Aug
18

Anna’s Social Media Picks of the Week (August 19, 2011)

by Feedback

The social space online changes rapidly. Feedback stays on top of emerging media news so you don’t have to. Here are the must-read social media articles of the week of August 14, 2011. Read More »

Oct
19

On Geolocation: Excerpt from GRID Magazine

by Feedback

From Richmond GRID (@richmondGrid), Autumn Issue:

Excerpt below from a feature on geolocation apps, popularity and more from Feedback, Inc’s Dean Browell (@dbrowell).


So who’s in your pocket these days – Foursquare, Gowalla, Yelp, Facebook Places, or other?  Why one over the other?

I’m partial to Foursquare, interested in ShopKick, find Yelp helpful and will try anything.  Just watching the landscape.

So what’s the deal with Facebook Places?  Plan to use it, screw it, or could you care less about those knuckleheads in Palo Alto.

It’s important to not get distracted by just the check-in aspect.  Geo-location and even Facebook Places‘ role in it will be just as important for what it does for any of the 500 million + average users who never check in but nevertheless ends up impacted by the check-in data of others, such as choosing a restaurant or hospital based on who has been there or seeking the testimonial of a friend who they’ve seen has been there.

Who do you hope prevails in the geo wars?

For Foursquare and all the more geo-dedicated apps, there’s a long and storied history of innovating specialists having a place in the discerning consumer’s mind.  Just ask Apple or the entire craft brewing industry.

If you were sitting in the captain’s chair over at Foursquare or Gowalla, what would you say to Zuck?

“You were supposed to just take Microsoft’s money.”

Read the full article here…

Find more Feedback thoughts on Geolocation here…

Sep
08

Feedback Announces New Client Wins, Year One, And More Team Members

by Feedback

Team embarking on new client work in Europe, Caribbean and a cross-country tour

RICHMOND, VA – When the clock strikes midnight on September 8, Feedback, a social media research and consulting group, will have completed a whirlwind first year that included two dozen new clients in 16 states, tripling the team size at the Richmond offices, acceptance into Worldwide Partners Inc. (the world’s largest owner-operated global agency network), and some of the biggest speaking engagements of the founders’ careers in a variety of industries.

Immediately after the 8th, Feedback embarks on a new year that includes clients in Europe, the Caribbean and South America, their second cross-country tour for a new national client, new office space and new employees.

Feedback is proud to announce a tremendously successful first year as well as the hiring of Jeff Kelley as Senior Experience Strategist, Brad Carr as Technology Specialist, and Brittney Trimmer as Experience Specialist. Kelley comes to Feedback from the public relations world, and previously served four years as a business and technology reporter with the Richmond Times-Dispatch. He is also the force behind the Richmond satire web magazine Tobacco Avenue.

“Our first year was not only full of crucial initial milestones, it completed many goals we had set for future years as well,” said Feedback CEO Jeff Thompson. “To take this from a glimmer to operating internationally in twelve months has been a fantastic journey, and we look forward to breaking more records in year two.”

Executive Vice President Dean Browell, who helped found Feedback with a PhD emphasizing generational differences online, added: “Hitting our philosophical goals were as important as hitting our financial ones. We have an incredible team of intelligent, creative people that work hard and play hard with the support of great partners and friends that do the same. Clients love that we love what we do, and that’s what you get when you combine results, expertise and passion.”

ABOUT US

Feedback, Inc has proudly differentiated itself with social media strategy formed from a research context, applying ethnographic research in the social space beyond simply Facebook and Twitter. A combination of high-level, research-informed strategies leading into expert implementation to complement and enhance marketing and PR efforts is why clients and agencies from around the world have contacted Feedback since it was formed in September 2009 by Jeff Thompson, Dean Browell and Experience Manager Anna Lucas. Because Feedback often operates behind the scenes, contact Feedback directly for client names we can share.

For more information, visit Feedback on the web at http://www.feedbackagency.com, on Twitter as @feedbackagency, on Facebook at http://www.facebook.com/feedbackfband by phone at (804) 893-3437.

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Sep
03

Anna’s Social Media Picks of the Week (09/03/10)

by Feedback

Do you have time to search the web everyday to find the newest social media tools? If the answer is no, then you have come to the right place. I have searched the World Wide Web for social media information all week, and stumbled upon a few favorites along the way. Here are my picks of the week:

Ping:

Apple had a big event on Wednesday, where they introduced Ping, a social network for music lovers. Ping allows you to follow friends and artists, have custom music recommendations based on your followers, and share concert details. You can access Ping by downloading iTunes 10, going into the iTunes store, and activating Ping. Read our blog ‘Social Network, Meet iTunes‘ to find out more.

Twitter Usage Up:

Twitter usage went up 33% from May to August. In August, Twitter processed over 2.64 billion Tweets. Twitter now has over 145 million registered users, and activity has more than doubled this year.

Chrome 6:

For Chrome’s two-year anniversary, they are introducing Google Chrome Version Six. Mashable describes it as “The Modern Browser,” Chrome 6 does indeed boast a number of improvements, but as with previous updates, the focus remains on speed and simplicity.” Download it here: http://www.google.com/chrome

If You Can’t Beat ‘em, Join ‘em?:

Once the leading social network, MySpace is now syncing up with Facebook. This week, MySpace announced that users can now sync status updates with Facebook. You can also sync status updates with Twitter. Even with this new development, with the introduction of Ping, Myspace has to wonder whether their last niche, music, will be compromised.

Spot Trot:

I am including a local social media pick this week  – this one derives from Richmond, Virginia. There are plenty of social media apps and tools being developed in Richmond, one of which is Spot Trot.  Created by Joel Erb, Spot Trot has a big music twist to it. The app offers a customized mobile platform to artists, which they build for their fans. Clients include Dave Matthews Band and Tim McGraw. Partners include Live Nation and Apple. You can follow them on Twitter at @spottrot.

-Anna (@alucas9)

Sep
01

Social Network, Meet iTunes

by Feedback

Casual Internet users, we apologize.  If you had difficulty accessing your favorite websites or email at approximately 1pm EST this afternoon, it was surely on account of the swarms of music geeks, Apple fans and tech aficionados (Feedbackers are required to be all three!), all huddled in front of their computer screens, anxiously awaiting the semi-annual revelations from our turtleneck-and-jeans wearing oracle of smart, stylish gadgetry, The Steve.  Among the many involuntary ‘oohs’ and ‘ahs’ over streamlined iPods, updated software packages and a revamped AppleTV, was an added feature to iTunes 10 that makes so much sense, we may instantly wonder how we ever lived without it. Get a load of Ping


Steve Jobs described it as ‘Facebook and Twitter, meet iTunes’.

The capabilities of Ping include:

  • Social music discovery: you can share music you’re listening to and see music your friends are listening to
  • Follow and be followed: you can follow, and be followed by, friends and artists
  • Share your thoughts and opinions
  • Custom song and album charts: See top 10 lists customized by what your followers are listening to
  • Over 17,000 concert listings: You can see upcoming concerts, and share concerts you are attending
  • Easy integration with the iPhone/iPod Touch
  • Available immediately

Our first thought? “Sorry, MySpace.  It was nice knowing you…”  Our second thought: Could anyone but Apple do this? Doubtful.  When you have over 160 million active accounts already using iTunes, it’s easy to see how this could catch on.  And before you cite Facebook’s half-billion users, consider that iTunes number doesn’t include the millions who download the software just as a music player/organizer/podcast feeder and never buy anything.

From the following screenshots, you can get a look at Ping, and see that it integrates seamlessly with the iPhone/iPod Touch.

The first screen shows an artist’s page, own-able by the performers themselves, which you can easily imagine would be a boon to the fan relations of all acts, big and especially small:

Next, the individual profile page, where you can share your musical taste with your friends and followers, even showing them what shows you’ll be going to.  This represents a tremendous opportunity, again for artists, but also for fan meetups and peer networking:

Finally, the ubiquitous “feed” page, where you see the most recent updates from the people you follow, what they’re listening to and what they’re buying:

Still think “how did we live without this?” is a bit hyperbolic?  Let us know your thoughts while we furiously refresh the iTunes download page.

- Thomas (@thomasmcdonald) & Anna (@alucas9)

Aug
16

A Note About MOG

by Feedback

MOG introduces the new MOG Music Network (announcement here). Bravo, MOG for not just redefining a music network online, but also showcasing CONTENT and writing. This is an important point many people forget in social media: it’s about content, comment and quality crowds. Better still if you can crowd-source, curate and promote great writing about your industry. A great lesson, writ large for MOG who has been doing interesting and relevant things for fans for years now.

For example, MOG began in June of 2005 but really hit its stride a year later as an actual social network built on fans and music. My first contact with it was a year later, at Bonnaroo, after which I started a profile and dutifully used the iTunes plug-in that took glimpses of my catalog of songs and my play counts and suggested people with similar interests, artists I didn’t have and critical and fan thought I might like. Instead of “follow” or “like” (now ubiquitous terms for socializing) MOG used a much more forceful and meaningful term for those you cared to read: “Trusted.” If someone visited my profile page, perhaps drawn by a blog post, my music list or any other number of custom lists I had created (at one point detailing all of the tour t-shirts I owned) than they would also see a list of the writer/music-blogger (“MOG’ers”) that I trusted. It was interesting to see how slavish our re-posting was between us. It really was about trust. I discovered more new music in my first year of using MOG than I had at nearly any other point in my life. And it was all music I would come to LOVE. I discovered Arcade Fire, NIN spinoff projects and more.

It was pretty incredible and way before it’s time. When I saw Twitter’s “Who To Follow” space debut earlier this month I thought it was a nice addition but part of me had to laugh– MOG had been doing that for four years and far more accurately.

So cheers to MOG, who may have lost me as a regular contributor (my profile is a bit of a misshapen ghost-town of 2007-8) but gained me as a fan of their other efforts such as their Pandora-like music service (app and all) and now their aggregation of the best music writing on the web.

We here at Feedback love music AND social media. It’s nice when we can get the chocolate in our peanut butter.

-Dean (@dbrowell)

Nov
30

Fixing Lenses: Tempering Our Analysis of Social Media

by Feedback

(Thoughts spun from the posts, “Study: males vs. females in social networks,” on Royal Pingdom and, “It’s Not Easy Being Popular. 77 Percent Of Facebook Fan Pages Have Under 1,000 Fans,” on TechCrunch.)

A couple of recent stories on social media stats got me thinking about how we’re often trying to apply traditional lenses to social media’s reality. It’s neither a good or bad thing, it just is, but we wrestle so much with those that promote social media too heavily for the sake of it (i.e. the dreaded “guru” speaking at a Holiday Inn near you) or those who seem to will its destruction because they just can’t stand it (the “traditionalist” – kind of a hipster for luddites). There’s no shortage of information and statistics in social media, but it’s the lens you apply that will tell you the most about how this data applies to your environment.

Boys vs. Girls

Royal Pingdom used Google’s Ad Planner to take a hard look at the gender breakdown in social networks. Their results aren’t entirely shocking, but there were a few nuggets.

“The social news sites Digg, Reddit and Slashdot have significantly more male users than female. The standout here is Slashdot which takes male geekdom to new heights with 82% male users.” – Royal Pingdom

They point out that if you remove those three social news sites (i.e. take out social news altogether) you end up with the number of females outnumbering males across the board in the major networks.

I was particularly surprised to see that LinkedIn was now dead even female-to-male, in a landscape once edging more male. The 60/40 rule for female to male on major networks stayed relatively true for the biggest of them, MySpace still maintaining a higher female-to-male than Facebook.

My two cents: While these stats are interesting, remember that this does not cover all social media. For the most part we’re only speaking of massive social networks designed for just that purpose: to provide an infrastructure for a large amount of associated and disassociated people. There are a few channels here dedicated to a subject (such as Last.fm’s music purposes) but it’s still a way for anyone to dive in and then self-select once inside to various groups. I stress this distinction because we have to be careful to only focus our efforts on the critical mass builders – particularly because that’s not always where the most passionate are. A nearly hidden message board run out of someone’s basement in Omaha might have 3,000 of your most ardent fans that can tell you more about your brand reputation and inform product development than the 400 “Fans” of your Facebook Page. Both elements are necessary and critical to understanding, interacting and studying the social media landscape.

Numbers Game

Which brings us to the TechCrunch article proclaiming, “77 Percent Of Facebook Fan Pages Have Under 1,000 Fans.” At first, as a headline, it grabs your attention and delivers a potentially damning comment on Facebook’s critical mass. But here’s where we need to first gut-check our reasoning for being surprised by the figure: what percent of all Facebook Fan Pages are major brands? Small businesses? Products (vs. manufacturers)? The sub-1,000 fans statistic is only powerful in the correct context.

The Sysomos study of 600,000 fan pages (see their original post here)  is incredibly interesting, although I suggest you strip away the TechCrunch focus on “fame” as the lens through which you view it. (TechCrunch even points out that “so-called celebrities only make up 7 percent of all fan pages” – so why are we looking at this from a fame angle?)

One of the biggest stunners for me is that out of the 600,000 Pages studied, “Facebook fan pages tend to be updated only once every 16 days” which I have to believe is a statistic skewed by those who don’t update at all.

My two cents: The surprise isn’t that a majority of Facebook Pages have fewer than 1,000 fans – look deeper into the Sysomos post:

“On average, a Facebook Page has 4,596 fans.” – Sysomos

Now THAT is pretty remarkable. Especially since that average Page comes from such an evenly-distributed set of categories*:

From Sysomos 2009 Facebook Page Study

From Sysomos 2009 Facebook Page Study

* NOTE: Facebook’s available categories are horrendous. They don’t even match up evenly based on national or local subsections and lump some industries in strangely (such as a national healthcare company being under “Health and Beauty” while on a local level there is a “Medical Service” choice- neither of which appear on the other list).

Another very interesting revelation is how social interaction begets more social interaction:

“Pages with more than one million fans have nearly three times as much owner-generated content as the average Facebook page. (Where ‘owner-generated content’ means things like photos, videos, and links posted by the page’s – Pages with more than one million fans have nearly 60 times as much fan-generated content (photos, videos) as the average Facebook page.” - Sysomos

The most important thing to take away from both of these studies is to at the very least look past the headlines. But on a much deeper level it hints at the power of a self-selecting group of people. Whether it’s on Facebook or on an obscure message board, we have to find out where the interaction lies in order to learn from it. What I would really like to see is the Facebook Page data on number of fans and interactivity crossed with the age of the Pages – who has retained their Fans, their brand families, their second-time-shoppers.

There is no shortage of data, but be careful to not get caught up in the easiest zeroes and ones (or clever headlines) and apply your own filter. Not for the sake of generating more Pages or work for your social media team, but for the sake of learning more about your once and future fans and how you can best take care of their health and yours.

-Dean (@dbrowell)