Feb
13

Could Pinterest Knock Facebook Off Its Perch?

by Feedback

Lately, Pinterest seems to put the “P” in popular. The social network is on fire, and if you’ve seen the latest stats on the virtual pinboard you should know why. Natalie Brandweiner of MyCustomer.com shared that “According to Compete, the number of Pinterest’s unique visitors increased by 429% from September to December 2011 to reach 7.21m users and research by Shareaholic indicated the site has overtaken Google+, YouTube and LinkedIn for site referrals, generating 3.6% of referred traffic from January.”

Even as recently as this weekend Techcrunch reported that Pinterest has over 10.4 million registered users, 9 million monthly Facebook-connected users, and 2 million daily Facebook users. (It is important to keep in mind that some of these stats are still speculation or determined through number of Likes on Facebook so are not true active user stats, yet.)

Okay, so we know that Pinterest is popular. But the question is, just how groundbreaking will it be? Dean Browell, PhD and EVP at Feedback, tackles that question in the UK’s MyCustomer.com:

Brandweiner writes, “With Pinterest’s more personalised approach for brands – particularly retailers – and growing popularity, how does the network fare against Facebook and could we have finally found a social platform to knock it off its perch?

Dean Browell from Feedback doesn’t think so. “There’s no way Pinterest will kill Facebook – it just isn’t the same network so can’t replace it,” he concludes. “But it can influence it. I think Pinterest will become and stay popular, in the vein of Tumblr with the possibilities of Twitter.”

So there you have it. It doesn’t look like the interest with Pinterest is going to wane anytime soon. My interest, however, is now more focused on how its success is going to influence the leading social networks.

-Anna (@alucas9)

Nov
07

In The News For Social Brews

by Feedback

Beer tastes even better if you’ve got a nice piece of technology to go along with it.

Craft brewers are starting to take to mobile apps and the web to get their message out and strengthen the worldwide community of good beer drinkers. This trend was covered in a recent article on Sparksheet, the moral of the story being:

Whether it’s through Facebook pages, check-in apps or hashtags, craft brewers are giving macro-produced beers – and their marketing whiz kids – a run for their money. Most craft brewers live by a simple motto: No crap on tap. And now they’re bringing that philosophy to the digital marketing space.

Craft beer has a soft spot in Feedback’s heart, so much that one of our own, Dean, is regularly called on to speak at the annual Craft Brewers Conference. This got Dean quoted in the Sparksheet article, though, knowing the writer also helped.

Dean Browell, Executive Vice President of Feedback Agency, a social media consultancy based in Richmond, Virginia and London, England, has been a longtime friend to the beer community and counts a growing number of impressive keynotes under his belt at the annual Craft Brewers Conference.

“Craft beer is a source of experimentation and taste that lends itself to discussion, exploration and more,” says Browell, whose PhD thesis focused on generational differences and online technologies. “It’s one of those drinks that sparks conversation and practically requires you to drink with others, daring interaction.”

Thanks to writer Paul Spicer for thinking of us. Shoot us a line at feedbackoffices[at]feedbackagency.com if you’re looking for beer recs, and be sure to reach out to us on all those craft brewer social networks.

Sep
15

Now Taking Subscriptions

by Feedback

The word “subscribe” is about to enter your daily vernacular with the addition of a new feature on Facebook that will allow users to better personalize their online experience.

Facebook has unveiled – in an attempt to curb the growth and keep up with features of Twitter, Google+ and others like it – a feature called “Subscribe,” which will allow Facebook users to, well, subscribe to the news of others. You’ll be able to begin hand-picking the content you want to view on your wall, thus fine-tuning the Facebook experience to your liking instead of having to see the somewhat random mess of updates from an array of people.

Subscribe is completely optional; if you don’t use it, Facebook will continue to run as it always does.

But for those who choose to use Subscribe, the benefits could be many. Like Twitter, instead of “friending” a celebrity or someone you’re really not friends with but are otherwise interested in, Subscribing will let you simply follow their updates (provided the person allows subscribers) without getting all their personal details. Subscribe means that popular or up-and-coming performers, writers, singers or comedians will see their stars shine a bit brighter. Self-proclaimed social media gurus will begin to measure their self-worth on the number of Subscribers they have. And you may find yourself with people you truly don’t know who are interested in what you have to share.

Subscribing may be the answer to keeping people on Facebook while tightening the experience to meet the demands of what people are looking for in today’s social networks: greater control, a more personalized experience, and a reason to stay at Facebook instead of another service: the people.

Facebook, unlike the rash of other services available, already has the critical mass. Yet if you take the pulse of savvy web users and even everyday Facebook users, you’ll hear stories of Facebook fatigue, the desire for more control over content, the need for privacy, or simply that they’ve done everything they can do on the site and are moving on. And while it is still growing, that growth is perhaps slowing (even dropping by 6 million users in May, Inside Facebook reports). It’s no death knell, but it could be telling.

For these reasons, we’re seeing more niche, focused communities pop up on Twitter, Tumblr, Instagram, Path and other platforms. They are more private, and the people on them more difficult to find.

This “privitization” of social networks is a trend we’ve been watching closely. And Facebook is about to board this train in a big way.

Not all of this is new, revolutionary or mind-blowing. But Facebook Subscribe is a bit of a mind-blower when you apply what this is and does to the masses of the social network, the paradigms in play in digital media, and the ever-increasing complexity of the modern identity.

Does it mean everyone will use and understand Subscribing right out of the gate? No, but its very existence is a product of some other trends and thoughts. For months (which is how we count technology time) people have been organizing their lives into separate places: Twitter for public thoughts, Tumblr as an extension of that community or to share personal interests with others, photo-sharing apps like Path or Instagram to share slice-of-life pictures and video.

Up until now, Facebook wasn’t really adequate in separating content as well as simple privacy. But with Subscribing, now even the non-savvy can start stratifying in new ways. People will share more, and less. Lives will take new shapes to certain people. And therefore, so will identities.

The layers of social soil just got more interesting for your garden.

Aug
17

7+ Weeks Later

by Feedback

Seven weeks have passed since Google announced its innovation in the way that Internet users interact with one another. So how is Google+ doing? Ten million sign-ups in two weeks and 25 million accepted invitations after four weeks might be easily taken as a signal that when the service opens up (as it’s still in beta), it could be a force to be reckoned with.

I’m not so sure.

Let’s be clear: the design and the implementation of the service is a sight for sore eyes. It reminds me of how Facebook’s simplicity used to be king, mixed in with a bit of what Twitter would probably like to see in regards to media (photos, links, video) integration.

You have to admit, though, that the initial wave of buzz (puns intended) around Google+ has dropped off significantly, and more criticisms have taken a siege position on the service. Some of the attacks on Google’s handling of its real name policy (you can’t use a name that isn’t your legal name) might be well-founded, but other attacks such as the lack of brand or company support are petty enough that there’s a negative spotlight put onto this aspiring network.

While Google has yet to release an acceptable way for businesses to get onto the network, “social media experts” have moved straight to trashing the company for its short-sightedness while forgetting why social networks such as Facebook and Twitter originally did so well: they were ad-free networks of real people.

Twitter might not have had the cleanest of records when it came to spammers a few years back, but I’ve always thought of Facebook as a network of real people. Quora, the upcoming question-and-answer network, is one of the most recent networks that seems to be requiring a real name in order to participate, yet there’s no backlash there.

Google+’s addition of games to its social network is another cause for concern for people that were planning on using it as a pseudo-professional network. Sure, the privacy controls allow you to tweak how posts appear to other users, but if your profile is completely empty, how open are you with your profile? Isn’t the point of Google+ to be honest about yourself for the sake of search results?

Did I just give something away?

Google+ is an experience in the openness of a social network for Google’s search results’ sake. It is, fundamentally, all about search. G+ is an experience that’s still in testing and one that is still evolving, and yet for all the negative press that Google+ is getting, rarely have I seen the product referred to as in its testing phase.

Perhaps we should be revisiting Google+ in about 20 weeks or so to see if the critics have calmed down and started accepting what Google is doing. There’s still more to see here, so let’s give it some time.

-Brad (@bcarr)