to find that you have to pay to read it? Back Buttons have never been hit faster.

Richmond-based Media General will be one of the first news companies in the nation to use Google’s new One Pass service, allowing the company’s flagship paper, the Times-Dispatch, to set terms and pricing on select content.

Charging for a single news story is going to prove unsuccessful, as – let’s hope – I’m sure any media company is well aware by now. Even charging for in-depth investigative pieces is going to be a stretch for many readers who don’t have the time or interest to read or the desire to pay, unless the cost can be kept to mere pennies. My hope is that paid content at Media General or other companies would be stuff like vital public court documents that are of value to business owners (as Richmond BizSense does), or stories about public officials’ salaries. It’s content you may desire, but would take lots of legwork to find on your own.

For most people, the concept of being charged for online news is a frustrating and an even alienating concept. Unfortunately for the publication paying lots of money to create valuable content, it comes off as greedy if other media outlets are giving away similar news for free. The money problem for newspapers is that they aren’t just paying the cost of running a website, they’ve still got to pay for the print edition’s production and the costs of running a newsroom. Online ad revenue can support a website, but it can’t support a website and a newspaper’s overhead.

Worse still is that the individual news outlet no longer matters to news audiences. Consumers aren’t going to a single place for the story anymore, they are visiting aggregators that have multiple versions of the same story for their choosing, using apps, or being referred by friends from their Facebook pages. Audiences already pay hundreds of dollars each year for Internet access and applications, they don’t have the attention spans they used to, and rarely does anyone sit down and read entire articles anymore. Many of these behaviors for consuming news are not what they were even six months ago.

News creators are focused on how much their news is worth. News audiences are concerned with how much their time costs. Hopefully, the two can meet in the middle.

-Jeff (@jephkelley) Note: Jeff was a business and tech reporter at the Times-Dispatch, reads it online and on its iPhone app, and has faith that the T-D and other media outlets can make the paid content model work.

Feb
07

Why Tumblr is Gaining Steam

by Feedback

As traditional, sit-at-a-computer blogging slowly passes away in the shadow of social networking services that cater to uniformity such as Facebook and Twitter, Tumblr stands out as a lesser-known platform that is attracting more than just the creative user, but those who are craving for simplicity – and speed – in the blogging experience.

At Feedback, we’re looking forward to watching Tumblr mature as a web and mobile content creation service, both as a personal platform and for businesses, particularly companies in the media world with a steady stream of words and pictures to post online. We believe that Tumblr’s power will be fully realized within the next year with new features and support that will give even the casual-est Internet users who may not have a lot to say a rather personable community to express themselves. (We would be remiss not to mention that New York-based Tumblr recently opened its second office here in Richmond.)

Founded in 2007 just as Twitter began collecting its initial momentum, Tumblr’s ease of use was pretty unparalleled considering the other blogging services that were out at the time. It made the blogging process simple, but on the back end, it also incorporated a feed where you can follow other “Tumblrs.” It looks much like a Facebook wall or Twitter stream, but it’s even more simplified – and that has made all the difference.

Composing posts with the Tumblr interface much easier than blogging services like WordPress or Blogger with the ability to categorize the types of posts that users make. For instance, if your post is expressed through words, you compose a Text post. If you found a great picture that you want to share, a Photo post would be appropriate. Not near a computer and want to leave some thoughts on your blog? Found a thought that someone else articulated so well that it stands without context? The Quote or Chat option can handle that with ease.

Tumblr is also made for posting from mobile devices, so if you’re an iPhone, BlackBerry or Android user, it’s never been easier to pop content up on the fly.

The Tumblr backend, which looks not unlike a Facebook wall.

In addition to becoming a nexus for content of any nature — magazines like GQ, The Atlantic and the National Post have accounts on the service — Tumblr promotes popular and trending blogs within its own network based on recommendations of its users into the Tumblr Directory. Directories – which are in the process of being overhauled to be more easily searchable, according to Tumblr founded David Karp – is a listing of the most influential blogs categorized into keywords such as “historical,” “fashion,” “cute,” “gaming” and more. Every Tuesday, hundreds of users place their seal of approval on popular accounts and moderators add the best to the hall of fame-like status of the Directory.

The social aspect of the service has been simplified as well. All posts have a heart icon akin to Facebook’s Like button, and, as we opined earlier, such feedback is key to any online community. You follow users that have interesting thoughts by clicking the plus sign that appears in the top right corner of all Tumblr blogs. Reblogging, a term that’s become pretty common across the services, is less a sharing mechanic and more of a conversation tool. Posts become threaded conversations and not just a means to copy and paste someone else’s writings to your blog.

Today, the network has broken through the top 100 most trafficked websites on the Internet and continues to grow as it stands its ground against long-standing blogging and interactive media alternatives. Tumblr is also experimenting with a super cool ad model to maximize how attractive the service it is to users who might call it their new blogging home, too.

An "advertisement" on Tumblr, if you can even call it that. Tracked #cars tags aggregated onto a page sponsored by Top Gear. Sweetness.

The only ad campaign that I could spot is one highlighting the BBC’s Top Gear program in the #cars tag channel. It advertises the show, sure, but it does so in a way that you almost don’t notice. It’s nothing but a page full of car posts and pictures, curated by volunteers who pick the best posts to be delivered to those who wish to track the #cars tag. There are then two reasonable, standard-size banners opposite the content timeline that are not intrusive and ultimately relevant to just about every motorhead that might venture onto that page. But seriously, if you’re a fan of cars and you haven’t heard of Top Gear, I have doubts about your fandom.

Anyway, enough talking about it. I encourage you to check out Tumblr and get to know it before everyone else does.

-Brad (@bcarr on Twitter, and carrtrubl on Tumblr)

Oct
20

Will Facebook Die?

by Feedback

Note: This is the first of many posts by the newest Feedbacker, Jeff Kelley.

Will Facebook die? It’s a question I get a lot. Perhaps because I’m a blogger and have a Twitter account and know cool techy tricks like how to turn off Google SafeSearch and I work for a company that makes its living doing work online, and therefore I’m supposed to know these things. Quite honestly, you’d be better off asking me if I’d one day like to own a grenade launcher, as I could give you a definitive answer: “Absolutely.”

Instagram is like Twitter for photos. Available on the iPhone.

But I do not possess such a weapon yet, and regarding Facebook’s death, all I have is an opinion. And my opinion is that Facebook will go away, and probably sometime in the next few years. But what will be left behind are the communities, concepts and connections that Facebook has created (all FarmVille farms will perish, though, hopefully by plague).

The problem for Facebook is that its best features – the features that are most widely used – are being copied and made better by other developers. You can go to places besides Facebook to talk to old friends, meet new ones, find upcoming events, discover new links, look at photos of folks, and – most importantly – stalk people you think are attractive. You just have to use multiple services to do it. Facebook is really the only place that people are going to do all that stuff in one place.

Tumblr, which many people don't realize has a very social backend.

We are fast approaching an era when people will be able to customize their online experience with a variety of social networking services instead of just one big one. To put it one way: You can shop at Walmart for everything, or take an extra few minutes and visit a bunch of cooler, smaller shops.

At Feedback, we’re already seeing signs of Facebook’s great unraveling. Know when bands become “too” popular? Even the original fans start to pull away. We’re looking at you, Dave Matthews Band.

If you cut past the movie reviews and privacy issues and research what’s being said about Facebook on a grassroots level, you’ll hear from serious web users who balk at Facebook for being too mainstream. That there are too many people on it. That there are an array of better services to use to network online. That there’s too much noise on Facebook. Complaints about grammar. About too much information. And enough with the baby pictures or photos of that giant new engagement ring.

RSVPhere is a cool events site that merges hard copy invites with the online world. It's also Richmond based.

Many people, while still keeping their Facebook accounts as a sort of abandoned online home (think MySpace three years ago), are turning to less-mainstream networking services such as Twitter, Tumblr or a mix of other apps and tools found on iPhones or Droids or BlackBerrys. Games made popular on Facebook because of the social aspects can now also be played on increasingly faster and better mobile devices, and with other people. Facebook’s Events feature (which has largely become an annoyance: “Come to my DJ party 12 states away!”) are made more personal and less obnoxious through Eventbrite or RSVPHere.com, the latter of which essentially allows you to create, for free, a little microblog for your event. People can RSVP through the site, and events stay a bit more private than they would on Facebook. Plus, it’s easy to use.

Paper.li turns links from your Twitter feed into a newspaper/blog-like format

You can share links and articles through a cool newspaper-like service called Paper.Li. A neat photo-sharing app for iPhone called Instagram is basically Twitter with pictures. Tumblr is the latest social media media darling. You can even add the location where you took the photo.

There are hundreds of these types of services. Many will fail. Some will not. And those are the ones that you will combine together as you desire, eventually bringing Facebook to its knees. That sentence was way too overly dramatic.

Facebook is already failing in some of its offerings. It may be too soon to call its Places location feature a dud, but Foursquare is doing a much better job of alerting burglars to empty homes.

You've probably gotten an invite from here before. of these invites before.

Now, enough hate on Facebook. Let’s be real: It’s a great thing. It’s fun. It has enormous use in the business world. It connects people to companies and brands to the masses. It’s a lead generator for everything to music to movies to news articles or those neat-o things on the Internet. Facebook has a long time to go before it’s gone, even by technology standards.

Whether Facebook is here to stay depends on how well it can respond to the growing market of individual services that can do the same things it does, and how people will use those services to create their own experiences. If that’s the case, Facebook may be to social media to what the Model-T was for the automobile.

-Jeff (@jeffkelleyrva, or @jephkelley for the lighter side)

Aug
27

Anna’s Social Media Picks of the Week (08/27/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Madison, WI’s ‘Ride the Drive’ with Lance Armstrong
http://www.twitter.com/ridethedrive
http://www.facebook.com/ridethedrive

-Anna (@alucas9)

Aug
18

Everything In Its Right Place? Facebook Places

by Feedback

Some things are simply inevitable.

The sun will come up.

Charles Barkley will say something unintentionally hilarious.

Facebook will emulate what it doesn’t buy.

On the latter point, Wednesday evening Facebook debuted Places. The premise and execution of Facebook Places is remarkably similar to the first two sentences anyone may use to describe any number of check-in applications: It’s a way to share your actual location with others online; it also allows you to observe where others have checked in. Where many other applications seek to go from that starter definition, be it MyTown with games, Foursquare with tips, Gowalla with stickers, or ShopKick with deals, Facebook has simply stopped limply (but maybe effectively) at the first point of entry.

There’s a few other tricks to Facebook Places, and the following video, dripping with a sincerity that suggests they have suddenly figured out something others haven’t, demonstrates them:

Also inevitable is that Walt Mossberg of the Wall Street Journal will be given a test run before most other humans. Unlike his usually predictably estatic review of Apple products (generally done in time for Steve Jobs to use an actual Mossberg quote as a part of his Keynote presentations), Walt was actually a bit matter-of-fact about Facebook Places. Not cold or harsh, just… well, “Meh” would probably be the most effusive meta-adjective I’d use.

This is because what may become the most short-term-advantageous thing about Places is what it does for others, including those other check-in services. The APIs that could come streaming out could hook into and help fuel the growth of any number of companies Facebook as threatened or tried to buy recently, several of whom (Gowalla, Foursquare and Yelp) actually appeared in some form on stage with Facebook for Places’ debut. And yes, businesses can claim their “Place” via a Page as we and others mused months ago.

And what about long-term? Well you can better believe Facebook didn’t debut this to merely dip a toe in. Cross-platform geo-location ads, sacks of data on visitations and total domination of the “place” space is clearly a mid-term goal. Actual quote from Zuckerberg: “…certainly you can imagine these things in the future.”

We have been recently musing on the concept of “place” (including, “How Location Could Change The Future of Pages” last March) insofar as the web toys with tying itself to real-world geographies and the inherent opportunity and fear laden in those watching this wrestling match happen. But one thing we’ve always said about Facebook — their nearest, truest competitor in a spiritual sense was never MySpace, but Windows. They want to be the start, constant and end of the web for many people — the entry point in. And for many, they are. So now marry location ontop of that and you can begin to see how powerful they could become for the general public. For and to the general public, I should say. Being in Facebook, as a valid location that people actually visit in real life as well as “Like” could become the equivalent of having your name and address in the phone book in the 80′s and being a store that’s in the Mall. You want to be “seen” there- and now you can, by friends who aren’t even nearby to see you.

This, of course, begs the privacy question. But if we rest for a moment and assume that this is about who you allow to see your location, we can hopefully still talk about “place” and Facebook’s role in it in a rational fashion. I could choose to not tell a single friend where I was on Facebook and still find it incredibly valuable to know that a restaurant I hear about in Richmond, VA called “Strange Matter” has been visited by several of my friends, I could reference it in a Status Update and get real recommendations of what to eat there and tips such as bringing your own quarters for the vintage arcade games. 3/4 of that scenario already happened pre-Places, but now I could potentially verify that it’s a cool place that several of my less chatty friends have also patronized recently. It becomes an early indicator for me in a single search, allowing me then to pursue more info through other means (Yelp reviews, call-outs for other recommendations on Twitter, etc.).

Facebook Places doesn’t change the game as much as it does solidify it, make it whole and, likely, make it ubiquitous. What it does more than really innovate is fire a cannon in a battle previously fought by slingshots as it brings its half-a-billion active audience into the check-in game. But don’t be distracted by the battle to see whose or what type of check-in system wins. Instead, start to look ahead, with us, at what this will mean for the intersection of real and web location in the years ahead.

-Dean (@dbrowell)

UPDATED August 19, 2010: Not that Facebook Places is available in #RVA just yet. #Fail #FacebookPlaces, #Fail.

One last note: Notice that Places logo? As TechCrunch points out: “It’s a 4. In a Square. Yeah.

Jun
18

Anna’s Social Media Picks of the Week (06/18/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

YouTube Video Editor:

You can now do quick editing to a video on YouTube. This week, YouTube announced a cloud based video editor that allows you to trim a video and replace background noise with music. To learn more about this feature, go here: http://bit.ly/dzsyZG

Like Even More on Facebook:

Ever like a comment someone posted on Facebook? As of this week, now you can now show it. Facebook is now allowing users to like comments on posts.  See an example below:

Twitter Places:

On Monday, Twitter launched a new feature called Twitter Places. Users can now tag tweets with existing Twitter Places, as well as add new Twitter Places on Twitter.com and Twitter mobile. Twitter places is also being integrated with Foursquare and Gowalla.

Record Breaking iPhone Pre-orders:

Apple took over 600,000 pre-orders for the new iPhones on the first day the gadget became available. This was a record number for Apple, 10 times higher than pre-orders for the iPhone 3GS last year.  The high demand for the new iPhone did cause some difficulties when it came to processing orders through U.S. carrier AT&T Inc.

FIFA Fever:

Have the FIFA Fever? If so, there are plenty of World Cup apps to ensure you keep up with the games wherever you are. Free blackberry apps include AP 2010 World Cup Coverage and Goal Mobile. Free iPhone apps include ESPN 2010 FIFA World Cup & Vuvuzela 2010. Android apps include World Droid Cup & World Cup 2010. There are also paid subscriptions such as Mobitv where you can watch games live. Twitter is also getting in on the action, with special hashtags, icons, & live Tweets for the World Cup. Go to twitter.com/worldcup for more details.

-Anna (@alucas9)

Jun
17

They’re Back!

by Feedback

The Feedback Mobile Lab has returned (finally!) from Bonnaroo.  Here at HQ, we continued to monitor Twitter feeds for ‘Roo, but those in the field have returned with video treats and observations about social media use at the festival.

Notes from the Home Front

When you think of Bonnaroo what pops into your head? Certainly not Brazil! Believe it or not, the Manchester festival seems to be quite popular in this South American country as demonstrated by the surprising number of tweets in Portuguese.

On Friday the Public Relations Society of America (PRSA) posted an article entitled, “PR’s Role in Building Bonnaroo,” highlighting PR’s role in the evolution of the festival. In essence, the PRSA attempts to take credit for Bonnaroo’s success, and seems to discredit the festivals original crowd and perceived purpose.  We found it comical that the article was tweeted almost a week after its posting, used poor grammar, and came out when Bonnaroo attendance was low in comparison with recent years.

Saturday afternoon’s World Cup match between the United States and England was expected to be a popular topic among festival tweeters. However, surprisingly few tweets circulated around the world’s most popular sporting event over the weekend.  Much to our dismay, Bonnaroo was a little late starting the game’s live video stream, causing ‘Roo-goers to miss the opening ceremony.

The most common themes of the weekend centered around the heat and the bands.  Extreme temperatures caused tweeters to vocalize their discontent, but who could blame them? On Friday, Nashville was reported to have a heat index of 100!   ‘Roo goers, likewise, expressed their satisfaction/dissatisfaction with band performances on Twitter.  Reviews posted by Spin! and Rolling Stone magazines were frequently linked; however, it is indescernable if this was by those at ‘Roo or those at home living vicariously through the opinion of others. Our hearts were captured by The New York Times’ “4 Word Review” – short, sweet, and simple.

Another favorite of ‘Roo fans was Aziz Ansari’s photo with Beyonce and JayZ (http://bit.ly/d5005G) is staggering with 100 retweets.

Notes from the Field

In a previous post (Feedback’s Off To Bonnaroo 2010), we mentioned some of the apps the Feedback team was would be testing in the field.  Well test they did! Here are some of their findings.

The biggest issue at the festival, by unanimous vote, was cell and wi-fi service. According to Dean (@dbrowell), Bonnaroo’s problem is that it has an end customer that is savvier than they are.  They need the technology to accommodate them.  In spite of this, though, our field agents were able to get a pretty good idea of how some of these apps worked.

The team agreed that the official Bonnaroo app, while an improvement from last year, still has a few kinks to work out.  The schedule feature worked well, but Road Trip was virtually useless.  Bonnaroo radio’s purchase feature, while a good idea, was ineffective.  This function could greatly benefit bands, provided Bonnaroo and Apple can get it operating next year.

In the eyes of soccer fan Jeff (@ideaman), the FIFA app worked very well.  A banner for MobiTV ran across the top, and for $9.00 he was able to sign up for the service and watch live matches streamed to his iPhone.

Hot Potato, while a cool app, did not achieve the level of adoption we had hoped for.  It seems we were a bit ahead of the curve on that one though, because today an updated and much more efficient version of the app is available. Another new app, FriendMapper, was interesting, but likewise had glitches.  Friends have to be logged in for it to work properly because it doesn’t automatically find and geotag you.  The team believes that partnering with events or vendors would likely help remedy this issue and make the app more user friendly.

This is just the tip of the iceberg for observations from the field.  Feedbackers at Bonnaroo have seen some things no man should see.  Stay tuned for future updates and detailed reports on the utilization and success of social media at Bonnaroo.

Before we part, we at Feedback would like to send our sincere condolences to the family and friends of Matt Sloan.  His untimely death was a shock and tragedy.  May his memory rock on.

— Feedback Intern Brittney Trimmer (@bntrim). Video montage edited by Feedback Intern Brad Carr (@bcarr).

Jun
15

Fear & Social Media: The Problem With Place

by Feedback

First off: No unicorns.

The analogy of a unicorn is one I’ve been using for awhile. Even though my company specializes in social media, one of the very first things we try to impress on anyone we work with is to stop treating it like it’s so special. So unique. So weirdly fantastic. Because the more we romanticize it, the more unattainable and unusual it feels. The more we trick ourselves into essentially not understanding it. It becomes this amazing unicorn, and while we stare at it up on the hill, we barely notice all of the unicorns standing at the bottom of the hill around us.

So many professionals have spent so much time fearing or idolizing social media that they’ve failed to notice how ubiquitous and “baked in” it has become. With all of the navel-gazing, they failed to realize that everyone else had incorporated social media into their daily lives, into every interaction. Perhaps it was never that separate for the average consumer to begin with. Suddenly surveys are splitting hairs about whether people “use” social media to make X or Y decisions without noticing that everyone’s using a form of social media for every decision—they just aren’t bothering to CALL it “social media.” Anymore than I say, “I am about to write my friend an electronic mail which I will thrust through the internets in order to communicate thoughts from afar!” The idea of social media is NOT new. Anymore than AOL messageboards or phone party lines are new.

Which brings us to place.

Currently there’s quite a lot of buzz over “check-in” applications such as Foursquare, PlacePop, SCVNGR, Gowalla and Hot Potato. People stumble a bit in sometimes claiming that this wave of geolocation is somehow the start of the trend, but it’s myopic to claim geolocation is in its infancy. It’s certainly not when you consider how long Google Maps, Google Reviews, Brightkite and Mapquest has been around. We have to be careful to not ignore the emphasis that GPS and place has had on search in the last ten years and only focus on the Foursquare vs Gowalla.

By treating geolocation as so special we bundle its effects into something to lift up or be scared of. We watch as institutions wonder aloud whether they should partake in it… as though the only way to partake was to dive completely in. I think there’s some low-hanging fruit that worth pointing out to both the managers struggling with what Foursquare is and the C-suite who may be unusually enamored or scared of it. It’s simply worth just taking the time to ensure that your college buildings, hospital, wellness centers, retail locations, etc. are just listed in these apps. With Foursquare in particular, someone has to add a location- they aren’t automatically there like in SCVNGR (which is pre-populated with Google Places data) or MyTown (which uses CityPages). Nevermind if you have the money or inclination to engage, do sponsored badges, etc. – but are you even listed so that someone could check in? Or perhaps listed incorrectly? Are you there and people are already talking about you? A good analogy is really the old use of the phone book. There’s buying into a Yellow Pages ad program, but there’s also just making sure you appear in it and appear correctly.

But if we treat geolocation as a unicorn, we miss the opportunity to simply be found. And when did we treat our address as so special?

The apps themselves are often more in tune with the shortcomings of locations than the locations themselves are. In our recent research on event tourism with the a music festival we found some interesting benefits and problems with Bonnaroo’s official use of Foursquare (we’ll be elaborating a bit on the blog and  in a full-throated report soon, free to our clients) while other check-in apps didn’t even have a single central location to check-in at.

PlacePop worked diligently to try and add one when we spoke to them, and kudos for them for taking the effort and responding to Feedback’s open worry, but what would have simply helped was for the institution of a massive music festival that becomes Tennessee’s fourth-largest city in a weekend to have taken the initiative to simply have their address in the phone-book that is the top 5-10 apps.

There’s much more, from ensuring our photos and videos are properly associated with place and more… The concept of place is so much bigger than just check-ins. It’s someone needing something and asking a search engine of any sort, be it the augmented reality view of a camera phone held aloft to simply a Google Maps search from an iPhone. We’ve recently seen maternity wards being reviewed on apps like Yelp, traditionally the app of restaurants, for goodness sakes! How long before we realize the consumer isn’t waiting for the institution to get on board or not?

The overall issue of place is as old as the phone book. It’s as old as maps. It’s as old as grave markers of any sort. The check-in-app of old was simply the letter sent back home to tell family that we made it to the new land. Now I let select friends know I’ve landed with a click, or I can flip through the virtual catalog of places, opinions, ideas and opportunities, without having to write or interact myself, just to find a great place to eat, or raise a family, or hear some music.

So. Beware of unicorns.  :)

-Dean (@dbrowell)

Apr
28

Yelp’s a Poppin’

by Feedback

We’ve been talking a lot around the office about geo-location, reviews and ratings and how they influence a number of industries now and in the future. Yelp has been a big topic of discussion, with its gigantic critical mass (25 million a month and growing).  Yelp’s had some high-profile mentions in the press recently, and with good reason. Below are a couple of videos we’ve found interesting on what’s going on over at Yelp.

Here’s an explanation of Yelp’s new integration with Facebook:

And here’s a clip of Steve Jobs on Yelp as a part of iPhone app success:

Also be sure to catch the great blog by Search Engine Land on the implications on search, including Yelp, of Facebook’s recent announcements.

-Dean (@dbrowell)

P.S. We’ve been brainstorming the effect on other industries as well.  For example, what’s the Yelp of healthcare, if a review site on docs, procedures, clinics…gets that much traffic, going to do to the industry? Drop in virtually or in-person and brainstorm with us!