Aug
18

Everything In Its Right Place? Facebook Places

by Feedback

Some things are simply inevitable.

The sun will come up.

Charles Barkley will say something unintentionally hilarious.

Facebook will emulate what it doesn’t buy.

On the latter point, Wednesday evening Facebook debuted Places. The premise and execution of Facebook Places is remarkably similar to the first two sentences anyone may use to describe any number of check-in applications: It’s a way to share your actual location with others online; it also allows you to observe where others have checked in. Where many other applications seek to go from that starter definition, be it MyTown with games, Foursquare with tips, Gowalla with stickers, or ShopKick with deals, Facebook has simply stopped limply (but maybe effectively) at the first point of entry.

There’s a few other tricks to Facebook Places, and the following video, dripping with a sincerity that suggests they have suddenly figured out something others haven’t, demonstrates them:

Also inevitable is that Walt Mossberg of the Wall Street Journal will be given a test run before most other humans. Unlike his usually predictably estatic review of Apple products (generally done in time for Steve Jobs to use an actual Mossberg quote as a part of his Keynote presentations), Walt was actually a bit matter-of-fact about Facebook Places. Not cold or harsh, just… well, “Meh” would probably be the most effusive meta-adjective I’d use.

This is because what may become the most short-term-advantageous thing about Places is what it does for others, including those other check-in services. The APIs that could come streaming out could hook into and help fuel the growth of any number of companies Facebook as threatened or tried to buy recently, several of whom (Gowalla, Foursquare and Yelp) actually appeared in some form on stage with Facebook for Places’ debut. And yes, businesses can claim their “Place” via a Page as we and others mused months ago.

And what about long-term? Well you can better believe Facebook didn’t debut this to merely dip a toe in. Cross-platform geo-location ads, sacks of data on visitations and total domination of the “place” space is clearly a mid-term goal. Actual quote from Zuckerberg: “…certainly you can imagine these things in the future.”

We have been recently musing on the concept of “place” (including, “How Location Could Change The Future of Pages” last March) insofar as the web toys with tying itself to real-world geographies and the inherent opportunity and fear laden in those watching this wrestling match happen. But one thing we’ve always said about Facebook — their nearest, truest competitor in a spiritual sense was never MySpace, but Windows. They want to be the start, constant and end of the web for many people — the entry point in. And for many, they are. So now marry location ontop of that and you can begin to see how powerful they could become for the general public. For and to the general public, I should say. Being in Facebook, as a valid location that people actually visit in real life as well as “Like” could become the equivalent of having your name and address in the phone book in the 80′s and being a store that’s in the Mall. You want to be “seen” there- and now you can, by friends who aren’t even nearby to see you.

This, of course, begs the privacy question. But if we rest for a moment and assume that this is about who you allow to see your location, we can hopefully still talk about “place” and Facebook’s role in it in a rational fashion. I could choose to not tell a single friend where I was on Facebook and still find it incredibly valuable to know that a restaurant I hear about in Richmond, VA called “Strange Matter” has been visited by several of my friends, I could reference it in a Status Update and get real recommendations of what to eat there and tips such as bringing your own quarters for the vintage arcade games. 3/4 of that scenario already happened pre-Places, but now I could potentially verify that it’s a cool place that several of my less chatty friends have also patronized recently. It becomes an early indicator for me in a single search, allowing me then to pursue more info through other means (Yelp reviews, call-outs for other recommendations on Twitter, etc.).

Facebook Places doesn’t change the game as much as it does solidify it, make it whole and, likely, make it ubiquitous. What it does more than really innovate is fire a cannon in a battle previously fought by slingshots as it brings its half-a-billion active audience into the check-in game. But don’t be distracted by the battle to see whose or what type of check-in system wins. Instead, start to look ahead, with us, at what this will mean for the intersection of real and web location in the years ahead.

-Dean (@dbrowell)

UPDATED August 19, 2010: Not that Facebook Places is available in #RVA just yet. #Fail #FacebookPlaces, #Fail.

One last note: Notice that Places logo? As TechCrunch points out: “It’s a 4. In a Square. Yeah.

May
28

Top Tweets! Dean Riffs on Recent News

by Feedback

A few of the best stories this week, hand-picked by me (Dean) from our Twitter and Facebook feeds, with a dash of commentary. (Anna’s Picks will return next week!)

10 Things You Need To Know About the New Facebook Privacy Changes: http://bit.ly/cVvLoP
Can you imagine a company that makes physical products being able to backpedal this fast and publicly? No? Me neither. Check out the ever-helpful AllFacebook.com for tips on those new privacy controls.

The Half-Life Of A YouTube Video Is 6 Dayshttp://bit.ly/dkJUYO
Or: why you need to get that video up FAST.

Why Facebook Community Pages Are No Big Deal For Brands…Eventually:  http://bit.ly/cUEQNe
One of the single most perplexing things for brand managers right now is the sudden appearance of “Community Pages” – a weird cross between Wikipedia and a living Facebook Wall, these have cropped up for some but not all random subjects, brand names, employers and more. This article explains why over time they won’t be so confusing or important, but right now they’re causing consternation…

PA Becomes First State to Join Foursquarehttp://bit.ly/c7IjKq
You know you want the, “PA Retail Polka” Badge :)

Why BP Isn’t Fretting Over Its Twitter Impostorhttp://bit.ly/aEOmgv
While the comedic value is sometimes hit and miss, the fact it has been left alone is telling enough. Read why BP isn’t pulling the plug on a sarcastic rival PR horn.

We had an incredible time at the New England Society of Healthcare Communications this week in beautiful Stowe, VT. Feedback presented the keynote, moderated a panel on social media and New England hospitals, and gave a talk/discussion on generational differences. The NESHCo group is a great group of folks!

For those just joining us from that conference or others:

The gnome is watching you...

Feedback on Facebook (Facebook.com/FeedbackFB)
Where you’ll find  our active links, commentary, great discussions, photos, video and more on a daily (heck, hourly) basis… just click “Like” and you’re in!

Feedback on Twitter (@feedbackagency)
Twitterers can get their fix on our stream here, linking to great articles, thoughts and more!

And of course here on our blog and on YouTube (user: FeedbackVideos) you can catch Anna’s Social Media Picks of the Week.

Have a safe holiday weekend everyone!

-Dean (@dbrowell)

May
03

The Internet, Anthropology, Facebook as Training Wheels & More at ROFLcon II

by Feedback

We’ve returned from ROFLcon II (April 30 & May 1, 2010) and are eager to share all we learned with anyone who will listen…

Huge ideas abound and it was an incredibly helpful (and dare we say important) conference to witness. It was only the second time in two years they’d even held this exploration of internet culture, memes, academia and society at MIT. Anna (first-timer) and I (returning for round two) soaked up every minute of the packed two days. There’s so much to share, but we wanted to be sure to get some key themes in writing first:

  • The entire conference started out with Ethan Zuckerman’s (The Berkman Center for Internet and Society) brilliant “From Weird to Wide” primer on important philosophical questions about culture, the internet and memes. This included not only a bright debut of Kenyan’s first meme explosion, but also an important discussion of a significant point: Be an anthropologist, not a bouncer. In other words, embrace rather than exclude. It would set the tone for some interesting underpinnings for the rest of the conference
  • Apparently the rest of The Internet agrees that YouTube comments are the most ridiculous in the universe
  • Another giant point writ large: Know your history. There were many great moments in a variety of panels that included memes and networks old and new, but the overall one can’t be hyped enough: know where we’ve been. For example, the open community of Usenet, with its challenges, imperfections, sub-communities, stalwart user trust and very existence pre-AOL set the stage for one of the toughest but singularly important lessons of the entire conference…
  • “AOL” and “Training Wheels.” The Tweets heard round the world. As the very last panel at ROFLcon II tried to wrap its arms around the topic of “Mainstreaming the Web,” Ben Huh and Moot (from LOLcats and 4chan fame, respectively) deftly created a distinct separation between the open sub-communities that operate online (some anonymously) and those that allow for a mainstream audience to operate in a larger but closed system. With over 950 attendees, ROFLcon included employees from ominous internet giants such as Google and Mozilla, but as this panel pointed out, not a soul from Facebook (or none that would admit it). This lead to the single most Re-Tweeted line from the conference, uttered by Ben:

“Facebook has become like AOL, it’s like training wheels for the internet. It’s a safe place, except for your privacy.”

And thus what was once considered a fringe medium was correctly pegged as having moved into a mainstream culture controlled by a single corporation. We’ve been here before. With 400 million users, with meaningful proportions of diverse generations, races and cultures, Facebook is not unlike the closed system of AOL. This doesn’t make it right or wrong, but it does make it everywhere and closed – and drastically different from much of the sub-cultures brewing away contently in the rest of the web.

For Feedback one overriding point was clear: the social web hardly, barely begins and ends at the doors of Facebook and Twitter. Certainly a critical mass at those two giants means we must implement there to reach a large population of consumer. But even more importantly we must dive deep, see fewer obstacles and research even smarter and harder beyond these barriers into the sub-cultures that exist in the interest, cultural and geographic communities. There are enough self-proclaimed social media gods to take care of staring at Facebook and Twitter only. But it’s not unlike marveling only at a capital city and not noticing the swarms of people outside, down the roads, in other states, in other countries… The future of the net and community is not only also out there, it may indeed only be out there. Think I’m just being overly dramatic? Ask AOL.

More to come on some of our favorite moments by myself and Anna (@alucas9). We certainly had fun too and some photos are up on our Facebook Page right now. In the meantime be sure to check out her interview with Christian Lander of “Stuff White People Like” fame.

-Dean (@dbrowell)

Apr
28

Yelp’s a Poppin’

by Feedback

We’ve been talking a lot around the office about geo-location, reviews and ratings and how they influence a number of industries now and in the future. Yelp has been a big topic of discussion, with its gigantic critical mass (25 million a month and growing).  Yelp’s had some high-profile mentions in the press recently, and with good reason. Below are a couple of videos we’ve found interesting on what’s going on over at Yelp.

Here’s an explanation of Yelp’s new integration with Facebook:

And here’s a clip of Steve Jobs on Yelp as a part of iPhone app success:

Also be sure to catch the great blog by Search Engine Land on the implications on search, including Yelp, of Facebook’s recent announcements.

-Dean (@dbrowell)

P.S. We’ve been brainstorming the effect on other industries as well.  For example, what’s the Yelp of healthcare, if a review site on docs, procedures, clinics…gets that much traffic, going to do to the industry? Drop in virtually or in-person and brainstorm with us!

Apr
19

Are you a Fan of “Like” on Facebook? Hope so.

by Feedback

UPDATE:

Facebook has gone live with the changes:

FanBGone

Another interesting addition is the way they visually break out how many of your friends (assuming you’re logged in) “like” the Page as opposed to the complete total. For example, five of my friends like the band The Whigs:

Whigs

This is consistent with the way Facebook uses peer endorsement in advertising options, showing who else is attending, or “likes” an event or Page for an ad that is viewed.

UPDATE #2:

Looks like the new changes are turning on and off at random for some users as they roll them out. Expect them live for everyone shortly.

ORIGINAL POST:

Just for the record, it is NOT a big deal for the average person that Facebook will be shelving the term Fan as a signifier of a person’s relationship to a business, institution, product, services, etc. through Pages on Facebook.

Is it a big deal for the Pages themselves and the entities behind them? Let’s just say it’s not a negative thing.

For those with fervent actual fans, it may feel like a bit of a step down in loyalty, but frankly those people will show you allegiance in other more tangible ways such as engagement and financial commitment. It may be that you take the issue into your own hands by creating exclusive clubs within (through Groups) or outside to help separate the super-fans.

But for most administrators of a Facebook Page the change will be a welcome one. It reduces the level of affinity needed to want more information from, or express endorsement of. They rightly have seen how easily and voluminously users have taken to “Like” on the most minute of posts, so to extend that on a more macro level makes sense. And Pages will benefit – watch for a surge in “Likers Formally Known As Fans” (or, “Subscribers” as you’ll notice Facebook sometimes uses in certain contexts) once it goes into action and the process becomes the norm.

We were joking with “Fans” on our Facebook Page about the levels of commitment Facebook might employ (“hearts” or “admit you’re non-commitally fond of”) and truly we’re just talking about semantics here. When you add in the upcoming changes that could impact Pages due to Facebook’s location plans, you’ll further appreciate a low barrier of psychological entry for “Likes” over “Fandom” when someone is just casually passing by your location (I won’t be a fan of something I don’t know much about, but I can “Like” what you’re about and want to check you out more later).

-Dean (@dbrowell)

Mar
27

Your Brand & Business on Facebook: How Location Could Change the Future of Pages

by Feedback

Last week, Facebook teased out a few concepts and potential future policy changes, some of which were not even fully formed, in order to gauge reaction and presumably reduce public blowback whenever they do roll out. You can read the Facebook blog post by Facebook’s Deputy General Counsel (Michael Richter) here. Some of the changes were merely welcome tweaks, others far more significant tips of the hand for what’s coming.

There are some very big ideas, possibilities, and yes – alarm bells from a few of the announcements. Not the least of which was the possibility of sharing your data with select partners so when you leave Facebook, but visit a partner page that has Facebook integrated, that they could target ads to you. There’s a lot to chew on in that concept and if you can get past some of the more alarmist headlines you can try and see where they’re going with it. However, a single tip of the hand may signal how business owners and brand stewards may have their use of Pages dramatically changed in the future.

One of the more interesting nuggets came in a brief comment on Facebook’s location plans. Facebook has been open about exploring how geography intersects with the social graph and the possibility of creating their own check-in system or using existing ones such as Foursquare. Regardless of how they pull it off, the intention of the concept is becoming more clear, to the point of them admitting they’ve changed direction in how they would incorporate it:

The last time we updated the Privacy Policy, we included language describing a location feature we might build in the future. At that point, we thought the primary use would be to “add a location to something you post.” Now, we’ve got some different ideas that we think are even more exciting.

So, we’ve removed the old language and, instead added the concept of a “place” that could refer to a Page, such as one for a local restaurant. As we finalize the product, we look forward to providing more details, including new privacy controls.

Let’s explore that for a second and explain how that concept differs from what we currently see within Foursquare and Gowalla.

The assumption many (myself included) made when it came to Facebook getting into the check-in game was that its concern was purely focused on absorbing or controlling the user’s check-in habits and subsequently making this about user profiles (and possibly advertising interaction) and geographic location. One reason behind that is the relative slowness with which Facebook improves or changes the Facebook Pages experience – things just tend to happen first with the base user population, and then later features trickle to Pages.

But this statement signals something different entirely, suggesting that they have begun to think of check-in and Facebook’s role in it as a deliverer of nearby places. In other words, you are already a check-in fiend, what you really need is places to go, places nearby and places you may want to hear from later. Replace “places” with “Pages” and you begin to see what Facebook saw in their own system. Foursquare and Gowalla already connect with Facebook and therefore many users of those services already connect their location, even if they choose to not share it with friends, with the social network. What Facebook ostensibly realized was that with Pages they had an opportunity to leverage locations around a person. Set a Page as a single geographic location and suddenly you have markers on a map – virtual orange cones – that can be bumped into, seen nearby, “fanned” and whatnot.

What few have begun to ponder yet is how tying a single Facebook Page to a single location begins to radically change the foundation most businesses try to establish: Pages have typically been about Who and not Where. It’s easy to demonstrate, just think of the business with two offices – what location do you tie it to? Perhaps they will allow multiple “places” for a single Page, but I would not bet on that right out of the gate. Moreover, that would mean the experience would be limiting and not as geographically relevant or hyper-local (or less about community).

Pulling back to 30,000 feet, the frank assessment of where we are now is this: a brand has a Page. Rarely do we see the need (and at this moment most would always advise against it) to fracture a business into multiple Pages for several reasons, not the least of which is having to fracture your fan base or reveal how few fans might only feel an attachment to one location. We’ve been playing a power in numbers game.

While we’re talking about specifics of adding geo-location to Facebook, all we are truly doing is following the path we could see laid out a year ago as location became the next frontier for the social footprint. We’ve been saying for two years now that the user experience is becoming more about niche, and the most granular niche you can uniquely occupy is your physical location. It doesn’t take much to see how sites like Google could incorporate Facebook Pages into Maps, allowing you to browse Page content or become a fan from a coffee shop next door. Or how any geographically categorized list of Facebook Pages essentially becomes the Yellow Pages phone book of a new generation.

This new thinking, that a Page is a Place, creates interesting opportunities but does shift how businesses currently use Facebook. It means we will further refine our audiences and our messages. It means we may have to think in terms of general brand and specific location, building out new Pages for each location as necessary (and smart brands might want to start doing that sooner rather than later), building Pages for trade shows, consolidating Pages on Service and Product in order to focus on Place and more…

It means discussions had on our Pages will become even more localized and pertinent, which is a good thing. But for all of the potential it will mean businesses will have to pay more attention to Facebook. The garden we tend to is about to become bigger.

-Dean (@dbrowell)

Mar
09

Radio Free Feedback

by Feedback

Radio Free Feedback is Born!

Radio Free Feedback is our musical experiment, featuring musician friends, up-and-comers we can help highlight, observed acts of musical lunacy and more. We will occasionally feature musicians in our offices as well as out on the road, sometimes themed and sometimes just jamming. If you’re interested in being featured or hanging out, contact us through the info at the bottom of the page or click here.

Radio Free Feedback 1: Featuring Dave Tinney!

Thanks to everyone who tuned in live and in-person! The recorded show is in full below, check out and fan our Facebook Page for video clips, photos and more:

-Dean (@dbrowell) on behalf of the Feedback crew, old and new

Feb
24

The Millennials & Technology: Don’t (Completely) Believe The Hype

by Feedback

This article, “‘Millennials’ an always on, texting generation” and it’s subsequent sub-headline, “Technology’s role is key distinction for those born after 1980, report finds”  is worth the read, if you’re cautious of the hype. This article, and a few recent ones like it from USAToday and others, is on the money, but just because Millennial’s think technology is their defining trait doesn’t make it exactly so.

Every generation might arguably exclaim that technology in some way defines them, especially in eras following massive booms in industrial progress (cars, planes, plastics, microchips). What we need to be careful of is stopping the introspection there (and to be fair, it’s the rest of this article, from , “It’s Not Just About Gadgets” onward that does better service). It’s how Millennials USE technology and how it affects their perceptions and behavior that truly defines the unique traits. It’s not as though other generations aren’t utilizing the same technology. (Arguably, “technology” shouldn’t be the unique trait of a generation at age 25 unless that kid was born in a vat and their parents weren’t.) I know 30 and 40-something executives that are as much a slave to their Blackberry and iPhone as any teen is to their texting phone.

Also, be careful to note they say the Millennial is anyone born after 1980- that’s a huge 30-year swath… I’d say 1980-2000 and be cautious enough to note that there are some radically different concepts of authenticity and privacy among those being brought up now vs. those 30 years old right now.

-Dean (@dbrowell)

Feb
05

New Facebook Design: Where In The World Is…?

by Feedback

By now a large portion of Facebook users are seeing the new homepage redesign as it is slowly rolled out to everyone.

While it is cleaner and makes more productive use of the top bar (at the same time making it thinner) it tucks and tweaks some features. I won’t go as far as to say things have been made hard to reach, but rather placed in some locations that we’re not quite used to. In at least one instance I’ll point out though, one feature has been peculiarly hidden.

Here’s the new bar:

Note the icons now near the Facebook logo representing Friend Requests, Messages, and Notifications. (Try and look past the fact that the “Messages” icon is more reminiscent of what most iconography uses for “chat” functions.) These icons bring your Friend Requests and Inbox interaction to closer parity with Notifications, where a drop-down gives you a preview of what’s waiting for you and a red-number indicator of new items.

At all times you can still get “Home” and to your profile with the righthand links.

Right, but where did my “Friends” go?

This is a harder question to answer. In some ways, finding friends and seeing lists is simple, living in the lefthand column like this:

But very quickly those of you who use Friends Lists may notice that from here you can’t get to that page where your friends were all lined up next to your lists and you could easily edit who was in what lists, etc.

So, where is that page now? It’s accessible in the drop down on the upper right- under “Account.”

There you’ll find, “Edit Friends,” as well as all of your other preferences, settings, privacy options and more. Convenient that they are all grouped like that, but odd that I can do an awful lot with my friends as individuals and lists over on the left-hand except for access this one page.

Let’s look at that left-hand list again:

Some of these are redundant considering the same icons live in the top bar. But it looks like one big one is missing: where’s video?

Here it is:

It’s under… photos? This would be the most boneheaded navigation change in my opinion. As strange as the Apple/Mac reality that iTunes (a music program) plays video but iPhoto does not. Video needs its own icon. Period.

Strangely enough in this lefthand menu you can’t delete or move around every icon – only some of them. (I can get rid of Ads & Pages if I want, but not Games?)

All in all, most of the new changes make logical sense, but they’ll still take some getting used to.

-Dean (@dbrowell)

Jan
06

Social Media & The Mouse: Part 3 – The Fury of the Visit

by Feedback

A brief series on the creativity and innovation consumers are taking advantage of when vacationing at a resort such as Walt Disney World. Based on my own experiences in researching, testing and using the online culture of user-and-small-biz generated message boards and iPhone applications.  Parts 1 & 2 here.

The Trip

Life is often too fast to be too connected. We enjoyed ourselves at Disney, at the expense of what is usually a set of social media channels used for constant Twittering and updating. In this trip’s case I might light the occasional candle of an update midday, but for the most part my feeds were public ghost towns. Part of this was the plan to not broadcast we weren’t at home, but part of it was a conscious effort to not feel inclined to spend a vacation staring down at my iPhone.

One of my favorite photos, quickly taken with the iPhone from the Teacup ride at WDW

I still used my iPhone, primarily as a quick-camera and the occasional video-recorder as well as the hub for about a dozen apps. But it was infrequent use only and not as a reporting device. At night, well-after my daughter went to sleep, I plugged back into the online world to download photos and video and pick a few key shots to share with friends and family. I had created a designated Friends List on Facebook to share our vacation with only a select group, so that any photos uploaded to that album had a certain set of privacy filters applied. On the last day I lifted most of those filters so everyone could see the whole albums. But except for those evening excursions I stayed relatively disconnected.  Call it the joy of moderately unplugging.

Consumer Needs, Consumer Life

While there I was under the spell of the many iPhone apps I had, even as the potential for far more mobile interaction and engagement laid before me. There were so many applications I could have used if they existed: ones that used augmented reality to show me the best spots for parades, an app for tracking my Fast Passes, and what I really wanted from Disney: an app that let me browse the PhotoPass photos I had accumulated.

It’s not hard to daydream what could be with the technologies available to the general consumer right now. Using the new geolocation capabilities of Twitter there are certainly opportunities to interact “out loud” with people in the park. We should be encouraged to update our public albums and pass on deals to our wide networks while we’re on these trips. Bus routes, ride times, Disney Dining Plan tracking and any number of basic information.

Which I think is part of the frustrating reality for consumers at tourism destinations these days: they often arrive to find that they are farther advanced than the destinations themselves. While I saw plenty of people reading Kindles on the buses, kids with DSi’s and every family with at least one smartphone, there were tens of thousands of connected people all creating their own networks and realities despite the lack of interaction prompted by the destination itself. Their information never gets transferred past the networks that they themselves create. You can see how these entirely separate communities and spheres of influence have been able to flourish (like All Ears, DisBoards, DisneyDaddy blog, and others). The information available on these destinations and the related ephemera is completely splintered. And the base websites created by the destinations themselves are sometimes the last places we go. I don’t want to just see a restaurant’s menu, I want opinions on it. I don’t want to know a ride exists, I know that, I want the real tips they’d never tell me on the main website (such as targeting and point-grabbing tips for Toy Story Midway Mania). Many times during our trip I felt myself enjoying the destination but staying tethered to these kinds of communities because they exponentially enhanced my experience through shared experiences and decision making – something the destination wasn’t participating in. I was enjoying the destination despite itself.

I could have easily interacted with dozens of apps and sites and both read and written thousands of words in support, critique and chronicling my experience – and never once contributed to or interacted with the actual destination. That should scare destinations that aren’t participating in their consumers lives.

Does this mean the destination needs to get in the community-building business? Not necessarily. But knowing exactly how savvy your population is and at least matching it with features and awareness is an absolute must right now.

-Dean (@dbrowell)