May
28

Top Tweets! Dean Riffs on Recent News

by Feedback

A few of the best stories this week, hand-picked by me (Dean) from our Twitter and Facebook feeds, with a dash of commentary. (Anna’s Picks will return next week!)

10 Things You Need To Know About the New Facebook Privacy Changes: http://bit.ly/cVvLoP
Can you imagine a company that makes physical products being able to backpedal this fast and publicly? No? Me neither. Check out the ever-helpful AllFacebook.com for tips on those new privacy controls.

The Half-Life Of A YouTube Video Is 6 Dayshttp://bit.ly/dkJUYO
Or: why you need to get that video up FAST.

Why Facebook Community Pages Are No Big Deal For Brands…Eventually:  http://bit.ly/cUEQNe
One of the single most perplexing things for brand managers right now is the sudden appearance of “Community Pages” – a weird cross between Wikipedia and a living Facebook Wall, these have cropped up for some but not all random subjects, brand names, employers and more. This article explains why over time they won’t be so confusing or important, but right now they’re causing consternation…

PA Becomes First State to Join Foursquarehttp://bit.ly/c7IjKq
You know you want the, “PA Retail Polka” Badge :)

Why BP Isn’t Fretting Over Its Twitter Impostorhttp://bit.ly/aEOmgv
While the comedic value is sometimes hit and miss, the fact it has been left alone is telling enough. Read why BP isn’t pulling the plug on a sarcastic rival PR horn.

We had an incredible time at the New England Society of Healthcare Communications this week in beautiful Stowe, VT. Feedback presented the keynote, moderated a panel on social media and New England hospitals, and gave a talk/discussion on generational differences. The NESHCo group is a great group of folks!

For those just joining us from that conference or others:

The gnome is watching you...

Feedback on Facebook (Facebook.com/FeedbackFB)
Where you’ll find  our active links, commentary, great discussions, photos, video and more on a daily (heck, hourly) basis… just click “Like” and you’re in!

Feedback on Twitter (@feedbackagency)
Twitterers can get their fix on our stream here, linking to great articles, thoughts and more!

And of course here on our blog and on YouTube (user: FeedbackVideos) you can catch Anna’s Social Media Picks of the Week.

Have a safe holiday weekend everyone!

-Dean (@dbrowell)

May
14

Anna and Heather’s Social Media Picks of the Week – Higher Education Edition (05/14/10)

by Feedback



Pick up any college brochure or catalog; delete the brand names and the map … can you tell which college this is?

Seth Godin, author, blogger and CEO of Squido.com, recently blogged about the “Coming Meltdown in Higher Education” (as Seen by a Marketer).”  Some of his insights certainly provide food for thought:

  • Most undergraduate college and university programs are organized to give an average education to average students
  • Accreditation isn’t the solution, it’s the problem.
  • One reason to go to college was to get access.  Today, that access is worth a lot less.

His article has sparked lively conversation online and with those on both sides of the fence. The conversation has been, at the very least, interesting and entertaining to read.

Dubbed the “most comprehensive university social marketing campaign seen to date” – OSU’s “Power of Orange” campaign

OSU built a strategic social media presence on Facebook, YouTube, Flickr, LinkedIn and multiple Twitter accounts. What’s “Powered By Orange?” Here’s the answer from the PBO website:

“It’s you – the network of alumni, students, faculty, staff, friends and fans connected to Oregon State University. It’s the positive impact you make every day in Portland and beyond – on the economy, the environment and the community. Use this Web site to tell your story and connect with the other practical idealists who are Powered by Orange.”

Since the campaign’s launch, enrollments have soared, first-time donations by alumni are up and visits to the OSU website have grown exponentially. Luanne Lawrence, OSU’s vice president of university advancement said that they are letting social media drive their decision making,

“We stripped our budget and rebuilt it. It was the hardest thing we had to do. Fifteen to twenty-five year-olds are rebuilding every aspect of the industry, and I’m listening to them.”

Watching the Web Watch the UVa Murder Case

In a time of tragedy and a lot of questions left unanswered regarding the death of UVa’s women’s lacrosse player, Yeardley Love, social media seems to have found a way to respond with patience and maturity. The sports blog, Deadspin, known at one time for its vindictive and unprofessional posts, proved a firm and respectful grasp of the situation by shutting off comments on the UVa story when they veered towards bad taste.

Editor, A.J. Daulerio said, “It was more a message to think a little bit more next time around.”

There also wasn’t a single negative comment to be found when a Facebook page was set up in Yeardley’s memory. Instead, there has been an outpouring of compassion towards Love.  The number of likes on the Facebook page jumped from 4000 to 13,000 within 14 hours … and two weeks later, there are over 66,000 likes.

Social media addiction: Worse than you think

One student blogged the following: I started to feel isolated and lonely…By 2:00 pm I began to feel the urgent need to check my email, and even thought of a million ideas of why I had to. I felt like a person on a deserted island…. I noticed physically, that I began to fidget, as if I was addicted to my iPod and other media devices, and maybe I am.

Two hundred University of Maryland students agreed to live 24 hours without any social media – no cell phone, iPods, or computers. The results of this study actually found that students suffered from the same physical and emotional withdrawal symptoms as alcohol and drug addicts when they went without social media and their cell phones for 24 hours.


Self proclaimed middle-aged, balding college President learns valuable social media lessons

President Brian Rosenberg of Macalester College has never blogged, tweeted, and he’s not on Facebook. However, as he stated, he learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”

After a seemingly innocent, self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to engage alumni reached over 40,000 viewers on YouTube and annual fund donations spiked, the self non-technology savvy college president has had a change of heart:

“I have begun to learn about the nature and power of the social media that are reshaping the way we communicate with one another and should be reshaping the way organizations of all kinds communicate.” – President Rosenberg

-Heather (@HMillar13) and Anna (@alucas9)

May
03

The Internet, Anthropology, Facebook as Training Wheels & More at ROFLcon II

by Feedback

We’ve returned from ROFLcon II (April 30 & May 1, 2010) and are eager to share all we learned with anyone who will listen…

Huge ideas abound and it was an incredibly helpful (and dare we say important) conference to witness. It was only the second time in two years they’d even held this exploration of internet culture, memes, academia and society at MIT. Anna (first-timer) and I (returning for round two) soaked up every minute of the packed two days. There’s so much to share, but we wanted to be sure to get some key themes in writing first:

  • The entire conference started out with Ethan Zuckerman’s (The Berkman Center for Internet and Society) brilliant “From Weird to Wide” primer on important philosophical questions about culture, the internet and memes. This included not only a bright debut of Kenyan’s first meme explosion, but also an important discussion of a significant point: Be an anthropologist, not a bouncer. In other words, embrace rather than exclude. It would set the tone for some interesting underpinnings for the rest of the conference
  • Apparently the rest of The Internet agrees that YouTube comments are the most ridiculous in the universe
  • Another giant point writ large: Know your history. There were many great moments in a variety of panels that included memes and networks old and new, but the overall one can’t be hyped enough: know where we’ve been. For example, the open community of Usenet, with its challenges, imperfections, sub-communities, stalwart user trust and very existence pre-AOL set the stage for one of the toughest but singularly important lessons of the entire conference…
  • “AOL” and “Training Wheels.” The Tweets heard round the world. As the very last panel at ROFLcon II tried to wrap its arms around the topic of “Mainstreaming the Web,” Ben Huh and Moot (from LOLcats and 4chan fame, respectively) deftly created a distinct separation between the open sub-communities that operate online (some anonymously) and those that allow for a mainstream audience to operate in a larger but closed system. With over 950 attendees, ROFLcon included employees from ominous internet giants such as Google and Mozilla, but as this panel pointed out, not a soul from Facebook (or none that would admit it). This lead to the single most Re-Tweeted line from the conference, uttered by Ben:

“Facebook has become like AOL, it’s like training wheels for the internet. It’s a safe place, except for your privacy.”

And thus what was once considered a fringe medium was correctly pegged as having moved into a mainstream culture controlled by a single corporation. We’ve been here before. With 400 million users, with meaningful proportions of diverse generations, races and cultures, Facebook is not unlike the closed system of AOL. This doesn’t make it right or wrong, but it does make it everywhere and closed – and drastically different from much of the sub-cultures brewing away contently in the rest of the web.

For Feedback one overriding point was clear: the social web hardly, barely begins and ends at the doors of Facebook and Twitter. Certainly a critical mass at those two giants means we must implement there to reach a large population of consumer. But even more importantly we must dive deep, see fewer obstacles and research even smarter and harder beyond these barriers into the sub-cultures that exist in the interest, cultural and geographic communities. There are enough self-proclaimed social media gods to take care of staring at Facebook and Twitter only. But it’s not unlike marveling only at a capital city and not noticing the swarms of people outside, down the roads, in other states, in other countries… The future of the net and community is not only also out there, it may indeed only be out there. Think I’m just being overly dramatic? Ask AOL.

More to come on some of our favorite moments by myself and Anna (@alucas9). We certainly had fun too and some photos are up on our Facebook Page right now. In the meantime be sure to check out her interview with Christian Lander of “Stuff White People Like” fame.

-Dean (@dbrowell)

Apr
30

Anna’s Social Media Pick of the Week: ROFLcon (04/30/10)

by Feedback

This week, I’m doing my social media picks of the week a bit different. Feedbackers Dean and Anna are in Cambridge, MA for ROFLcon II. So, this week I have only one social media pick, and it’s…. #ROFLcon! We’ll be covering to footage of the event while we’re here, and started bright and early this morning at registration. I lucked out and got an interview with Christian Lander, who wrote “Stuff White People Like“.

Take a look:

Follow @dbrowell, @alucas9, and @feedbackagency for updates at ROFLcon II.

-Anna (@alucas9)

Apr
28

Yelp’s a Poppin’

by Feedback

We’ve been talking a lot around the office about geo-location, reviews and ratings and how they influence a number of industries now and in the future. Yelp has been a big topic of discussion, with its gigantic critical mass (25 million a month and growing).  Yelp’s had some high-profile mentions in the press recently, and with good reason. Below are a couple of videos we’ve found interesting on what’s going on over at Yelp.

Here’s an explanation of Yelp’s new integration with Facebook:

And here’s a clip of Steve Jobs on Yelp as a part of iPhone app success:

Also be sure to catch the great blog by Search Engine Land on the implications on search, including Yelp, of Facebook’s recent announcements.

-Dean (@dbrowell)

P.S. We’ve been brainstorming the effect on other industries as well.  For example, what’s the Yelp of healthcare, if a review site on docs, procedures, clinics…gets that much traffic, going to do to the industry? Drop in virtually or in-person and brainstorm with us!

Apr
19

Are you a Fan of “Like” on Facebook? Hope so.

by Feedback

UPDATE:

Facebook has gone live with the changes:

FanBGone

Another interesting addition is the way they visually break out how many of your friends (assuming you’re logged in) “like” the Page as opposed to the complete total. For example, five of my friends like the band The Whigs:

Whigs

This is consistent with the way Facebook uses peer endorsement in advertising options, showing who else is attending, or “likes” an event or Page for an ad that is viewed.

UPDATE #2:

Looks like the new changes are turning on and off at random for some users as they roll them out. Expect them live for everyone shortly.

ORIGINAL POST:

Just for the record, it is NOT a big deal for the average person that Facebook will be shelving the term Fan as a signifier of a person’s relationship to a business, institution, product, services, etc. through Pages on Facebook.

Is it a big deal for the Pages themselves and the entities behind them? Let’s just say it’s not a negative thing.

For those with fervent actual fans, it may feel like a bit of a step down in loyalty, but frankly those people will show you allegiance in other more tangible ways such as engagement and financial commitment. It may be that you take the issue into your own hands by creating exclusive clubs within (through Groups) or outside to help separate the super-fans.

But for most administrators of a Facebook Page the change will be a welcome one. It reduces the level of affinity needed to want more information from, or express endorsement of. They rightly have seen how easily and voluminously users have taken to “Like” on the most minute of posts, so to extend that on a more macro level makes sense. And Pages will benefit – watch for a surge in “Likers Formally Known As Fans” (or, “Subscribers” as you’ll notice Facebook sometimes uses in certain contexts) once it goes into action and the process becomes the norm.

We were joking with “Fans” on our Facebook Page about the levels of commitment Facebook might employ (“hearts” or “admit you’re non-commitally fond of”) and truly we’re just talking about semantics here. When you add in the upcoming changes that could impact Pages due to Facebook’s location plans, you’ll further appreciate a low barrier of psychological entry for “Likes” over “Fandom” when someone is just casually passing by your location (I won’t be a fan of something I don’t know much about, but I can “Like” what you’re about and want to check you out more later).

-Dean (@dbrowell)

Apr
13

Twitter Lets The Tweet Be The Ad With: “Promoted Tweets”

by Feedback

Twitter announced Tuesday the first phase of paid advertising with, “Promoted Tweets” (read more on their blog here).

Twitter’s ad model for Promoted Tweets is based on a per-thousand buy of viewers who will see a Tweet at the top of their search results that has been chosen for “promotion” by a paying company. This result will reside at the top regardless of when it was posted, meaning companies can circumvent the deafening cry of other Tweets about the same subjects that could bury their comment over time or over frequency.

This also makes for an interesting paid-placement opportunity for dealing with public relations nightmares, or quickly reacting to industry or popular trends, shoe-horning in a brand’s thoughts into every search.

The actual form of the ad? Essentially it’s just a “Golden Tweet” or “Timeless Tweet” that has all the same properties of a normal Tweet, plus “promoted” tag, that allows for interaction as normal and obeys all rules except for the chronology. Presumably this timelessness is how it will be inserted even in search queries from third-party applications.

One underreported function is that company’s appear to be able to promote Tweets they didn’t generate. In other words, a Tweet selected for promotion may be an incredibly positive review, for example. Consider industries such as healthcare, where slim official Tweeting by hospitals means meaningful Tweets are buried under a flood of job posts, etc.

Promoted Tweets is an interesting and unique development from Twitter, who before now has eschewed advertising and frequently stated they were interested in models that did not deviate from Twitter’s core functions (i.e. an integrated advertising design rather than interruptive such as banner ads). The success of Promoted Tweets and the other models coming in subsequent “phases” remains to be seen, but in my opinion appears promising.

-Dean (@dbrowell)

Apr
01

Another Day, Another Facebook Page Shakeup

by Feedback

Facebook is adding a side wrinkle to recent talk about Pages (such as the effect of location and possibly changing the “Fan” role that we’ve been blogging on lately) by adding an average-user created category of Pages called, “Community Pages.” Check out the AllFacebook.com story here for more. It’s just for general concepts and fuzzy categories rather than brands, and if it attracts attention it lives on without an administrator.

Wow- a page where you lose admin & publishing rights if it becomes popular? Um, no thanks!

This isn’t a total surprise and in some ways already exists with some of the rogue Pages on certain topics or issues (especially those that essentially used to just be Groups); but it is kind of strange that Facebook would build in a tripwire of popularity that strips control from the original admin. Don’t use these to flex ideas you’d like to retain, folks!

-Dean (@dbrowell)

Mar
27

Your Brand & Business on Facebook: How Location Could Change the Future of Pages

by Feedback

Last week, Facebook teased out a few concepts and potential future policy changes, some of which were not even fully formed, in order to gauge reaction and presumably reduce public blowback whenever they do roll out. You can read the Facebook blog post by Facebook’s Deputy General Counsel (Michael Richter) here. Some of the changes were merely welcome tweaks, others far more significant tips of the hand for what’s coming.

There are some very big ideas, possibilities, and yes – alarm bells from a few of the announcements. Not the least of which was the possibility of sharing your data with select partners so when you leave Facebook, but visit a partner page that has Facebook integrated, that they could target ads to you. There’s a lot to chew on in that concept and if you can get past some of the more alarmist headlines you can try and see where they’re going with it. However, a single tip of the hand may signal how business owners and brand stewards may have their use of Pages dramatically changed in the future.

One of the more interesting nuggets came in a brief comment on Facebook’s location plans. Facebook has been open about exploring how geography intersects with the social graph and the possibility of creating their own check-in system or using existing ones such as Foursquare. Regardless of how they pull it off, the intention of the concept is becoming more clear, to the point of them admitting they’ve changed direction in how they would incorporate it:

The last time we updated the Privacy Policy, we included language describing a location feature we might build in the future. At that point, we thought the primary use would be to “add a location to something you post.” Now, we’ve got some different ideas that we think are even more exciting.

So, we’ve removed the old language and, instead added the concept of a “place” that could refer to a Page, such as one for a local restaurant. As we finalize the product, we look forward to providing more details, including new privacy controls.

Let’s explore that for a second and explain how that concept differs from what we currently see within Foursquare and Gowalla.

The assumption many (myself included) made when it came to Facebook getting into the check-in game was that its concern was purely focused on absorbing or controlling the user’s check-in habits and subsequently making this about user profiles (and possibly advertising interaction) and geographic location. One reason behind that is the relative slowness with which Facebook improves or changes the Facebook Pages experience – things just tend to happen first with the base user population, and then later features trickle to Pages.

But this statement signals something different entirely, suggesting that they have begun to think of check-in and Facebook’s role in it as a deliverer of nearby places. In other words, you are already a check-in fiend, what you really need is places to go, places nearby and places you may want to hear from later. Replace “places” with “Pages” and you begin to see what Facebook saw in their own system. Foursquare and Gowalla already connect with Facebook and therefore many users of those services already connect their location, even if they choose to not share it with friends, with the social network. What Facebook ostensibly realized was that with Pages they had an opportunity to leverage locations around a person. Set a Page as a single geographic location and suddenly you have markers on a map – virtual orange cones – that can be bumped into, seen nearby, “fanned” and whatnot.

What few have begun to ponder yet is how tying a single Facebook Page to a single location begins to radically change the foundation most businesses try to establish: Pages have typically been about Who and not Where. It’s easy to demonstrate, just think of the business with two offices – what location do you tie it to? Perhaps they will allow multiple “places” for a single Page, but I would not bet on that right out of the gate. Moreover, that would mean the experience would be limiting and not as geographically relevant or hyper-local (or less about community).

Pulling back to 30,000 feet, the frank assessment of where we are now is this: a brand has a Page. Rarely do we see the need (and at this moment most would always advise against it) to fracture a business into multiple Pages for several reasons, not the least of which is having to fracture your fan base or reveal how few fans might only feel an attachment to one location. We’ve been playing a power in numbers game.

While we’re talking about specifics of adding geo-location to Facebook, all we are truly doing is following the path we could see laid out a year ago as location became the next frontier for the social footprint. We’ve been saying for two years now that the user experience is becoming more about niche, and the most granular niche you can uniquely occupy is your physical location. It doesn’t take much to see how sites like Google could incorporate Facebook Pages into Maps, allowing you to browse Page content or become a fan from a coffee shop next door. Or how any geographically categorized list of Facebook Pages essentially becomes the Yellow Pages phone book of a new generation.

This new thinking, that a Page is a Place, creates interesting opportunities but does shift how businesses currently use Facebook. It means we will further refine our audiences and our messages. It means we may have to think in terms of general brand and specific location, building out new Pages for each location as necessary (and smart brands might want to start doing that sooner rather than later), building Pages for trade shows, consolidating Pages on Service and Product in order to focus on Place and more…

It means discussions had on our Pages will become even more localized and pertinent, which is a good thing. But for all of the potential it will mean businesses will have to pay more attention to Facebook. The garden we tend to is about to become bigger.

-Dean (@dbrowell)

Mar
09

Radio Free Feedback

by Feedback

Radio Free Feedback is Born!

Radio Free Feedback is our musical experiment, featuring musician friends, up-and-comers we can help highlight, observed acts of musical lunacy and more. We will occasionally feature musicians in our offices as well as out on the road, sometimes themed and sometimes just jamming. If you’re interested in being featured or hanging out, contact us through the info at the bottom of the page or click here.

Radio Free Feedback 1: Featuring Dave Tinney!

Thanks to everyone who tuned in live and in-person! The recorded show is in full below, check out and fan our Facebook Page for video clips, photos and more:

-Dean (@dbrowell) on behalf of the Feedback crew, old and new