Mar
11

Anna’s Social Media Picks of the Week

by Feedback

My top social media news picks for the week of March 6, 2011:

Facebook Streaming Movies:

Warner Bros. is testing out streaming movies on Facebook with “The Dark Knight”. The movie rental costs users $3.00 (Facebook will receive 30% of revenues) and can be watched for 48 hours after purchase.  If the test goes well, we are likely to see more video streaming options on Facebook. Read More »

Feb
11

Anna’s Social Media Picks of the Week (02/11/11)

by Feedback

Facebook Page Updates:

Facebook has Upgraded Pages. The new page design looks similar to profile pages, with latest photos showcased and navigation links on the left (tabs have been done away with).  Other new admin features worth mentioning:

  • There is now a profanity blocklist, which you can set at none, medium, or strong. If you choose to use this feature, Facebook will block commonly reported profane words and phrases from posts or comments.
  • There is now a moderation blocklist, in which you select words you want to be blacklisted. If someone posts or comments with blacklisted words, the content will be marked as spam and hidden from the wall.
  • Page administrators will now be able to login to the page itself, which will allow them to comment on other Pages and profiles on behalf of the Page.
  • Admins can now get notifications when fans interact with a page or post.
  • You have the option to change your page category.

Facebook Ads:

Facebook has also upgraded their advertising options.  This week, Facebook rolled out a new kind of ad called sponsored stories, and updated their ads to allow for tab selection. Learn more:

  • Sponsored Stories
    • From Facebook: “Sponsored Stories are stories that your friends published into your News Feed. These show up on the right hand side of pages on Facebook. The types of stories that can be surfaced include: Page Likes, App interactions, Place check-ins and Page posts.”
  • Landing Tab Selection
    • If you are directing those who click on your ad to your Facebook Page, you can now select which tab you would like them to land on. You can now choose whether you would like visitors from the ad to land on the wall, information, a custom tab you have created, etc.

Book Reservations with Yelp:

Just in time for Valentine’s Day, you can now book dinner reservations through your Yelp app on your iPhone, iPad, or android phone. This is part of Yelp’s integration with Open Table, the real-time online reservation network. Yelp already integrated Open Table with their website, but making reservations will be even easier with the new app update.

Email Use Decreases:

You may not want to send your Valentine’s cards via email this year. A recent study by ComScore shows that email use is on the decline. From 2009 to 2010, overall email usage decreased by 8%. Email usage decreased 59% among 12-17 year olds, 1% among 18-24 year olds, 18% among 25-34 year olds, 8% among 35-44 year olds, and 12% among 45-54 year olds. Email usage actually increased in the older demographics, with a 22% increase among 55-64 year olds and a 28% increase among those 65 years or older.

Google for Weddings:

Also just in time for Valentine’s Day, Google has launched a page dedicated to weddings. As Mashable described it ,“The site is the latest attempt by Google to insinuate itself into consumers’ lifestyles.” Teaming up with renowned wedding planner Michelle Rago, they have created wedding specific templates in Google docs, Google Sites, and Picnik. Google wants this to be the place brides-to-be gather tips and tricks, create a wedding website, create save-the-date cards, and use tools to simplify wedding planning.

Getting hitched?
Google is hosting a wedding sweepstakes, where you can enter to with $25,000 and help from wedding planner Michelle Rago.

-Anna (@alucas9)

Feb
01

Blogging Ain’t Easy

by Feedback

If you want more responsibility with no extra pay, personal reward mixed with times of borderline mental breakdown, and the obligation to a living thing that would starve without you, have a kid.

Alternatively, you can start a blog.

The dime-a-dozen self-proclaimed social media experts found on every corner in America will suggest that companies dipping into the web for the first time start a blog. “It’ll increase search engine optimization,” they’ll tell you in fancy online terms, motioning for you to reach for your checkbook. They’ll say a blog will keep things fresh, and help establish you as an expert in your field.

And they are right. Blogging is, truly, a great way to do all of those things.

Blogging, however, is also one of the last recommendations I’d make to an organization desiring to move into interactive media (still, many companies will insist that they “must” have one). I’ve seen very few companies blog with success, and keep up with it over time. At most (and I have no statistics, just personal observation) a company blog has a life expectancy of between 1 year and 2.5 years, at most, before a precipitous decline in postings. Check out any small or mid-sized business’ website that has a blog, and you’re probably going to see posts that publish either once or twice every month, or ended publishing sometime in early 2010. It’s a digital law, much how the online comments section of a news site will almost always contain a reference to Hitler.

Blogs are also insanely hard to make popular. At this stage in the game, the major blogs have their followings (Mashable, TechCrunch), and whipping up a popular one has the same barrier to entry as starting up a new airline. It’ll take a lot of money, time, and maybe even some jet engines.

For a company (or person) that wants to start a successful blog, it is important to think – to really, really think – about what they are doing. A blog, in essence, is an electronic monster that will always be hungry for more content. And good content. And if the content well runs dry, the blog begins to starve and shed readers who likely won’t come back and find another blog that offers similar stuff.

Content is essential. As a matter of fact, the term “content” isn’t being stressed enough these days, as the industry focuses on platforms or social network advertising or mobility. None of this stuff can work without good content that people want. Everyone can draw, write, or take pictures, but not everyone is an artist, writer, or photographer. You must have these types of creative-minded people to manage a blog.

So how does an organization blog with success? Two tips. I’d offer more, but, well, I can’t give away all of my trade secrets.

1. Divvy up the responsibility. If you create an editorial calendar and divide posts among employees or managers, you have created something with multiple authors who only have to blog once a month, possibly less. You also create a chorus of different voices with unique perspectives and knowledge.

2. Build a content engine. If the organization has what I call a content engine, then a blog – or a website’s news section – is a great choice. One client we work with, a trade association, receives multiple press releases every day from its members, which are then turned into blog blurbs. That blog is now one of the leading sources of news in its industry, simply because news is being fed to it on a constant basis.

We’ve been hearing about the end of blogging for years. That’s likely because blogs are always dying, their owners simply running out of coal to shovel into the furnace. I’d imagine, though, that this time is different, as the rise of social networking and mobility has given way to content creation in a variety of different places, in real-time, and in shorter bursts of byte-size information. From Crain’s Chicago Business:

Some [bloggers] have simply switched to another blog-like medium, say, Twitter or Facebook. Others have faced unpleasant facts about blogging. It’s cheap to do but usually doesn’t pay. Having a platform may be fun at first, but building a following takes much more work than simply typing and posting.

And millions of them go virtually unnoticed, despite the occasional breakout sensation like the humorous “Stuff White People Like” and the Julia Child-inspired “The Julie/Julia Project.”

When “people see these, they say, ‘I can do that—it will be easy,’ “ says Raanan Bar-Cohen, vice-president of media services at San Francisco-based WordPress, which hosts 16.5 million blogs. “If you’re looking for fame and fortune, blogging has as good a chance as any medium,” he adds.

Well, perhaps it’s a better chance than winning the lottery.

-Jeff (@jephkelley)

Dec
30

New Year’s Social Media Picks of the Week

by Feedback

Wrapping up the year with a special edition of my social media picks of the week, centered around the best of 2010 and New Year’s Eve:

The Best Of…
The best tech, music and more from 2010

Best, Worst, and Surprise Tech of 2010:

Mashable came out with a list of the best win, flop, and surprise tech of 2010. The winner for 2010 was the iPad. The iPad proved to be a huge success; Apple sold over 8.5 million in 2010. Mashable chose Google Buzz as the biggest flop of 2010, and Groupon as the biggest surprise of 2010. Google Buzz, essentially a mesh of gmail and the status update, never took off. The deal a day service Groupon, on the other hand, is so popular it is now worth a reported $6 billion dollars (Oh, and did I mention, Google tried to buy Groupon…).

Best (i)Tunes of 2010:

What is the top music of 2010? According to iTunes, the top singles include Train, “Hey, Soul Sister,” Katy Perry, “California Gurls” (feat. Snoop Dogg), Eminem, “Love the Way You Lie” (feat. Rihanna), and Lady Antebellum, “Need You Now”. Best selling albums of 2010 included Eminem, Recovery, Lady Gaga, The Fame, Mumford & Sons, Sigh No More, and Jack Johnson, To the Sea. See full list here: http://bit.ly/haj6vf

More Best of Tech:

Other tech items that make my list include Microsoft Kinect, which is a controller free game console.1 million Kinect’s were sold in the first month. Also, the iPhone 4 turned out to be a huge hit in 2010, with HD photo capabilities, Facetime, and a multitouch display. What were your favorite technology items of 2010?

The Night Of…
Ensuring a fun-filled and connected New Years Eve.

Time Square Countdown:

Access Time Square from anywhere. The official time square ball holiday app counts down and shows footage of the ball drop. So for those who can’t make it to NYC for NYE, at least you don’t have to miss the show.

If you’re in Time Square on NYE and are the mayor of the Time Square Visitor Center by noon on NYE, you win 2 tickets to the official New Year’s Eve VIP Party. Details here.

SCVNGR+AE=4Charity:

If you are in Time Square for New Years Eve, you might like to know that SCVNGR is teaming up with America Eagle this New Years Eve. For every SCVNGR task you complete, SCVNGR/AE will donate $10 to Big Brothers Big Sisters.

Skal!:

IKEA has created the app, Skal!, which is a fun NYE toasting app. You pick your glass style and watch it fill with champagne. Clink glasses with the iPhone next to you and your contact information will be shared, and a snapshot photo will be taken of the cheers for you or your friend to post on Facebook or Twitter.

For the Kids:

Have kids? Jeff Kelley (@JephKelley) found this great website where you can set the time you want an animated ball to drop – be it 8pm, 9pm, 10pm, or 11pm. It even does the count down. So, change the clocks, put this website up, and the kids will think they’re staying up for the fun.

More To Come…
Looking forward to 2011

Is iPad 2 coming soon? When will Facebook update company pages (we’ve seen a sneak peek of what they’ll likely look like)? Will Verizon carry the iPhone in 2011? What new technology will we be introduced to at CES? With the ever-changing landscape of social media, I can’t wait to see what’s to come in 2011. Thanks for tuning into my picks of the week this year… exciting changes to come for my pick’s as well!  Happy New Year’s!

-Anna (@alucas9)

Dec
15

A Cool Idea, Born out of Social Media

by Feedback

Here in Richmond, the social community is all a-Twitter (see what we did there?) with buzz about the new Richmond Type Map. Local graphic designer Carrie Fleck spent more than 100 hours creating a map of our great city using nothing but letters.

A map of Richmond, made entirely from type.

She may have never done it, though, were it not for the online community: A Richmond Twitter user found a link to a typographic map of Chicago made by a company called Axis Maps, then shared it with the Richmond Twittersphere. Then the gauntlet was laid down: “Can someone make this for Richmond?”

Fleck saw the tweets and desire for Richmonders to have their own version. “I thought I’d give it a shot,” she said. The project has since received immense support from the local online community and regional advertising industry insiders.

The maps (which contain 533 layers of type for you design nerds) went on sale this week at www.RichmondTypeMap.com. They’re $40, with $5 going to local nonprofit group Art 180 for each print sold before Christmas. They are going fast.

“It was a huge undertaking and the attention to detail was enough to drive me insane,” Fleck said. “But I am super proud of how this turned out, and hope Richmonders feel the same way.”

At Feedback, we definitely do. We’ve already ordered a half dozen.

-Jeff (@jephkelley)

Nov
24

A Finger-Lickin’ Scholarship

by Feedback

What words come to mind when you think of KFC? “Fried chicken,” of course. “Double Down,” perhaps. What about “Social Media in Higher Education?”

KFC is offering a $20,000 college scholarship to a graduating high school senior who can produce the best tweet beginning with, “I should be a #KFCScholar because…” It’s a strategy that shows Col. Sanders’ commitment to education.

Each year, KFC gives away 75 student scholarships and this year, they are looking for the best tweet from a high school senior with a cumulative GPA of 2.75 (or higher). The best tweet will be selected based 40 percent on creativity, 30 percent on need and 30 percent drive.

We’re seeing about 100 tweets an hour with the hashtag #KFCScholar. For a ten-day contest, that equals to over 24,000 tweets. While I’m not a fan of the Double Down sandwhich (ick!), I’m thrilled with this brilliantly simple social media campaign. It engages the appropriate target audience, gives back to the community and promotes free marketing and advertising.

What more could a company ask for in terms of ROI… And what more could a high school senior ask for with an ROI of 140 characters for $20,000?

-Heather (@hmillar13)

Oct
29

Anna’s Social Media Picks of the Week (10/29/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Facebook Friendship Pages:
This week, Facebook is rolling out a feature called friendship pages, which pulls together common public wall posts, photos, comments, and events that two friends share. As Inside Facebook described, “users will be able to visit Friendship Pages by clicking links on wall posts, relationship feed stories, and under profile pictures, as long as they are friends with one of the people and have permission to view the other’s profile.”

When Are Facebook Users Most Active?
A study came out this week on when Facebook users are most active. The study, completed by Virtue, looked at Facebook post data from 2007 to 2010 to see when users were most active with companies. The study found that users were most active on weekdays at 11am, 3pm, and 8pm, with Wednesday 3pm being the most active time.

Gowalla Adds More Features:
Recently, Gowalla made the check-in service more interactive, with the addition of photos, comments, and local highlights. This week, Gowalla has added more features – including City Pages, Verified Businesses and Venues, and a Stamp Calendar. City Pages, right now in 30 locations, provides insights and maps of popular places and activities all on one page. With Verified venues, businesses can now claim their locations and make changes if needed, and finally, Gowalla is beginning to allow businesses to Create custom passport stamps.

Vote 4Square:
Election day is quickly approaching, and as an added incentive for voting, Foursquare has teamed up with Jess3 to display Foursquare check-ins in real-time at over 100,000 polling locations across the U.S. If you check-in, you will also receive a special election day badge. Make sure to include the hashtag #ivoted when you check-in to unlock the badge

Local App Developer of the Week:
This week, Feedback sat down to talk with Jeff Rock, founder of Mobelux, an iPhone app development company. They have created some very cool apps, such as Tumblr for iPhone, and worked with ihome, creating the award winning app ihome+sleep. Learn more at mobelux.com

-Anna (@alucas9)

Oct
20

Will Facebook Die?

by Feedback

Note: This is the first of many posts by the newest Feedbacker, Jeff Kelley.

Will Facebook die? It’s a question I get a lot. Perhaps because I’m a blogger and have a Twitter account and know cool techy tricks like how to turn off Google SafeSearch and I work for a company that makes its living doing work online, and therefore I’m supposed to know these things. Quite honestly, you’d be better off asking me if I’d one day like to own a grenade launcher, as I could give you a definitive answer: “Absolutely.”

Instagram is like Twitter for photos. Available on the iPhone.

But I do not possess such a weapon yet, and regarding Facebook’s death, all I have is an opinion. And my opinion is that Facebook will go away, and probably sometime in the next few years. But what will be left behind are the communities, concepts and connections that Facebook has created (all FarmVille farms will perish, though, hopefully by plague).

The problem for Facebook is that its best features – the features that are most widely used – are being copied and made better by other developers. You can go to places besides Facebook to talk to old friends, meet new ones, find upcoming events, discover new links, look at photos of folks, and – most importantly – stalk people you think are attractive. You just have to use multiple services to do it. Facebook is really the only place that people are going to do all that stuff in one place.

Tumblr, which many people don't realize has a very social backend.

We are fast approaching an era when people will be able to customize their online experience with a variety of social networking services instead of just one big one. To put it one way: You can shop at Walmart for everything, or take an extra few minutes and visit a bunch of cooler, smaller shops.

At Feedback, we’re already seeing signs of Facebook’s great unraveling. Know when bands become “too” popular? Even the original fans start to pull away. We’re looking at you, Dave Matthews Band.

If you cut past the movie reviews and privacy issues and research what’s being said about Facebook on a grassroots level, you’ll hear from serious web users who balk at Facebook for being too mainstream. That there are too many people on it. That there are an array of better services to use to network online. That there’s too much noise on Facebook. Complaints about grammar. About too much information. And enough with the baby pictures or photos of that giant new engagement ring.

RSVPhere is a cool events site that merges hard copy invites with the online world. It's also Richmond based.

Many people, while still keeping their Facebook accounts as a sort of abandoned online home (think MySpace three years ago), are turning to less-mainstream networking services such as Twitter, Tumblr or a mix of other apps and tools found on iPhones or Droids or BlackBerrys. Games made popular on Facebook because of the social aspects can now also be played on increasingly faster and better mobile devices, and with other people. Facebook’s Events feature (which has largely become an annoyance: “Come to my DJ party 12 states away!”) are made more personal and less obnoxious through Eventbrite or RSVPHere.com, the latter of which essentially allows you to create, for free, a little microblog for your event. People can RSVP through the site, and events stay a bit more private than they would on Facebook. Plus, it’s easy to use.

Paper.li turns links from your Twitter feed into a newspaper/blog-like format

You can share links and articles through a cool newspaper-like service called Paper.Li. A neat photo-sharing app for iPhone called Instagram is basically Twitter with pictures. Tumblr is the latest social media media darling. You can even add the location where you took the photo.

There are hundreds of these types of services. Many will fail. Some will not. And those are the ones that you will combine together as you desire, eventually bringing Facebook to its knees. That sentence was way too overly dramatic.

Facebook is already failing in some of its offerings. It may be too soon to call its Places location feature a dud, but Foursquare is doing a much better job of alerting burglars to empty homes.

You've probably gotten an invite from here before. of these invites before.

Now, enough hate on Facebook. Let’s be real: It’s a great thing. It’s fun. It has enormous use in the business world. It connects people to companies and brands to the masses. It’s a lead generator for everything to music to movies to news articles or those neat-o things on the Internet. Facebook has a long time to go before it’s gone, even by technology standards.

Whether Facebook is here to stay depends on how well it can respond to the growing market of individual services that can do the same things it does, and how people will use those services to create their own experiences. If that’s the case, Facebook may be to social media to what the Model-T was for the automobile.

-Jeff (@jeffkelleyrva, or @jephkelley for the lighter side)