We are pleased to officially announce our expansion into London. News about our new office is spreading, particularly among media in the United Kingdom. Here are a few excerpts from articles that Feedback UK has been featured in during the past few days:
The Drum –
The London presence will be headed up by Feedback president and CEO Jeff Thompson and executive vice president Dean Browell Ph.D., alongside vice president Anna Lucas.
The team examines and analyzes online chat across relevant sectors, including clients’ own brands and their competitors, then uses Feedback’s proprietary ‘Human Filter’ service to deliver information and insight.
The company has partnered with London-based integrated creative agency 23red to offer a full suite of communications services to customers. Both agencies are part of global network Worldwide Partners Inc. In its first two years Feedback has already helped UK and other European agencies win new business and worked with a variety of international clients.
Thompson said: “At Feedback, we believe that social media is an accelerant to traditional media, and should not be an afterthought or seen as a frivolous must-have to keep up with technology. “This approach has delivered enormous success for our clients in the States and we look forward to bringing our strengths and creative solutions to our clients here in Europe.”
We look forward to growing in Europe and keeping our friends up to speed on our progress.

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The Value of ‘Like’
by FeedbackSoftware company Vitrue announced recently that a 1 million-strong Facebook fanbase for an organization’s page translates into at least $3.6 million in equivalent media over a year, based on impressions generated in the site’s news feed.
In other words, marketers can expect to pay $3.60 for one set of eyes on the foremost social network. Reports U.K.-based Marketing Magazine:
While it is sometimes difficult to measure ROI in social media, pointing to “Like” as an indicator of success is seen as a problem by many, including Feedback’s own Dean Browell, who was interviewed for the article. A “Like” may simply be someone entering a competition or seeing something intriguing on a company’s Facebook page – but it doesn’t necessarily mean that a person is instantly wedded to a brand.
The article continues:
While many top brands view an individual Like on Facebook as a huge value, a good social media and digital practice comes down to more than just numbers. With careful methodologies in place, a great deal of meaningful data should emerge from a brand’s presence online and its fanbase, giving a company insightful feedback on its customers and stakeholders. This is data that impacts marketing departments, sure, but also gives key information to sales teams and C-suites.
For more, check out the article, Social Media: The value of a Like here.