Seth Godin, author, blogger and CEO of Squido.com, recently blogged about the “Coming Meltdown in Higher Education” (as Seen by a Marketer).” Some of his insights certainly provide food for thought:
- Most undergraduate college and university programs are organized to give an average education to average students
- Accreditation isn’t the solution, it’s the problem.
- One reason to go to college was to get access. Today, that access is worth a lot less.
His article has sparked lively conversation online and with those on both sides of the fence. The conversation has been, at the very least, interesting and entertaining to read.
OSU built a strategic social media presence on Facebook, YouTube, Flickr, LinkedIn and multiple Twitter accounts. What’s “Powered By Orange?” Here’s the answer from the PBO website:
“It’s you – the network of alumni, students, faculty, staff, friends and fans connected to Oregon State University. It’s the positive impact you make every day in Portland and beyond – on the economy, the environment and the community. Use this Web site to tell your story and connect with the other practical idealists who are Powered by Orange.”
Since the campaign’s launch, enrollments have soared, first-time donations by alumni are up and visits to the OSU website have grown exponentially. Luanne Lawrence, OSU’s vice president of university advancement said that they are letting social media drive their decision making,
“We stripped our budget and rebuilt it. It was the hardest thing we had to do. Fifteen to twenty-five year-olds are rebuilding every aspect of the industry, and I’m listening to them.”
Watching the Web Watch the UVa Murder Case
In a time of tragedy and a lot of questions left unanswered regarding the death of UVa’s women’s lacrosse player, Yeardley Love, social media seems to have found a way to respond with patience and maturity. The sports blog, Deadspin, known at one time for its vindictive and unprofessional posts, proved a firm and respectful grasp of the situation by shutting off comments on the UVa story when they veered towards bad taste.
Editor, A.J. Daulerio said, “It was more a message to think a little bit more next time around.”
There also wasn’t a single negative comment to be found when a Facebook page was set up in Yeardley’s memory. Instead, there has been an outpouring of compassion towards Love. The number of likes on the Facebook page jumped from 4000 to 13,000 within 14 hours … and two weeks later, there are over 66,000 likes.
Social media addiction: Worse than you think
One student blogged the following: I started to feel isolated and lonely…By 2:00 pm I began to feel the urgent need to check my email, and even thought of a million ideas of why I had to. I felt like a person on a deserted island…. I noticed physically, that I began to fidget, as if I was addicted to my iPod and other media devices, and maybe I am.
Two hundred University of Maryland students agreed to live 24 hours without any social media – no cell phone, iPods, or computers. The results of this study actually found that students suffered from the same physical and emotional withdrawal symptoms as alcohol and drug addicts when they went without social media and their cell phones for 24 hours.
Self proclaimed middle-aged, balding college President learns valuable social media lessons
President Brian Rosenberg of Macalester College has never blogged, tweeted, and he’s not on Facebook. However, as he stated, he learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”
After a seemingly innocent, self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to engage alumni reached over 40,000 viewers on YouTube and annual fund donations spiked, the self non-technology savvy college president has had a change of heart:
“I have begun to learn about the nature and power of the social media that are reshaping the way we communicate with one another and should be reshaping the way organizations of all kinds communicate.” – President Rosenberg
-Heather (@HMillar13) and Anna (@alucas9)
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Higher Education, Meet Social Media
by Feedback“… the longstanding notion that colleges can carefully shape and control their public image is antiquated.” – President Brian Rosenberg, Macalaster College
Like it or not, with the influx of new media and viral marketing, higher education can no longer control its message or perception. In essence, hardly anyone can control public perception anymore. What organizations can do, however, is try to influence that message and communicate/market in the most strategic/effective way.
After working in higher education myself for over ten years, I think it’s safe to say the means of communication and marketing has changed … an obvious understatement. From marketing the institution to prospective students, to communicating with current students/faculty/staff to engaging with younger and older alumni alike, higher education institutions have had a difficult time embracing new media to attract and sustain communication with their constituents.
Higher education marketing and communication strategies must adapt to stay afloat and compete in today’s economy. How many print brochures do you think the average junior/senior in high school receives from prospective colleges and universities? If you stripped away the college logo and tagline, could you decipher major differences between the marketing materials and what they are trying to “sell?” How many juniors/seniors in high school read the newspaper … in print? Remember your audiences and respect how they are communicating in today’s world.
Luanne Lawrence, Vice President of University Advancement at Oregon State University said in response to their new media campaign, “Powered by Orange,”
“It’s scary to relinquish control of your message. But when you build a loyal community, it does your work for you.”
Right now, my two favorite social media campaigns for higher ed are yielding amazing results. Oregon State University’s social media campaign caters more towards prospective students and influencing the reputation of the university by including all constituents. The campaign launched last spring. School enrollment has soared, first-time donations by alumni were up and visits to the OSU website grew exponentially.
Macalaster College happened into a social media frenzy. A seemingly innocent self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to attract and engage alumni, ended up reaching over 55,000 viewers. Annual fund donations spiked. The self-proclaimed non-technology savvy college president had a change of heart. President Brian Rosenberg of Macalester College had never blogged, tweeted, and he wasn’t on Facebook. He learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”
This isn’t a sales pitch. It’s reality. Pay attention to your audiences. Embrace new media … and accept the fact that the old adage of “controlling your message” is obsolete.
- Heather (@hmillar13)