Jan
14

Anna’s Social Media Picks of the Week (01/14/11)

by Feedback

The following stories topped my list as the most important social media news of the week:

Verizon iPhone Announced:

Many AT&T haters/iPhone lovers have been hoping, speculating, and anxiously waiting for the Verizon iPhone announcement. At a Verizon press event on Tuesday, the Verizon iPhone was finally announced. The details:

  • The iPhone 4 will be available through Verizon on February 10, 2010 (available for preorder online on or around February 3rd)
  • The iPhone 4 will cost $199.99 for the 16GB model, and $299.99 for the 32GB model with a new two-year service contract.
  • A feature AT&T doesn’t offer: The Verizon iPhone 4 will support personal hotspot services, allowing up to five devices to share the iPhone’s 3G data connection.
  • For those who can wait: The Verizon iPhone 5 is expected to be released in July.

Foursquare Launches New Business Pages:

Foursquare has created a new area on their site called Foursquare for Business. Foursquare for Business is dedicated to teaching business users how to get started, claim a venue, and make the most of Foursquare. This section also encourages businesses to offer specials for users and/or mayors. On Thursday, Foursquare launched an Ambassador Card Program to recruit more businesses.

Jeff (@JeffKelleyRVA) and Dean (@Dbrowell) got to take a tour of the new Tumblr office.

Tumblr Opens Up Shop in RVA:

This week, popular blog platform Tumblr opened the doors to their new office in Richmond, Virginia. Headquartered in NYC, Tumblr chose Richmond for their second office location. President John Maloney and Creator/Product Director David Karp came to town for the opening. Last night, Tumblr hosted a meet and greet close to their new digs at Legend Brewing Company. The event was packed full of people welcoming Tumblr to town.

MySpace Downsizes:

MySpace downsized by 47% this week.  500 some jobs out the door. As USA Today explained,

“The rapid rise and fall of MySpace underscores a classic cautionary tale in the tech industry: The high-flying startup that comes crashing down to Earth when the next big thing — in this case, Facebook — comes along.”

It appears that parent company NewsCorp may be looking to sell.  MySpace CEO Mike Jones put out a statement, which included “Today’s tough but necessary changes were taken in order to provide the company with a clear path for sustained growth and profitability.”

NewsIe In Beta Testing:

A new social media platform, NewsIe, launched (for beta testing only) this week. The concept: social news. Social news on Twitter and Facebook normally involves friends sharing news and blogs they’re interested in. With NewsIe, you choose the people you’re interested in and get news and blogs about them. You start by importing your Facebook, Twitter, and LinkedIn friends and selecting famous actors, musicians, politicians, and business people you’d like to follow. Then, NewsIe will provide real time news and blogs mentioning those people.

-Anna (@alucas9)

Dec
15

A Cool Idea, Born out of Social Media

by Feedback

Here in Richmond, the social community is all a-Twitter (see what we did there?) with buzz about the new Richmond Type Map. Local graphic designer Carrie Fleck spent more than 100 hours creating a map of our great city using nothing but letters.

A map of Richmond, made entirely from type.

She may have never done it, though, were it not for the online community: A Richmond Twitter user found a link to a typographic map of Chicago made by a company called Axis Maps, then shared it with the Richmond Twittersphere. Then the gauntlet was laid down: “Can someone make this for Richmond?”

Fleck saw the tweets and desire for Richmonders to have their own version. “I thought I’d give it a shot,” she said. The project has since received immense support from the local online community and regional advertising industry insiders.

The maps (which contain 533 layers of type for you design nerds) went on sale this week at www.RichmondTypeMap.com. They’re $40, with $5 going to local nonprofit group Art 180 for each print sold before Christmas. They are going fast.

“It was a huge undertaking and the attention to detail was enough to drive me insane,” Fleck said. “But I am super proud of how this turned out, and hope Richmonders feel the same way.”

At Feedback, we definitely do. We’ve already ordered a half dozen.

-Jeff (@jephkelley)

Dec
10

Anna’s Social Media Picks of the Week (12/10/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools and trends? If the answer is no, then you have come to the right place. I have searched the internets for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

New Facebook Profiles:

Facebook profiles got a makeover this week. Profiles now include a snapshot with a brief summary of who you are and recent photos. You also now have the option to highlight your interests, give a more complete picture of how you spend your time, as well as highlight your closest Facebook friends. For more information, click here.

Tumblr Took a Tumble:

This week, Tumblr went down for over 24 hours. Planned maintenance on Sunday unintentionally brought the entire network down. A very apologetic blog post from Tumblr staff stated “Frankly, keeping up with growth has presented more work than our small team was prepared for — with traffic now climbing more than 500M pageviews each month. But we are determined and focused on bringing our infrastructure well ahead of capacity as quickly as possible.”

Google’s Most Searched of 2010:

This week, Google released their Search Zeitgeist for 2010, which highlighted the most popular search terms during the year. So what did the world Google? As Mashable explained,

“Chatroulette, the iPad  and Justin Bieber were the three fastest-rising search terms in 2010; Twitter and Facebook also made the list, at numbers eight and 10, respectively.”

New search terms that made the list were Haiti, Chile, “earthquake”, Lady Gaga and the Gulf of Mexico Oil Spill. Other top searches included world cup, iPhone 4, and Olympics. For a full list, go here.

World Map of Social Networks – December 2010:

Vincenzo Cosenza’s latest world map of social networks is out. Trends for web traffic data from Alexa and Google during the month were mapped out. The map shows that Facebook is ever increasing in their dominance. Other social networks on the rise include LinkedIn and Twitter.

Meme of the Week:

(Note: I am including this because I am a geek about my town and who knows when the next viral video will come from #RVA.) What started as a local YouTube video has turned into a national viral video. Last weekend at a Christmas parade in Richmond, Virginia, a Rudolph float went down after being punctured by a stoplight. It is hilarious.. er.. I mean tragic. The video now has over 500,000 views, and has been featured on The Today Show, Jimmey Kimmel, Tosh.0, Perez Hilton, Metro, and more.

Oct
19

On Geolocation: Excerpt from GRID Magazine

by Feedback

From Richmond GRID (@richmondGrid), Autumn Issue:

Excerpt below from a feature on geolocation apps, popularity and more from Feedback, Inc’s Dean Browell (@dbrowell).


So who’s in your pocket these days – Foursquare, Gowalla, Yelp, Facebook Places, or other?  Why one over the other?

I’m partial to Foursquare, interested in ShopKick, find Yelp helpful and will try anything.  Just watching the landscape.

So what’s the deal with Facebook Places?  Plan to use it, screw it, or could you care less about those knuckleheads in Palo Alto.

It’s important to not get distracted by just the check-in aspect.  Geo-location and even Facebook Places‘ role in it will be just as important for what it does for any of the 500 million + average users who never check in but nevertheless ends up impacted by the check-in data of others, such as choosing a restaurant or hospital based on who has been there or seeking the testimonial of a friend who they’ve seen has been there.

Who do you hope prevails in the geo wars?

For Foursquare and all the more geo-dedicated apps, there’s a long and storied history of innovating specialists having a place in the discerning consumer’s mind.  Just ask Apple or the entire craft brewing industry.

If you were sitting in the captain’s chair over at Foursquare or Gowalla, what would you say to Zuck?

“You were supposed to just take Microsoft’s money.”

Read the full article here…

Find more Feedback thoughts on Geolocation here…

Sep
08

Feedback Announces New Client Wins, Year One, And More Team Members

by Feedback

Team embarking on new client work in Europe, Caribbean and a cross-country tour

RICHMOND, VA – When the clock strikes midnight on September 8, Feedback, a social media research and consulting group, will have completed a whirlwind first year that included two dozen new clients in 16 states, tripling the team size at the Richmond offices, acceptance into Worldwide Partners Inc. (the world’s largest owner-operated global agency network), and some of the biggest speaking engagements of the founders’ careers in a variety of industries.

Immediately after the 8th, Feedback embarks on a new year that includes clients in Europe, the Caribbean and South America, their second cross-country tour for a new national client, new office space and new employees.

Feedback is proud to announce a tremendously successful first year as well as the hiring of Jeff Kelley as Senior Experience Strategist, Brad Carr as Technology Specialist, and Brittney Trimmer as Experience Specialist. Kelley comes to Feedback from the public relations world, and previously served four years as a business and technology reporter with the Richmond Times-Dispatch. He is also the force behind the Richmond satire web magazine Tobacco Avenue.

“Our first year was not only full of crucial initial milestones, it completed many goals we had set for future years as well,” said Feedback CEO Jeff Thompson. “To take this from a glimmer to operating internationally in twelve months has been a fantastic journey, and we look forward to breaking more records in year two.”

Executive Vice President Dean Browell, who helped found Feedback with a PhD emphasizing generational differences online, added: “Hitting our philosophical goals were as important as hitting our financial ones. We have an incredible team of intelligent, creative people that work hard and play hard with the support of great partners and friends that do the same. Clients love that we love what we do, and that’s what you get when you combine results, expertise and passion.”

ABOUT US

Feedback, Inc has proudly differentiated itself with social media strategy formed from a research context, applying ethnographic research in the social space beyond simply Facebook and Twitter. A combination of high-level, research-informed strategies leading into expert implementation to complement and enhance marketing and PR efforts is why clients and agencies from around the world have contacted Feedback since it was formed in September 2009 by Jeff Thompson, Dean Browell and Experience Manager Anna Lucas. Because Feedback often operates behind the scenes, contact Feedback directly for client names we can share.

For more information, visit Feedback on the web at http://www.feedbackagency.com, on Twitter as @feedbackagency, on Facebook at http://www.facebook.com/feedbackfband by phone at (804) 893-3437.

###

Sep
03

Anna’s Social Media Picks of the Week (09/03/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Ping:

Apple had a big event on Wednesday, where they introduced Ping, a social network for music lovers. Ping allows you to follow friends and artists, have custom music recommendations based on your followers, and share concert details. You can access Ping by downloading iTunes 10, going into the iTunes store, and activating Ping. Read our blog ‘Social Network, Meet iTunes‘ to find out more.

Twitter Usage Up:

Twitter usage went up 33% from May to August. In August, Twitter processed over 2.64 billion Tweets. Twitter now has over 145 million registered users, and activity has more than doubled this year.

Chrome 6:

For Chrome’s two-year anniversary, they are introducing Google Chrome Version Six. Mashable describes it as “The Modern Browser,” Chrome 6 does indeed boast a number of improvements, but as with previous updates, the focus remains on speed and simplicity.” Download it here: http://www.google.com/chrome

If You Can’t Beat ‘em, Join ‘em?:

Once the leading social network, MySpace is now syncing up with Facebook. This week, MySpace announced that users can now sync status updates with Facebook. You can also sync status updates with Twitter. Even with this new development, with the introduction of Ping, Myspace has to wonder whether their last niche, music, will be compromised.

Spot Trot:

I am including a local social media pick this week  – this one derives from Richmond, Virginia. There are plenty of social media apps and tools being developed in Richmond, one of which is Spot Trot.  Created by Joel Erb, Spot Trot has a big music twist to it. The app offers a customized mobile platform to artists, which they build for their fans. Clients include Dave Matthews Band and Tim McGraw. Partners include Live Nation and Apple. You can follow them on Twitter at @spottrot.

-Anna (@alucas9)

Aug
18

Everything In Its Right Place? Facebook Places

by Feedback

Some things are simply inevitable.

The sun will come up.

Charles Barkley will say something unintentionally hilarious.

Facebook will emulate what it doesn’t buy.

On the latter point, Wednesday evening Facebook debuted Places. The premise and execution of Facebook Places is remarkably similar to the first two sentences anyone may use to describe any number of check-in applications: It’s a way to share your actual location with others online; it also allows you to observe where others have checked in. Where many other applications seek to go from that starter definition, be it MyTown with games, Foursquare with tips, Gowalla with stickers, or ShopKick with deals, Facebook has simply stopped limply (but maybe effectively) at the first point of entry.

There’s a few other tricks to Facebook Places, and the following video, dripping with a sincerity that suggests they have suddenly figured out something others haven’t, demonstrates them:

Also inevitable is that Walt Mossberg of the Wall Street Journal will be given a test run before most other humans. Unlike his usually predictably estatic review of Apple products (generally done in time for Steve Jobs to use an actual Mossberg quote as a part of his Keynote presentations), Walt was actually a bit matter-of-fact about Facebook Places. Not cold or harsh, just… well, “Meh” would probably be the most effusive meta-adjective I’d use.

This is because what may become the most short-term-advantageous thing about Places is what it does for others, including those other check-in services. The APIs that could come streaming out could hook into and help fuel the growth of any number of companies Facebook as threatened or tried to buy recently, several of whom (Gowalla, Foursquare and Yelp) actually appeared in some form on stage with Facebook for Places’ debut. And yes, businesses can claim their “Place” via a Page as we and others mused months ago.

And what about long-term? Well you can better believe Facebook didn’t debut this to merely dip a toe in. Cross-platform geo-location ads, sacks of data on visitations and total domination of the “place” space is clearly a mid-term goal. Actual quote from Zuckerberg: “…certainly you can imagine these things in the future.”

We have been recently musing on the concept of “place” (including, “How Location Could Change The Future of Pages” last March) insofar as the web toys with tying itself to real-world geographies and the inherent opportunity and fear laden in those watching this wrestling match happen. But one thing we’ve always said about Facebook — their nearest, truest competitor in a spiritual sense was never MySpace, but Windows. They want to be the start, constant and end of the web for many people — the entry point in. And for many, they are. So now marry location ontop of that and you can begin to see how powerful they could become for the general public. For and to the general public, I should say. Being in Facebook, as a valid location that people actually visit in real life as well as “Like” could become the equivalent of having your name and address in the phone book in the 80′s and being a store that’s in the Mall. You want to be “seen” there- and now you can, by friends who aren’t even nearby to see you.

This, of course, begs the privacy question. But if we rest for a moment and assume that this is about who you allow to see your location, we can hopefully still talk about “place” and Facebook’s role in it in a rational fashion. I could choose to not tell a single friend where I was on Facebook and still find it incredibly valuable to know that a restaurant I hear about in Richmond, VA called “Strange Matter” has been visited by several of my friends, I could reference it in a Status Update and get real recommendations of what to eat there and tips such as bringing your own quarters for the vintage arcade games. 3/4 of that scenario already happened pre-Places, but now I could potentially verify that it’s a cool place that several of my less chatty friends have also patronized recently. It becomes an early indicator for me in a single search, allowing me then to pursue more info through other means (Yelp reviews, call-outs for other recommendations on Twitter, etc.).

Facebook Places doesn’t change the game as much as it does solidify it, make it whole and, likely, make it ubiquitous. What it does more than really innovate is fire a cannon in a battle previously fought by slingshots as it brings its half-a-billion active audience into the check-in game. But don’t be distracted by the battle to see whose or what type of check-in system wins. Instead, start to look ahead, with us, at what this will mean for the intersection of real and web location in the years ahead.

-Dean (@dbrowell)

UPDATED August 19, 2010: Not that Facebook Places is available in #RVA just yet. #Fail #FacebookPlaces, #Fail.

One last note: Notice that Places logo? As TechCrunch points out: “It’s a 4. In a Square. Yeah.

Mar
09

Radio Free Feedback

by Feedback

Radio Free Feedback is Born!

Radio Free Feedback is our musical experiment, featuring musician friends, up-and-comers we can help highlight, observed acts of musical lunacy and more. We will occasionally feature musicians in our offices as well as out on the road, sometimes themed and sometimes just jamming. If you’re interested in being featured or hanging out, contact us through the info at the bottom of the page or click here.

Radio Free Feedback 1: Featuring Dave Tinney!

Thanks to everyone who tuned in live and in-person! The recorded show is in full below, check out and fan our Facebook Page for video clips, photos and more:

-Dean (@dbrowell) on behalf of the Feedback crew, old and new

Mar
03

New Clients On Stage: Feedback’s Client Roster & More

by Feedback

We’re beaming over here with new clients, super-interesting research and incredible partners lining up to make 2010 a banner year already. And over Twitter today we announced, “We can see clearly now, another new national client!”

Often people ask: “But Feedback, how come you don’t trumpet every new client or have a giant client list clearly displayed on your website?”

The answer is simple: It’s not about us. We generally don’t publicize our clients because often we are working behind the scenes. We have all sorts of relationships with agencies, firms, consultants and even a few direct clients. And while with some we are incredibly visible, in others we’re not. In our company’s life so far we have worked with a roster of national and international clients as well as firms of all shapes and sizes (located in major cities around the US as well as many here in our home state of Virginia). We have taken on many different industries such as healthcare, automotive, education, craft brewing, technology, incredibly localized communities and more. We’re able to share some names and will if you’re interested, just drop us an email (contact at feedbackagency.com) or call (804-893-3437). But for now we’ll just be us engaging with all of you on here  thankyouverymuch.

All that said, every now and then we’ll tease out some good vibes as we grow. The great thing is, this wasn’t even the only good news this week. We’d like to thank all of our amazing partners, friends, fans and followers as well as warn them: Hold onto your hats, you ain’t seen nothin’ yet.

-Dean (@dbrowell) on behalf of the Feedback crew, old and new