Posts Tagged ‘yelp’

Anna’s Social Media Picks of the Week (02/11/11)

Friday, February 11th, 2011

Facebook Page Updates:

Facebook has Upgraded Pages. The new page design looks similar to profile pages, with latest photos showcased and navigation links on the left (tabs have been done away with).  Other new admin features worth mentioning:

  • There is now a profanity blocklist, which you can set at none, medium, or strong. If you choose to use this feature, Facebook will block commonly reported profane words and phrases from posts or comments.
  • There is now a moderation blocklist, in which you select words you want to be blacklisted. If someone posts or comments with blacklisted words, the content will be marked as spam and hidden from the wall.
  • Page administrators will now be able to login to the page itself, which will allow them to comment on other Pages and profiles on behalf of the Page.
  • Admins can now get notifications when fans interact with a page or post.
  • You have the option to change your page category.

Facebook Ads:

Facebook has also upgraded their advertising options.  This week, Facebook rolled out a new kind of ad called sponsored stories, and updated their ads to allow for tab selection. Learn more:

  • Sponsored Stories
    • From Facebook: “Sponsored Stories are stories that your friends published into your News Feed. These show up on the right hand side of pages on Facebook. The types of stories that can be surfaced include: Page Likes, App interactions, Place check-ins and Page posts.”
  • Landing Tab Selection
    • If you are directing those who click on your ad to your Facebook Page, you can now select which tab you would like them to land on. You can now choose whether you would like visitors from the ad to land on the wall, information, a custom tab you have created, etc.

Book Reservations with Yelp:

Just in time for Valentine’s Day, you can now book dinner reservations through your Yelp app on your iPhone, iPad, or android phone. This is part of Yelp’s integration with Open Table, the real-time online reservation network. Yelp already integrated Open Table with their website, but making reservations will be even easier with the new app update.

Email Use Decreases:

You may not want to send your Valentine’s cards via email this year. A recent study by ComScore shows that email use is on the decline. From 2009 to 2010, overall email usage decreased by 8%. Email usage decreased 59% among 12-17 year olds, 1% among 18-24 year olds, 18% among 25-34 year olds, 8% among 35-44 year olds, and 12% among 45-54 year olds. Email usage actually increased in the older demographics, with a 22% increase among 55-64 year olds and a 28% increase among those 65 years or older.

Google for Weddings:

Also just in time for Valentine’s Day, Google has launched a page dedicated to weddings. As Mashable described it ,“The site is the latest attempt by Google to insinuate itself into consumers’ lifestyles.” Teaming up with renowned wedding planner Michelle Rago, they have created wedding specific templates in Google docs, Google Sites, and Picnik. Google wants this to be the place brides-to-be gather tips and tricks, create a wedding website, create save-the-date cards, and use tools to simplify wedding planning.

Getting hitched?
Google is hosting a wedding sweepstakes, where you can enter to with $25,000 and help from wedding planner Michelle Rago.

-Anna (@alucas9)

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On Geolocation: Excerpt from GRID Magazine

Tuesday, October 19th, 2010

From Richmond GRID (@richmondGrid), Autumn Issue:

Excerpt below from a feature on geolocation apps, popularity and more from Feedback, Inc’s Dean Browell (@dbrowell).


So who’s in your pocket these days – Foursquare, Gowalla, Yelp, Facebook Places, or other?  Why one over the other?

I’m partial to Foursquare, interested in ShopKick, find Yelp helpful and will try anything.  Just watching the landscape.

So what’s the deal with Facebook Places?  Plan to use it, screw it, or could you care less about those knuckleheads in Palo Alto.

It’s important to not get distracted by just the check-in aspect.  Geo-location and even Facebook Places‘ role in it will be just as important for what it does for any of the 500 million + average users who never check in but nevertheless ends up impacted by the check-in data of others, such as choosing a restaurant or hospital based on who has been there or seeking the testimonial of a friend who they’ve seen has been there.

Who do you hope prevails in the geo wars?

For Foursquare and all the more geo-dedicated apps, there’s a long and storied history of innovating specialists having a place in the discerning consumer’s mind.  Just ask Apple or the entire craft brewing industry.

If you were sitting in the captain’s chair over at Foursquare or Gowalla, what would you say to Zuck?

“You were supposed to just take Microsoft’s money.”

Read the full article here…

Find more Feedback thoughts on Geolocation here…

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Everything In Its Right Place? Facebook Places

Wednesday, August 18th, 2010

Some things are simply inevitable.

The sun will come up.

Charles Barkley will say something unintentionally hilarious.

Facebook will emulate what it doesn’t buy.

On the latter point, Wednesday evening Facebook debuted Places. The premise and execution of Facebook Places is remarkably similar to the first two sentences anyone may use to describe any number of check-in applications: It’s a way to share your actual location with others online; it also allows you to observe where others have checked in. Where many other applications seek to go from that starter definition, be it MyTown with games, Foursquare with tips, Gowalla with stickers, or ShopKick with deals, Facebook has simply stopped limply (but maybe effectively) at the first point of entry.

There’s a few other tricks to Facebook Places, and the following video, dripping with a sincerity that suggests they have suddenly figured out something others haven’t, demonstrates them:

Also inevitable is that Walt Mossberg of the Wall Street Journal will be given a test run before most other humans. Unlike his usually predictably estatic review of Apple products (generally done in time for Steve Jobs to use an actual Mossberg quote as a part of his Keynote presentations), Walt was actually a bit matter-of-fact about Facebook Places. Not cold or harsh, just… well, “Meh” would probably be the most effusive meta-adjective I’d use.

This is because what may become the most short-term-advantageous thing about Places is what it does for others, including those other check-in services. The APIs that could come streaming out could hook into and help fuel the growth of any number of companies Facebook as threatened or tried to buy recently, several of whom (Gowalla, Foursquare and Yelp) actually appeared in some form on stage with Facebook for Places’ debut. And yes, businesses can claim their “Place” via a Page as we and others mused months ago.

And what about long-term? Well you can better believe Facebook didn’t debut this to merely dip a toe in. Cross-platform geo-location ads, sacks of data on visitations and total domination of the “place” space is clearly a mid-term goal. Actual quote from Zuckerberg: “…certainly you can imagine these things in the future.”

We have been recently musing on the concept of “place” (including, “How Location Could Change The Future of Pages” last March) insofar as the web toys with tying itself to real-world geographies and the inherent opportunity and fear laden in those watching this wrestling match happen. But one thing we’ve always said about Facebook — their nearest, truest competitor in a spiritual sense was never MySpace, but Windows. They want to be the start, constant and end of the web for many people — the entry point in. And for many, they are. So now marry location ontop of that and you can begin to see how powerful they could become for the general public. For and to the general public, I should say. Being in Facebook, as a valid location that people actually visit in real life as well as “Like” could become the equivalent of having your name and address in the phone book in the 80′s and being a store that’s in the Mall. You want to be “seen” there- and now you can, by friends who aren’t even nearby to see you.

This, of course, begs the privacy question. But if we rest for a moment and assume that this is about who you allow to see your location, we can hopefully still talk about “place” and Facebook’s role in it in a rational fashion. I could choose to not tell a single friend where I was on Facebook and still find it incredibly valuable to know that a restaurant I hear about in Richmond, VA called “Strange Matter” has been visited by several of my friends, I could reference it in a Status Update and get real recommendations of what to eat there and tips such as bringing your own quarters for the vintage arcade games. 3/4 of that scenario already happened pre-Places, but now I could potentially verify that it’s a cool place that several of my less chatty friends have also patronized recently. It becomes an early indicator for me in a single search, allowing me then to pursue more info through other means (Yelp reviews, call-outs for other recommendations on Twitter, etc.).

Facebook Places doesn’t change the game as much as it does solidify it, make it whole and, likely, make it ubiquitous. What it does more than really innovate is fire a cannon in a battle previously fought by slingshots as it brings its half-a-billion active audience into the check-in game. But don’t be distracted by the battle to see whose or what type of check-in system wins. Instead, start to look ahead, with us, at what this will mean for the intersection of real and web location in the years ahead.

-Dean (@dbrowell)

UPDATED August 19, 2010: Not that Facebook Places is available in #RVA just yet. #Fail #FacebookPlaces, #Fail.

One last note: Notice that Places logo? As TechCrunch points out: “It’s a 4. In a Square. Yeah.

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Yelp & Healthcare: Sittin’ In a Tree?

Tuesday, June 29th, 2010

Wondering aloud: Do people go to Yelp to research healthcare, or are they simply encountering Yelp reviews for non-retail/restaurant in searches?

As with all we do at Feedback, we start by examining the local culture of social media use first – because not all regions are alike (not by a longshot). In a recent study of a particular large region we saw relatively heavy use of Yelp in providing reviews of healthcare. We observed service-line specific reviews as well as general hospital comments. Obviously it varies by community, but it does beg the question that if you have heavy Yelp use in your town for other things, that even a minimal number of reviews could get high visibility. Plus, their system of reviewer ranks means the reviews have a high trust factor.

We don’t recommend putting too much or too little emphasis on any particular channel until you’ve done a thorough review and deep dive that helps you make strategic, informed decisions.

So what does everyone think about this?

We’ve spoken about Yelp before here on the Feedback blog, but we felt this was an important question. Feel free to email us at contact [at] feedbackagency.com with your thoughts.

-Dean (@dbrowell)

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