Players

Jeff Thompson, President & CEO

Jeff has delivered significant revenues in 25 years of marketing solutions for brands like Seiko, Microsoft, Dell, Saab USA, The Coca-Cola Company, Gerber, The University of Texas, MeadWestvaco, AMD, The Wall Street Journal, Motorola and Rubbermaid Commercial Products. He’s worked with top agencies such as Ogilvy & Mather and The Martin Agency, where he led Read more.

Dean Browell, Executive Vice President

Does your social media expert have a PhD? Maybe they should. While it’s not hard to claim to be a Twitter expert, Dean’s experience and long view of communication technology makes him a valuable ally in the pursuit of audience research, effective strategies and intelligent implementation. His work as a PhD can be seen across Read more.

Anna Lucas, Vice President

Who do you want on the other end of your reply? Choosy brands choose Anna Lucas. Anna has implemented and researched interactive and new media plans for national brands such as Rubbermaid, Kindred Healthcare, MeadWestvaco and BFGoodrich as well as regional ones such as Valley Health, the Richmond Diocese, Fishburne Military School and Washington Hospital Read more.

Jeff Kelley, Senior Strategist

Jeff brings a decade of journalism experience to Feedback, approaching social media research and engagements with an eye for strategic public and media relations. He got his start as editor-in-chief of the college newspaper and served as a business, technology and multimedia reporter at the Richmond Times-Dispatch. Before joining Feedback, he was an associate with a Read more.

Brittney Trimmer, Research Manager

Brittney Trimmer is a graduate of Virginia Tech with degrees in Communication and English. A former Feedback intern, Brittney joined us in 2010. She is a jack-of-all-trades assisting with editing and formatting, but her main passion is research. A world traveler, Brittney is fascinated with international social media use and sentiment, and she has led Read more.

Brittany Gary, Analyst

Brittany Gary is a graduate of Virginia Commonwealth University with a business degree in Marketing and a minor in Psychology. She always knew she had a keen sense for reading people and finding out “what made them tick,” but her studies within Psychology and Marketing further deepened her passion for research and strategic marketing strategies. Read more.

Brad Carr, Technology Specialist

With the Internet culture and communities growing faster than ever, knowing about the latest memes, references and terms isn’t half of what Brad offers clients. Unlike self-proclaimed social media “experts,” Brad is never beholden to the most popular solution, evidenced in his unique perspective of social media as a chronic early adopter. In addition to Read more.

Caroline Radom, Community Manager

With a background in state lobbying and grassroots advocacy, Caroline joined Feedback with an eye for public perception and research.  In addition to her research role at Feedback, Caroline has assisted with the implementation of interactive new media campaigns with clients of all sizes. Caroline is a graduate of Virginia Commonwealth University from the Mass Read more.

Marie Matuszewski, Research Specialist

With a degree in Creative and Strategic Advertising from Virginia Commonwealth University, Marie, a recent Feedback intern, joined the team in July 2011. Since then she has been playing a vital role in the research that has helped our clients better understand the social media world. With a strong passion for advertising, all forms of Read more.

Nick Vaux, Business Manager

Feedback’s resident Englishman, Nick holds a degree in Business Studies from Bath Spa University in the United Kingdom. He worked in a number of different business positions before coming to the United States to get married. He enjoys travel, sports, and a fine room-temperature pint.

Sara Bendall, Communications Specialist

With a degree in Fashion Merchandising from Virginia Commonwealth University, Sara joined the team in September 2011.  Prior to Feedback Sara was Sales/Promotional Manager for a restaurant in Charleston, SC and a Project/Wardrobe Coordinator for Dreams Factory Production Studio here in Richmond, VA.  These experiences only increased her passion for marketing and social media.