Mar
05

The Social Telethon: A Media Amalgamation

by Feedback

A short analysis of the Bonnaroo Lineup Announcement Megathon (B.L.A.M.)

I’m not sure if you felt it, but you might have detected a shockwave in the air as heads exploded at the thought of a reverse-procedure, modern-day telethon, held on the internet, using actual phones, conveying sensitive information the opposite direction while, of all people, Weird Al Yankovic pulled a list of musician’s names out of the butt of a paper mâché donkey. Okay, maybe that was all a lot to take in at once. But trust me, there was some method, some madness and actually some brilliance in the breaking down of true public relations and actual social media at work within an incredibly traditionally structured live event. But let me explain…

Bonnaroo Lineup Announcement Megathon (B.L.A.M.)

For a few weeks prior Bonnaroo had teased that they would announce this year’s lineup to their 12th annual four-day music and arts festival (held in June on farmland in central Tennessee, we’re fans) and telegraphed that comedian and song parody king Weird Al Yankovic would be a part of the big reveal.  Bonnaroo was no stranger to unusual or gimmicky lineup announcements. In 2010 Bonnaroo unraveled the lineup slowly throughout a whole day via a cartoonish clock hosted on MySpace (of all places). But this year’s plan began to coalesce with the announcement of an hour-long internet TV-special on YouTube called B.L.A.M., hosted by Yankovic.

Nevermind whatever you think of Weird Al, who, with the help of other comedians like Chris Gethard and a vaudevillian lineup of stunts, live music (Portugal The Man), jokes, tubs of meat and more managed to at least captivate if not actually entertain during the special event. Some found Weird Al’s humor painfully annoying while others were at least charmed in the same way they were when Al used to do a takeover of MTV for a Saturday (or indeed his whole movie on a TV takeover, the classic UHF).

No, the real magic was in the clever and casual use of social and traditional – and not in the same staid “one promotes the other”  cheap imitation of integration. In fact some of the ideas were so forehead-slappingly easy to pull off the real feat was that it all didn’t fall apart under the weight of what is a big news day for one of the bigger U.S. festivals.

Video Phones

After a montage of videos depicting what bands some people were hoping Bonnaroo to announce (which confused a few online who joined late into thinking these were the actual updates), B.L.A.M. hosted a mother-son duo who were chatted up and then given, presumably in the chat window below their private VOIP call, the names of the bands they could be the first to announce. This happened a few times during the event, putting a human face on the fans and allowing real surprise to show on the faces of fans also communicating a lineup to viewers.

The Reverse-Telethon

But by far the most unique, and frankly brilliant in my opinion, move by Bonnaroo was this unusual reverse-telethon they hosted. After a number had flashed on the screen several times early on, viewers were encouraged to call in and talk (presumably) to one of eight phone operators, which included comedians such as Eugene Mirman). When calls did manage to get through the caller was given a name of a Bonnaroo artist in the lineup that had yet to be announced. That’s it. And yet, it’s brilliant. No embargo, no requirements to share. You could do whatever you wanted with that information – you could just be privately excited. You could just tell your friends by phone, email, Facebook, whatever.  Or you could be the first person to tell the whole world an unrevealed nugget of news. If you wanted to reach the most people you’d use the #BLAM hashtag on Twitter – where you would no doubt be met with gaggles of new followers, hundreds of ReTweets. It was up to the caller. The truth would be revealed eventually whether you told anyone or not and so the onus was truly on the caller to make the most of the information. And the gem of news you were given was yours to do with as you please. It was a fantastic blend of the private hand-to-hand gossip world of social media and the opposite public desire to be a source to be recognized.

Love (and Information) Will Find a Way

Sure the whole, “let our audience announce it” bit has been done before, from white board photoshopped photos to even video clips – but Bonnaroo’s B.L.A.M. took it one crucial step further: they not only gave bits of info to fans directly but they gave them the freedom to use it too.

Timing was also on their side, theirs to mangle and play with like play-doh for the hour. No matter what happened, the Bonnaroo lineup would be revealed by 2pm. Countless media were no doubt ready to publish the list or at the very least would be sent it instantly. For an entire hour Bonnaroo (and Weird Al) could just screw with us. From a PR perspective the greatest weight was lifted with the concept that at 1:01pm EST if the whole thing unraveled it just didn’t matter. It didn’t matter if Paul McCartney was unveiled first in some ways (he wasn’t). It was a communications stress that lifted the moment the show started. It was play, it was fun, it was freeing. Yes, they wanted B.L.A.M. to be a success and be an entertaining hour but if the whole thing felt like a giant experimental theatre project that was perfectly okay. They had let the lunatics run the asylum and handle all the good china. In fact it was the best china Bonnaroo had: their precious and manically protected lineup before tickets would go on sale.

(At one point they had the internet live-vote through hashtag use to determine which envelope hidden in a poster would be open for the next reveal – one was Mumford and Sons, the other that Weird Al himself would be at Bonnaroo.)

The lineup content, or basic information in this case, was incredibly easy to separate and compartmentalize. Certainly some announcements were bigger than others, but not knowing how big a name was about to be revealed was part of the excitement (especially since, by many standards, Bonnaroo had managed to compile a relatively top-heavy lineup comprised of many other summer festival’s headliners and several unique ones all their own). There was more to B.L.A.M. than just reverse-telethons and you can watch the whole thing for yourself below.

Perhaps most refreshingly the B.L.A.M. stunt broke down the silos of not just “traditional” versus “new media” – but also the silos between channels. They had official channels that were all humming, but they didn’t try and make anyone use any channel they didn’t want to. With the exception of the live stream hosting exclusively on YouTube, fans of Bonnaroo could find out about the lineup a myriad of ways. The almost lackadaisical variety was nice to see – they weren’t getting worked up over how you revealed what whenever you wanted to. All control would still be theirs by the end. (Meanwhile I’m sure the entire endeavor would make many classically trained public relations professionals clutch their pearls.)

In the end, the important thing to take away from this isn’t how they utilized both channels and behavior to their advantage. No, it’s how they didn’t let a need for control get in the way of a number of smart ideas. Did everyone love every part? No. But as a series of tricks they managed to do more interesting things in 45 minutes than I’ve seen some brands do with an “integrated” strategy in an entire year.

- Dean

 

Aug
05

The Importance Of Bloggers

by Feedback

Most all media plans include reporter outreach, be it newspapers, magazines, TV stations or trade publications. But increasingly, many also include outreach to bloggers and other online personas.

Sending pitches to reporters has been standard for a long time, so why include bloggers? It’s simple: Bloggers and tweeters and the like write because they want to, not because they have to. This means they are passionate about the subject they’re writing on, and they want to cover topics related to it as comprehensively as possible.

As opposed to some reporters, many of these bloggers also have a very loyal readership. Such audiences are more likely to trust their favorite blogger and try a product or service that they reviewed or discussed. Pitching to a blogger has fewer barriers to cross than pitching to mainstream press, too. They are easier to track down. Many appreciate the thought you’ve given to reaching out to them. Heck, you’re helping them fill the hungry beast that is a blog.

But approaching to a blogger is much different than pitching to a print journalist. Here are a few things to keep in mind before you start wildly calling around.

Do your research. Bloggers are not created equal. This means that no matter how cool your pitch is, your favorite mommy blogger probably doesn’t want to get your announcement about a new tech gadget. Start your research by building a list of the right content creators – not only bloggers, but video-bloggers, tweeters, and anyone out there that is creating applicable content related to your needs. Find out which ones are the most influential, and which are the most well-read. Find out who they follow, and who they read. In the end, simple things will go a long way. Oh, and make sure you get the blogger’s name and publication right.

Build relationships. After researching the right group of blogs, get to know the bloggers and their content. Some are bombarded with pitch after pitch, so getting yourself familiarized with their content can make your news more personal. Most people don’t like receiving auto-generated, generic emails, and bloggers are no different. This also includes press releases; most bloggers will prefer something tailored to their blog that their readers will enjoy.

Make it easy. Many bloggers are only blogging for one reason: a creative outlet. If your pitch isn’t easy and straight-forward, your email will most likely find its way into the trash bin. Making it easy includes sending links for reference, sending any video embedding or widget codes if applicable, and most of all, making it short and sweet. You are asking the blogger to do something for you, so the more simple the ask is, the better. These folks also have jobs, so blogging is likely just a hobby that they have relatively little time for.

Be polite. Don’t demand to be featured. At some point in your life, you’ve probably heard the phrase “You’ll catch more flies with honey than vinegar.” This is true of pitching a blogger. You’re asking for a favor, and being polite will go a long way.

Give credit for the coverage. After a blogger picks up your pitch, thank them. Providing feedback and following up will show you appreciate the coverage. Instead of promoting just yourself, promote the blogger. They will appreciate you driving traffic to their site.

If you’ve been pitching bloggers on behalf of your clients, what are some tricks you use? Leave ‘em in the comments below.

-Caroline (@carolineradom)

Mar
03

Consider the Experience – Not the Buzzword

by Feedback

If you’re one of the fortunate folks like myself who have the opportunity to work with social media on a professional basis, you probably spend your days trying to enhance the profile of your company or your clients, pondering new ideas to help create a return on investment.

At a certain point, it’s easy to lose what attracted us to social media in the first place: the opportunity to have a deeper connection with the things we love and are passionate about. But in examining social media from a non-vocational viewpoint, we can uncover concepts that translate into digital success in the business world.

Take sports as an example. Beyond the raving narcissists like Chad Ochocinco (@ochocinco), a number of professional athletes have taken to Twitter and, without a publicist or PR person looking over their shoulder, embraced it like a newfound freedom to express themselves.

While this often proves controversial (@charliesheen, anyone?), it’s also very personal and real. How cool would it be to be retweeted by your favorite basketball player? It happens all the time. Or they’ll announce a meet-up or a charity event they’re involved in that you too can be a part of. But it’s not just the athletes. Coaches get involved too.

Former University of Florida football coach Urban Meyer (@CoachUrbanMeyer) and University of Kentucky basketball coach John Calipari (@UKCoachCalipari) routinely offer up little nuggets, like announcing honors for players or throw out updates on recruiting.

From the fan perspective, this is fun way to engage with our favorite sports brands and figures. The teams, companies and players become more human to us, we become bigger champions of them, and in return we watch more sports, buy more memorabilia, and buy more tickets. This is social media participation that provides us with an experience, not just a Twitter stream with the latest stats or scores, or a team having an online account for the sake of saying they have one.

Interact with the head of the NFL's PR department.

NFL PR czar Brian McCarthy (@NFLPRguy) is an active tweeter as well. Some of my favorite feeds to follow are reporters. I logged onto Twitter during the Heat/Knicks game the other night and ESPN.com’s Michael Smith (@mrmichael_smith) was livetweeting the game. All of a sudden, my experience changed and I was now watching the game with one of my favorite sports commentators.

What could be better than that? Actually being a commetator yourself. I looked up my favorite basketball team, the Los Angeles Lakers on Q&A site Quora.com the other day and saw the question, “Why are the Lakers underperforming this season?” So I crafted an answer (if so inclined, find it here) and responded as though I was working for SportsCenter.

Other people can now see and comment and add their own opinions to my post. Thanks to social media, I’m now part of the dialogue. It’s better than boxscores in the morning paper and, sometimes, even catching a game on TV.

When I think about social media for companies and non-profits, I consider the enjoying experiences I have in my personal life online. If we create this for a client, will people use it? If so, how often? How will audiences use it? When?

Don’t just jump onto the latest social media buzzword hoping it’ll help you move more widgets. Instead, consider the ways it can create an enjoyable experience that people will want to come back to again and again. Do it right, and your returns are guaranteed.

- Thomas (@thomasmcdonald)

May
14

Anna and Heather’s Social Media Picks of the Week – Higher Education Edition (05/14/10)

by Feedback



Pick up any college brochure or catalog; delete the brand names and the map … can you tell which college this is?

Seth Godin, author, blogger and CEO of Squido.com, recently blogged about the “Coming Meltdown in Higher Education” (as Seen by a Marketer).”  Some of his insights certainly provide food for thought:

  • Most undergraduate college and university programs are organized to give an average education to average students
  • Accreditation isn’t the solution, it’s the problem.
  • One reason to go to college was to get access.  Today, that access is worth a lot less.

His article has sparked lively conversation online and with those on both sides of the fence. The conversation has been, at the very least, interesting and entertaining to read.

Dubbed the “most comprehensive university social marketing campaign seen to date” – OSU’s “Power of Orange” campaign

OSU built a strategic social media presence on Facebook, YouTube, Flickr, LinkedIn and multiple Twitter accounts. What’s “Powered By Orange?” Here’s the answer from the PBO website:

“It’s you – the network of alumni, students, faculty, staff, friends and fans connected to Oregon State University. It’s the positive impact you make every day in Portland and beyond – on the economy, the environment and the community. Use this Web site to tell your story and connect with the other practical idealists who are Powered by Orange.”

Since the campaign’s launch, enrollments have soared, first-time donations by alumni are up and visits to the OSU website have grown exponentially. Luanne Lawrence, OSU’s vice president of university advancement said that they are letting social media drive their decision making,

“We stripped our budget and rebuilt it. It was the hardest thing we had to do. Fifteen to twenty-five year-olds are rebuilding every aspect of the industry, and I’m listening to them.”

Watching the Web Watch the UVa Murder Case

In a time of tragedy and a lot of questions left unanswered regarding the death of UVa’s women’s lacrosse player, Yeardley Love, social media seems to have found a way to respond with patience and maturity. The sports blog, Deadspin, known at one time for its vindictive and unprofessional posts, proved a firm and respectful grasp of the situation by shutting off comments on the UVa story when they veered towards bad taste.

Editor, A.J. Daulerio said, “It was more a message to think a little bit more next time around.”

There also wasn’t a single negative comment to be found when a Facebook page was set up in Yeardley’s memory. Instead, there has been an outpouring of compassion towards Love.  The number of likes on the Facebook page jumped from 4000 to 13,000 within 14 hours … and two weeks later, there are over 66,000 likes.

Social media addiction: Worse than you think

One student blogged the following: I started to feel isolated and lonely…By 2:00 pm I began to feel the urgent need to check my email, and even thought of a million ideas of why I had to. I felt like a person on a deserted island…. I noticed physically, that I began to fidget, as if I was addicted to my iPod and other media devices, and maybe I am.

Two hundred University of Maryland students agreed to live 24 hours without any social media – no cell phone, iPods, or computers. The results of this study actually found that students suffered from the same physical and emotional withdrawal symptoms as alcohol and drug addicts when they went without social media and their cell phones for 24 hours.


Self proclaimed middle-aged, balding college President learns valuable social media lessons

President Brian Rosenberg of Macalester College has never blogged, tweeted, and he’s not on Facebook. However, as he stated, he learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”

After a seemingly innocent, self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to engage alumni reached over 40,000 viewers on YouTube and annual fund donations spiked, the self non-technology savvy college president has had a change of heart:

“I have begun to learn about the nature and power of the social media that are reshaping the way we communicate with one another and should be reshaping the way organizations of all kinds communicate.” – President Rosenberg

-Heather (@HMillar13) and Anna (@alucas9)

Nov
11

Tips for All Interns at Ad Agencies & PR Firms – Use Social Media to Explore Your Careers

by Feedback

Dean of Feedback calls in from the road to elaborate on three crucial tips on how those with internships with advertising and public relations firms can use social media to: 1) Listen (following trends, topics, conferences), 2) Shadow (act like a social media ninja with those you admire), and 3) Become a Persona (showing engagement).

Have interns? Pass along this post!

-Dean (@dbrowell)