Apr
09

Facebook: ‘We Bought A Social Network’

by Feedback

The technology news out today is bigtime: Instagram is being bought by Facebook for $1 billion in cash and stock, the Big Man announced today. It’s a development that has people (including us) wincing at what could become of the fun and simple photo-sharing service for iPhone and, as of last week, Android.

We wince only because Facebook and big companies before it have consistently proven their wonderful ability to run the companies they buy into the ground or shut them down and integrate the technologies into their own platforms.

But should we expect the same this go-’round?

This acquisition is the most notable one in the world of social media since Google bought YouTube for $1.65 billion, and YouTube is still around much like it was before the acquisition: independent and potentially even better than before, just part of the Google family of products.

We’d hope (and it would seem) that the Facebook-Instagram deal mirrors that of Google-YouTube. According to the post on Zuckerberg’s page, the company understands that it can destroy Instagram if it’s not careful:

“…we need to be mindful about keeping and building on Instagram’s strengths and features rather than just trying to integrate everything into Facebook. That’s why we’re committed to building and growing Instagram independently. Millions of people around the world love the Instagram app and the brand associated with it, and our goal is to help spread this app and brand to even more people.”

So, to that end, some thoughts on what could become of both sides:

- Instagram isn’t going anywhere anytime soon. Facebook is well aware that it has the ability and power to stupidly ruin a good thing, and it doesn’t want to do that. Instagram founder Kevin Systrom reiterates this message, too.

- Facebook users will probably get Instagram filters and better editing features at some point, so prepare to see more pictures of your friend’s kids, only with various filters and blurry parts.

- This could mean the first real domino in Facebook rolling out tags for photos, giving the standardization of tagging huge legs for the future.

- You have to wonder if the Instagram “Heart” will become a Facebook “Thumbs up.”

- Facebook is already the No. 1 photo upload site on the Internet, and this purchase will only strengthen its position there over rivals such as Google+. This could potentially hurt Twitter, too, though Instagram allows for sharing on that site and will continue to do so. Too early to tell.

- It could also mean a death blow to Flickr, which, while popular with photographers, you hear less and less of over time. It’s just not as social and doesn’t have the traffic or mobile friendliness. (And there are other services besides Flickr, as well.)

- It’s likely any real significant development from this won’t be visible for a year or more, but you may see some early tweaks to image sharing on both sides in the first six months.

More than likely, the most notable change to Instagram will be for the founders themselves, who are joining Facebook under terms of the deal: After two years out on their own, they now have bosses.

Nov
08

+, or -?

by Feedback

Yeah, we started one of the new Google+ “Pages” for our company. But we have no idea what we’re going to do with it, how we’re going to use it, if we’re going to use it, or why, really, we even chose to make one. We aren’t recommending any company or organization bother with a Google+ Page at this point, but it felt like something we had to do just because.

This week Google introduced Pages for its “+” service, allowing brands big and small to join the social networking community and interact with the advertised 40 million people there. Many of those, however, aren’t major users, and are just sitting there, dormant, because they got an invite a few months back when this whole shindig began.

For now, we’ve largely written off Google+ after an initial wave of excitement. To be sure, there are some people there who have kept up with it over the past few months. And they may turn out to be a great social network’s pioneers. But for us, and for most, G+ is just too close to Facebook, which went through its own set of great changes and essentially introduced many of the same features that Google+ considered its own – the stuff that would set it apart.

The features on Google+ today are really no different than the things you can do on Facebook, where 800 million of your friends and enemies are already located.

So, back to Pages. If you know how they work on Facebook, G+’s are largely the same, with a few minor tweaks:

- Businesses and brands can update and share information with their “fans,” which are simply in an organization’s “Circle” on Google+. Pages can’t add people to Google+ Circles, just as Pages can’t add people as friends on Facebook. You can also “Like” a page, but not subscribe to it, by hitting Google’s becoming-more-famous +1 button on the Page.

- You cannot run contests or sweepstakes on a G+ Page. You can link out to them, but you can’t host them on Google.

- When you hit the “+” sign  in the Google search bar followed by the name of a business or group, and that business or group has a Page, you’ll be able to add that Page to your Circles.

Where Google+ may shine with its social products – eventually, and only “maybe, if it succeeds” – is on search. Anything you put on a G+ site – be it your personal profile or your company’s Page – will begin to show up in search rankings. And that could be cool, particularly for those small brands that are trying anything to get their name out.

But still, with very few actually using Google+ and still loyal to the old standbys that we all know and use, that day is likely far off. If ever.

And so, we’ll continue to maybe, someday, actually get around to testing out our G+ page.

-Jeff (@jephkelley)

Sep
23

Facebook, Redefined

by Feedback

We’re not going to lie. The social network was starting to bore some of us.

Such a case of Facebook fatigue is not a good place to be when your core business is online media. But if we were tired, it was obvious other people were, too. We began rethinking future digital strategies: would Facebook continue to be the place to be? If its usage among the masses slows, what will replace it?

As it turns out, Facebook was replaced this week by a brand new Facebook that brought with it the introduction of a new home page and an extraordinary overhaul to profiles called Timeline. And in an instant, the magic of Facebook returned.

In short, here are the features, and what we think of them.

Profile becomes Timeline. Essentially, the old profile turns into a timeline of your life. You’ll see status updates you made years ago, comments people made about you, and your life history – for better or worse – laid out before you. You can even go back and add more content from your past, all the way to birth. Cool video of Timeline here. Timelines launch Sept. 29 to the public.

Liking and Verbing. You can still Like stuff, but you’ll also be able to do stuff. Anything. Developers will ow be able to “Eat” something, “Watch” something, “Play” something.

Ticker and News Feed. Smaller news items go to the ticker, a sort of news feed inside the news feed in the top right corner. Status updates and photos stay in the main News Feed.

These changes have us supremely excited in Facebook again, and thinking about how it will work in the future for people and companies. With Verbs (called “Facebook Gestures”), instead of “Liking” a movie, you’ll say you “watched” or “are watching” a movie. It’s a whole new way of interacting with audiences.

The update also has us thinking, for the first time in a long time, about Facebook applications. Facebook Apps now have the potential of competing with the iTunes app model. Facebook’s apps were once clunky add-ons to the service that had been marginalized out of existence, but now, they look to feature prominently in the new Ticker. The apps are what will bring on the Verb’ing of Facebook and these more significant connections. In fact, we’re more inclined to recommend apps now than just simple Facebook Tabs on a company’s page because the latter is just a splash page, whereas the apps are true branded engagement. Just like iPhone (or Droid or BlackBerry) apps, simple but significant features work best, especially given the new Verb environment.

As for the Timeline, where to begin. When you make the switch, prepare to take at least an hour looking at your life. It’s amazing. You may find yourself going total Eternal Sunshine of the Spotless Mind on your profile, deleting status updates from exes or erasing opinions you may have had years ago but view differently today. It’s a bizarre but ultimately superb update to Facebook. Timelines will usher in a whole new era about Identity, the Internet, human behavior, and personal history.

What’s more, company pages will likely convert to the Timeline at some point, so companies should start preparing for that.

Facebook is new again, and has proven that it is truly an innovator and not a passing fad. This update just bought the company several more years as the reigning champion of online communities.

- Dean (@dbrowell) and Jeff (@jephkelley)

Apr
27

Instagram-plification

by Feedback

Few social services have risen as quickly to the level of Instagram, the photo sharing app for iPhone (and Android at some point) that has grown to more than 3 million users in the seven months of its existence.

Read More »

Nov
19

The Not-So-Public Path

by Feedback

A screen shot of Path's iPhone app

Up-and-coming social network Path has been getting quite a bit of buzz lately for its user-friend limits and its closed nature. The premise is fairly simple: take a photo, tag it in at least one of three categories named “People”, “Place”, and “Thing” and share it with up to 50 friends, but no more.

Path aims to simplify tagging images by the use of auto-complete for all three of its fields. Whether suggesting what you’re about to type in the Things field, auto-completing names for the People field or listing local venues based on your GPS, Path attempts to take the guess work out of what to post with your photo, by simply stating the facts.

The limit will have users who are savvy with social networking shocked for a moment, but the minimalistic design and function of the app and the website make Path a concise, easy-to-use network.

— Brad (@bcarr)

Oct
20

Will Facebook Die?

by Feedback

Note: This is the first of many posts by the newest Feedbacker, Jeff Kelley.

Will Facebook die? It’s a question I get a lot. Perhaps because I’m a blogger and have a Twitter account and know cool techy tricks like how to turn off Google SafeSearch and I work for a company that makes its living doing work online, and therefore I’m supposed to know these things. Quite honestly, you’d be better off asking me if I’d one day like to own a grenade launcher, as I could give you a definitive answer: “Absolutely.”

Instagram is like Twitter for photos. Available on the iPhone.

But I do not possess such a weapon yet, and regarding Facebook’s death, all I have is an opinion. And my opinion is that Facebook will go away, and probably sometime in the next few years. But what will be left behind are the communities, concepts and connections that Facebook has created (all FarmVille farms will perish, though, hopefully by plague).

The problem for Facebook is that its best features – the features that are most widely used – are being copied and made better by other developers. You can go to places besides Facebook to talk to old friends, meet new ones, find upcoming events, discover new links, look at photos of folks, and – most importantly – stalk people you think are attractive. You just have to use multiple services to do it. Facebook is really the only place that people are going to do all that stuff in one place.

Tumblr, which many people don't realize has a very social backend.

We are fast approaching an era when people will be able to customize their online experience with a variety of social networking services instead of just one big one. To put it one way: You can shop at Walmart for everything, or take an extra few minutes and visit a bunch of cooler, smaller shops.

At Feedback, we’re already seeing signs of Facebook’s great unraveling. Know when bands become “too” popular? Even the original fans start to pull away. We’re looking at you, Dave Matthews Band.

If you cut past the movie reviews and privacy issues and research what’s being said about Facebook on a grassroots level, you’ll hear from serious web users who balk at Facebook for being too mainstream. That there are too many people on it. That there are an array of better services to use to network online. That there’s too much noise on Facebook. Complaints about grammar. About too much information. And enough with the baby pictures or photos of that giant new engagement ring.

RSVPhere is a cool events site that merges hard copy invites with the online world. It's also Richmond based.

Many people, while still keeping their Facebook accounts as a sort of abandoned online home (think MySpace three years ago), are turning to less-mainstream networking services such as Twitter, Tumblr or a mix of other apps and tools found on iPhones or Droids or BlackBerrys. Games made popular on Facebook because of the social aspects can now also be played on increasingly faster and better mobile devices, and with other people. Facebook’s Events feature (which has largely become an annoyance: “Come to my DJ party 12 states away!”) are made more personal and less obnoxious through Eventbrite or RSVPHere.com, the latter of which essentially allows you to create, for free, a little microblog for your event. People can RSVP through the site, and events stay a bit more private than they would on Facebook. Plus, it’s easy to use.

Paper.li turns links from your Twitter feed into a newspaper/blog-like format

You can share links and articles through a cool newspaper-like service called Paper.Li. A neat photo-sharing app for iPhone called Instagram is basically Twitter with pictures. Tumblr is the latest social media media darling. You can even add the location where you took the photo.

There are hundreds of these types of services. Many will fail. Some will not. And those are the ones that you will combine together as you desire, eventually bringing Facebook to its knees. That sentence was way too overly dramatic.

Facebook is already failing in some of its offerings. It may be too soon to call its Places location feature a dud, but Foursquare is doing a much better job of alerting burglars to empty homes.

You've probably gotten an invite from here before. of these invites before.

Now, enough hate on Facebook. Let’s be real: It’s a great thing. It’s fun. It has enormous use in the business world. It connects people to companies and brands to the masses. It’s a lead generator for everything to music to movies to news articles or those neat-o things on the Internet. Facebook has a long time to go before it’s gone, even by technology standards.

Whether Facebook is here to stay depends on how well it can respond to the growing market of individual services that can do the same things it does, and how people will use those services to create their own experiences. If that’s the case, Facebook may be to social media to what the Model-T was for the automobile.

-Jeff (@jeffkelleyrva, or @jephkelley for the lighter side)