I went to my first of two CES’s six years ago as a reporter for the Richmond Times-Dispatch, covering the half dozen or so companies and handful of sales reps from Virginia that were attending. I’d spot the sales guys by scouring nametags as they’d pass by.

“Hey, you from Richmond?” I’d ask.

“Yeah.”

“Quote for the paper?”

“What the —- are you doing here?”

Your first CES is difficult to enjoy because it’s so overwhelming. Multiple halls, each the size of a standard city’s entire convention center, house thousands of exhibitors and play host to tens of thousands of industry people. Lots of the booths give out branded mini-moisturizers, tissues and lip balm to help combat the dry air. Single “booths” are the size of McMansions and filled with gadgets – some conceptual, others that will go on sale and be outdated in six months. I recall being told by a reporter who’d been before to plan ahead. Get booth numbers, map out a schedule, drink lots of water. I chose instead to wing it, and found myself doubling-back throughout the week and destroying the soles on a well-made pair of shoes. That first year I remember delaying booking a hotel room and had to stay at a Howard Johnson’s outside of the main Strip area. I imagined horrible, horrible things had happened at that room before my arrival. I recall being close to tears at one point attempting to submit my stories by the deadline, which, thanks to time zones, was three hours ahead in Richmond.

I did  a little better the second year – including booking a sweet room – but still not great.

As technology changes every few months, so too does how the show is covered in the media. While blogs were of course popular in 2006 and 2007, when I was there, the updates coming out of CES weren’t as constant (annoying?) as they are today thanks to the prevalence of social media. Print deadlines are less important because you’re writing for the web. The deadline is unending.

In my mind, though, almost more than anything, CES stands today as a time to remind people that Apple is not the only company in the world that makes gadgets, nor is it the only company in the world that makes good gadgets.* Apple doesn’t attend CES.

I recall being in the press room at CES in January 2007 when Apple announced the first iPhone. Slick timing on the company’s part: distract the industry. We were all huddled in that press room reading about the iPhone on blogs and watching news reports on TV as a world of ridiculous technology sat outside our door, waiting to be touched and looked at and reported upon. Yet the announcement instantly killed the vibe of CES and overshadowed everything for the remainder of the trade show. Reporters in the press room called their editors to determine how to handle CES coverage with the iPhone news. Which story led? The answer, that day, was iPhone. Hundred-inch televisions, the newest gaming consoles, the hottest stereo systems and the bikini-clad women showing them off were no match for a tiny three-in-one touchscreen device that would go on to disrupt entire industries.

But Apple doesn’t make TVs (yet), and not everyone uses Macs. People still pick up game controllers, and enjoy flip-style phones, and buy technology products from many other reputable and innovative brands. And all of it is on display at CES. Here are a few trends and products to that I’ve been watching come out of this year’s convention:

Ultrabooks. Super thin, fast, and not a lot of bells and whistles.

Skinny TVs. Slim, more natural colors, richer blacks, thin, thin, and definitely not thick.

Kinect on Windows. “I’m thrilled to announce that Kinect is coming to Windows on February 1,” Microsoft chief executive Steve Ballmer said.

Health and Fitness. A host of upstart companies want to serve a helping of vegetables to those consumers in the form of health-and-fitness gadgets.

Oh, and that * symbol a few paragraphs up: for every one really awesome thing at CES, there are at least two completely lame things that will never, ever be bought or used by anyone. Though I probably still thought they were cool.

-Jeff (@jephkelley)

New #4sq Features
Foursquare has made two notable updates to their app this week:

Tips List
They have added a tips list feature, which allows people to categorize a group of places. So now, for example, you can create a tip list for your favorite local bars or coffee shops.

Event Check-Ins
Foursquare has also announced official event check-ins. Foursquare has partnered with ESPN, movietickets.com, and Songkick to populate it’s database with sporting, movie and concert events for you to check-into.

Higher Ed and Foursquare
In an article this week, InsideHigherEd discussed “A recent survey by the University of Massachusetts at Dartmouth found that 98 percent of higher ed institutions are on Facebook, and 84 percent are on Twitter.” This is a contrast to the 20% of campuses that have adopted an institutional presence on Foursquare. Foursquare use among colleges is expected to rise as officials realize the opportunity to interact with students while they’re on campus. Just think of the engagement opportunities – such as turning a college tour into a virtual check-in game or making students aware of campus events as they’re happening.

Skype Wi-Fi
Skype has a new app for iPhone and iPad users called Skype Wi-Fi. Skype Wi-Fi allows users to connect to more than 1 million Wi-Fi Hotspots around the world. Normally you will be charged by the minute (starting at $.06 per minute), but this weekend only you can try the app for free for 60 minutes. Find out more.

Social Media Marketing Infographic

Mashable Infographic

-Anna (@alucas9)

With the democratisation of technology we cannot be surprised that the public repurposes it for the comfort and community they seek, rather than what we try and create for them. The trend (back) toward more inward-facing communications makes it more important than ever to listen carefully to your audiences where they actually congregate. Before you simply sign yourself up for the shiniest objects and channels be sure to look for the more potent communities where all of the real enthusiasts gather – and hope they let you in.

UPDATE: Note that we weren’t meant to see these new features just yet. As they were rolled out, Feedback took quick screenshots and analyzed the changes. Shortly after (as in, minutes) Facebook took itself off the internet for nearly 30 minutes in order to fix the changes, saying some prototypes had inadvertently gone live.

Hello from snowy Virginia!

Facebook unleashed a number of interesting tweaks today, but none so significant as the addition of the Page Login concept for administrators of Facebook Pages.

Now when you visit a Page you are an admin of, you can actually comment as you (previously when admins commented on a Page they administered it only posted as though the Page itself was responding). You can do this because you have an option to essentially login to Facebook as the Page.

When you do this, you then see the world as the Page, complete with a newsfeed wall – and in fact all of the Notifications are now the Notifications of the Page.

As the Page, you post as the Page, Comment as such, ask Questions (now integrated into Pages) and more. So now that you ARE the Page, how do you get back to being you? In the upper right, you can switch back to yourself, referred to as the, “primary account” and login.

Other tweaks to include the disappearance of Tabs; Photos accessed through Notifications create a pop-up window for browsing; and a new face-recognizing, Photo-tagging feature is also being rolled out. There’s a new version of Comments, based on Questions, being trotted out as well.

An example of the new pop-up photo viewer

The Next Web has more on the changes here.

-Dean (@dbrowell)

The Best Of…
The best tech, music and more from 2010

Best, Worst, and Surprise Tech of 2010:

Mashable came out with a list of the best win, flop, and surprise tech of 2010. The winner for 2010 was the iPad. The iPad proved to be a huge success; Apple sold over 8.5 million in 2010. Mashable chose Google Buzz as the biggest flop of 2010, and Groupon as the biggest surprise of 2010. Google Buzz, essentially a mesh of gmail and the status update, never took off. The deal a day service Groupon, on the other hand, is so popular it is now worth a reported $6 billion dollars (Oh, and did I mention, Google tried to buy Groupon…).

Best (i)Tunes of 2010:

What is the top music of 2010? According to iTunes, the top singles include Train, “Hey, Soul Sister,” Katy Perry, “California Gurls” (feat. Snoop Dogg), Eminem, “Love the Way You Lie” (feat. Rihanna), and Lady Antebellum, “Need You Now”. Best selling albums of 2010 included Eminem, Recovery, Lady Gaga, The Fame, Mumford & Sons, Sigh No More, and Jack Johnson, To the Sea. See full list here: http://bit.ly/haj6vf

More Best of Tech:

Other tech items that make my list include Microsoft Kinect, which is a controller free game console.1 million Kinect’s were sold in the first month. Also, the iPhone 4 turned out to be a huge hit in 2010, with HD photo capabilities, Facetime, and a multitouch display. What were your favorite technology items of 2010?

The Night Of…
Ensuring a fun-filled and connected New Years Eve.

Time Square Countdown:

Access Time Square from anywhere. The official time square ball holiday app counts down and shows footage of the ball drop. So for those who can’t make it to NYC for NYE, at least you don’t have to miss the show.

If you’re in Time Square on NYE and are the mayor of the Time Square Visitor Center by noon on NYE, you win 2 tickets to the official New Year’s Eve VIP Party. Details here.

SCVNGR+AE=4Charity:

If you are in Time Square for New Years Eve, you might like to know that SCVNGR is teaming up with America Eagle this New Years Eve. For every SCVNGR task you complete, SCVNGR/AE will donate $10 to Big Brothers Big Sisters.

Skal!:

IKEA has created the app, Skal!, which is a fun NYE toasting app. You pick your glass style and watch it fill with champagne. Clink glasses with the iPhone next to you and your contact information will be shared, and a snapshot photo will be taken of the cheers for you or your friend to post on Facebook or Twitter.

For the Kids:

Have kids? Jeff Kelley (@JephKelley) found this great website where you can set the time you want an animated ball to drop – be it 8pm, 9pm, 10pm, or 11pm. It even does the count down. So, change the clocks, put this website up, and the kids will think they’re staying up for the fun.

More To Come…
Looking forward to 2011

Is iPad 2 coming soon? When will Facebook update company pages (we’ve seen a sneak peek of what they’ll likely look like)? Will Verizon carry the iPhone in 2011? What new technology will we be introduced to at CES? With the ever-changing landscape of social media, I can’t wait to see what’s to come in 2011. Thanks for tuning into my picks of the week this year… exciting changes to come for my pick’s as well!  Happy New Year’s!

-Anna (@alucas9)

Excerpt below from a feature on geolocation apps, popularity and more from Feedback, Inc’s Dean Browell (@dbrowell).

So who’s in your pocket these days – Foursquare, Gowalla, Yelp, Facebook Places, or other?  Why one over the other?

I’m partial to Foursquare, interested in ShopKick, find Yelp helpful and will try anything.  Just watching the landscape.

So what’s the deal with Facebook Places?  Plan to use it, screw it, or could you care less about those knuckleheads in Palo Alto.

It’s important to not get distracted by just the check-in aspect.  Geo-location and even Facebook Places‘ role in it will be just as important for what it does for any of the 500 million + average users who never check in but nevertheless ends up impacted by the check-in data of others, such as choosing a restaurant or hospital based on who has been there or seeking the testimonial of a friend who they’ve seen has been there.

Who do you hope prevails in the geo wars?

For Foursquare and all the more geo-dedicated apps, there’s a long and storied history of innovating specialists having a place in the discerning consumer’s mind.  Just ask Apple or the entire craft brewing industry.

If you were sitting in the captain’s chair over at Foursquare or Gowalla, what would you say to Zuck?

“You were supposed to just take Microsoft’s money.”

Read the full article here…

Find more Feedback thoughts on Geolocation here…

Harrisburg University blocks students and faculty from using all forms of social media for one week (on computers):

Inside Higher Ed reports on Harrisburg University’s plan to shut down all forms of social media on campus for one week. Provost, Eric Darr has decided to block student and faculty access to social media outlets such as Facebook, Twitter, MySpace, and AOL instant messenger.  He is also disabling wiki and chat features which will make it impossible for students and teachers to communicate and collaborate using the campus’ intranet system, even from off-campus computers.

Darr says, “It’s not that, as an institution, we hate Facebook,” Darr told Inside Higher Ed. Instead, he wanted to see what would happen if colleagues and classmates were forced to talk instead of IM, to walk to offices and dorm rooms instead of emailing. He wondered if people had forgotten how to communicate face-to-face rather than online.

Mr. Darr, how are you going to block access to social media through cell phone usage? Are the cell towers clipped for the week?  Dean Browell with Feedack comments on the article,

“There’s a disturbing angle to all of this that smacks of assumptions. Two of the four channels they propose to shut down are in drastic decline among their demographic (AOL, MySpace) and as other commenters have pointed out, the other two channels don’t require the campus system at all to operate. They sell $100 iPhones at Wal-Mart people, they haven’t needed your computer labs to get on Facebook for years. Twitter is utilized by a diverse demographic even through an inexpensive, non-smart-phone via text messaging.”

We look forward to the results of this experiment.

iPads in the Classroom:

Notre Dame’s assistant professor Corey Angst is taking his class paperless, and in a pretty fun way. His class is first and only class taught with Apple iPads. All 40 students get to use iPads in place of textbooks and other learning materials during the course. This is part of a year long study of e-readers by the University. Angst explained,

“We want to know whether students feel the iPads are useful and how they plan to use them. I want them to tell me, ‘I found this great app that does such and such. I want this to be organic…We have an online Wiki discussion group where students can share their ideas.”

They are hoping the iPad’s will help students manage real world projects, and will help the university enhance the educational experience.

Survey says social media is less expensive and yields significant result in higher education:

Lipman Hearne and CASE partnered together to survey 212 CASE member institutions to research how marketing dollars are being spent in higher education and the return on that investment.  Institutions that have integrated strategic social media campaigns with traditional marketing/advertising efforts have seen a wide margin of positive results. Key findings are significant and provide powerful real time success stories.  Moderate-to-heavy users of social media were actually spending less overall per student on marketing activities.  The moderate-to-heavies spent $83 per student, and the light-to-non-users spent $121 per student.  Visit the blog and survey report for more data and key findings.

Higher Education Checks Into Foursquare:

Several Universities are leading the way with geolocation checkins. The University of Oregon, for example, incorporated Foursquare into their Welcome Week  student tours. Friending the Oregon Duck and checking into 10 locations on the tour earned students a badge and 20% off at Oregon Ducks Sportsware. Another example is The University of Nebraska at Omaha. They have a microsite in conjunction with Foursquare that provides deals and encourages students to visit alcohol free businesses in the area. Harvard is another great example. They were one of the first colleges to embrace Foursquare with custom badges. Perry Hewitt, director of digital communications and communications services at Harvard, explained

“Harvard is more than classrooms and buildings. It is an interconnected community of people, ideas, and experiences, and we are actively pursuing ways to enhance those connections.”

Higher Ed Cartoon:

A snarky cartoon (sadly, mostly accurate) ridiculing the tone-deaf design of many college home pages, published on July 30 on the website xkcd and circulated widely in social media circles and on campuses:

About a week before xkcd published its cartoon, the higher ed consulting firm Noel-Levitz released a study of how prospective students are using colleges’ websites, based on more than 1,000 responses from college-bound high-schoolers.

Key findings include:

• 1 in 4 students reported removing a school from their prospective list because of a bad experience on that school’s Web site.
• 92 percent said that they would be disappointed with a school or remove it entirely from their lists if they didn’t find the information they needed on the school’s Web site.
• 76 percent of students supported schools creating their own private social networks for prospective students.

-Anna (@alucas9) and Heather (@Hmillar13)

RICHMOND, VA – When the clock strikes midnight on September 8, Feedback, a social media research and consulting group, will have completed a whirlwind first year that included two dozen new clients in 16 states, tripling the team size at the Richmond offices, acceptance into Worldwide Partners Inc. (the world’s largest owner-operated global agency network), and some of the biggest speaking engagements of the founders’ careers in a variety of industries.

Immediately after the 8^th, Feedback embarks on a new year that includes clients in Europe, the Caribbean and South America, their second cross-country tour for a new national client, new office space and new employees.

Feedback is proud to announce a tremendously successful first year as well as the hiring of Jeff Kelley as Senior Experience Strategist, Brad Carr as Technology Specialist, and Brittney Trimmer as Experience Specialist. Kelley comes to Feedback from the public relations world, and previously served four years as a business and technology reporter with the Richmond Times-Dispatch. He is also the force behind the Richmond satire web magazine Tobacco Avenue.

“Our first year was not only full of crucial initial milestones, it completed many goals we had set for future years as well,” said Feedback CEO Jeff Thompson. “To take this from a glimmer to operating internationally in twelve months has been a fantastic journey, and we look forward to breaking more records in year two.”

Executive Vice President Dean Browell, who helped found Feedback with a PhD emphasizing generational differences online, added: “Hitting our philosophical goals were as important as hitting our financial ones. We have an incredible team of intelligent, creative people that work hard and play hard with the support of great partners and friends that do the same. Clients love that we love what we do, and that’s what you get when you combine results, expertise and passion.”

ABOUT US

Feedback, Inc has proudly differentiated itself with social media strategy formed from a research context, applying ethnographic research in the social space beyond simply Facebook and Twitter. A combination of high-level, research-informed strategies leading into expert implementation to complement and enhance marketing and PR efforts is why clients and agencies from around the world have contacted Feedback since it was formed in September 2009 by Jeff Thompson, Dean Browell and Experience Manager Anna Lucas. Because Feedback often operates behind the scenes, contact Feedback directly for client names we can share.

For more information, visit Feedback on the web at http://www.feedbackagency.com, on Twitter as @feedbackagency, on Facebook at http://www.facebook.com/feedbackfband by phone at (804) 893-3437.

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First up, the University of Oregon spiced up Welcome Week with an interesting use of Tips, a special school-only badge and a self-guided tour of campus. About Foursquare gives details:

As part of the “Grand Tour,” the Oregon Duck has left tips around campus that will highlight some features of campus that students may not know about…Students who friend the Oregon Duck and check in at all 10 locations with tips on Friday, September 24 can show their checkin history to redeem a real-life InDUCKted badge. The badge is good for 20% on Oregon Ducks sportswear at the Duck Store.

The University of Nebraska at Omaha is using a microsite in conjunction with Foursquare to encourage students to visit alcohol-free businesses in the area. The effort includes special deals for the students checking in and promotional opportunities for the participating local businesses.

This isn’t the first time colleges have embraced Foursquare as a means to encourage students to interact with their environment. Recently Foursquare made custom badges for Harvard to correspond with custom tips, info and of course to allow officials to track participation.

“Harvard is more than classrooms and buildings. It is an interconnected community of people, ideas, and experiences, and we are actively pursuing ways to enhance those connections,” said Perry Hewitt, director of digital communications and communications services for Harvard Public Affairs and Communications.

What better assets to combine than a tech savvy community and a collection of buildings in an educational realm constantly under evolution away from brick-and-mortar. The concept of “place” online helps marry the importance of physical location with the information flow of the virtual space.

Oddly enough, despite the recent debut of Facebook Places, Facebook simply Facebook debuted Facebook Universities, a special Page dedicated for interacting with the facets of your educational community except for Place and dumps you immediately on the “Deals” tab – so you can interact with sponsored brands before you get to your provost. Sigh. We assume there’s more to how colleges can use Places and of course there will be check-ins regardless.

How next Fall will look for colleges and universities, when the hundreds of millions of Facebook check-in and Foursquare and others are only more rampant, will be the true test. How will your institution watch, research, strategize and take advantage of these trends? Throw us a line, we can help.

-Dean (@dbrowell)

P.S. We would like to lift up one of our favorite blogs, “About Foursquare” which is one of the quickest to deliver media sites on Foursquare developments. Check it out.

Like it or not, with the influx of new media and viral marketing, higher education can no longer control its message or perception. In essence, hardly anyone can control public perception anymore. What organizations can do, however, is try to influence that message and communicate/market in the most strategic/effective way.

After working in higher education myself for over ten years, I think it’s safe to say the means of communication and marketing has changed … an obvious understatement. From marketing the institution to prospective students, to communicating with current students/faculty/staff to engaging with younger and older alumni alike, higher education institutions have had a difficult time embracing new media to attract and sustain communication with their constituents.

Higher education marketing and communication strategies must adapt to stay afloat and compete in today’s economy. How many print brochures do you think the average junior/senior in high school receives from prospective colleges and universities? If you stripped away the college logo and tagline, could you decipher major differences between the marketing materials and what they are trying to “sell?”  How many juniors/seniors in high school read the newspaper … in print?  Remember your audiences and respect how they are communicating in today’s world.

Luanne Lawrence, Vice President of University Advancement at Oregon State University said in response to their new media campaign, “Powered by Orange,”

“It’s scary to relinquish control of your message. But when you build a loyal community, it does your work for you.”

Right now, my two favorite social media campaigns for higher ed are yielding amazing results. Oregon State University’s social media campaign caters more towards prospective students and influencing the reputation of the university by including all constituents. The campaign launched last spring. School enrollment has soared, first-time donations by alumni were up and visits to the OSU website grew exponentially.

Macalaster College happened into a social media frenzy. A seemingly innocent self-parodying video on YouTube, “President’s Day at Macalester College” initially designed to attract and engage alumni, ended up reaching over 55,000 viewers. Annual fund donations spiked. The self-proclaimed non-technology savvy college president had a change of heart. President Brian Rosenberg of Macalester College had never blogged, tweeted, and he wasn’t on Facebook. He learned first-hand how new forms of social media “have more potential to connect audiences across both generational and geographic boundaries than do virtually all previous forms of communication.”

This isn’t a sales pitch. It’s reality. Pay attention to your audiences. Embrace new media … and accept the fact that the old adage of “controlling your message” is obsolete.

- Heather (@hmillar13)