Dec
27

The Value of ‘Like’

by Feedback

Software company Vitrue announced recently that a 1 million-strong Facebook fanbase for an organization’s page translates into at least $3.6 million in equivalent media over a year, based on impressions generated in the site’s news feed.

In other words, marketers can expect to pay $3.60 for one set of eyes on the foremost social network. Reports U.K.-based Marketing Magazine:

Criticism of the announcement was widespread and immediate, noting that impressions give no account of engagement. Vitrue chief executive Reggie Bradford countered that he was coming to that, and “shares”, “comments” and “likes” would feature in a subsequent study.

While it is sometimes difficult to measure ROI in social media, pointing to “Like” as an indicator of success is seen as a problem by many, including Feedback’s own Dean Browell, who was interviewed for the article. A “Like” may simply be someone entering a competition or seeing something intriguing on a company’s Facebook page – but it doesn’t necessarily mean that a person is instantly wedded to a brand.

The article continues:

The truly curious thing, according to Dean Browell, executive vice-president of US social media strategist Feedback, is that so many brands seem happy to unquestioningly reach for the large numbers – and the less nuanced, the better.

“There’s an unusual shift happening now,” says Browell. “At first, marketers were clamouring for very specific data they could hang their hat on as a reason to go into social. Now, you have brands doing social and being OK with not measuring it.

“They are in love with the ‘like’ and, unfortunately, many of them aren’t asking who these people are who ‘like’ them, and what is the quality of the ‘likes’ they are getting.”

While many top brands view an individual Like on Facebook as a huge value, a good social media and digital practice comes down to more than just numbers. With careful methodologies in place, a great deal of meaningful data should emerge from a brand’s presence online and its fanbase, giving a company insightful feedback on its customers and stakeholders. This is data that impacts marketing departments, sure, but also gives key information to sales teams and C-suites.

For more, check out the article, Social Media: The value of a Like here.

Nov
21

Feedback’s UK Expansion

by Feedback

We are pleased to officially announce our expansion into London. News about our new office is spreading, particularly among media in the United Kingdom. Here are a few excerpts from articles that Feedback UK has been featured in during the past few days:

The Drum

The London presence will be headed up by Feedback president and CEO Jeff Thompson and executive vice president Dean Browell Ph.D., alongside vice president Anna Lucas.

Mrweb

The team examines and analyzes online chat across relevant sectors, including clients’ own brands and their competitors, then uses Feedback’s proprietary ‘Human Filter’ service to deliver information and insight.

Promotional Marketing

The company has partnered with London-based integrated creative agency 23red to offer a full suite of communications services to customers. Both agencies are part of global network Worldwide Partners Inc. In its first two years Feedback has already helped UK and other European agencies win new business and worked with a variety of international clients.

Campaign Live/Brand Republic-

Thompson said: “At Feedback, we believe that social media is an accelerant to traditional media, and should not be an afterthought or seen as a frivolous must-have to keep up with technology. “This approach has delivered enormous success for our clients in the States and we look forward to bringing our strengths and creative solutions to our clients here in Europe.”

We look forward to growing in Europe and keeping our friends up to speed on our progress.

Sep
09

Anna’s Social Media Picks of the Week (September 9, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are the must-read social media articles of the week of September 4, 2011.

Read More »

Aug
30

A UK Article: What it really takes to be a social business

by Feedback

Feedback co-founder Dean Browell is featured in an article on UTalkMarketing.com, UK’s leading marketing website dedicated to client-side marketers. Dean shares his thoughts on what it really takes to be a social business. Read More »

Aug
18

Anna’s Social Media Picks of the Week (August 19, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are the must-read social media articles of the week of August 14, 2011. Read More »

Jul
29

Anna’s Social Media Picks of the Week (July 29, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are the top must-read social media articles of the week for July 24, 2011.

Read More »

May
16

The Bossman Cometh

by Feedback

As a social media company, at Feedback we notice two prevailing sentiments from corporate leadership.

No. 1: “We need to be on Twitter because [competitors’ names] are.”

No. 2: “I want to retire before I have to learn this crap.” Read More »

May
13

Anna’s Social Media Picks of the Week (May 13, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are the top 5 must-read social media articles of the week:
Read More »

May
06

Anna’s Social Media Picks of the Week (May 6, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are my top social media picks of the week.

Read More »

Apr
22

Anna’s Social Media Picks of the Week (04/22/11)

by Feedback

My top social media news picks for the week of April 17-23, 2011 Read More »